Entry Agent Warehouse

RONALD THOMAS

**** ****** ** *********: 281-***-****

Humble, TX 77396 E-mail: **********@*****.***

SUMMARY

I am an experienced, organized professional with administration and management skills in the service industry.

A strong leader that creates team cohesiveness and inspires them to maximize their potential.

Self-motivated and consistently pursuing new challenges to broaden abilities, expand knowledge, and bring greater returns to employers.

EXPERIENCE

Expeditors, Houston, TX 05/13 – current

Warehouse agent

Remedy Staffing, Houston, TX

Data Entry agent to Warehouse agent 09/11 - 05/13

* Supervise and coordinate the activities of the receiving team

* Establish work schedules

* Provide agent performance evaluations

* Analyze daily and weekly production metrics

Legend Oaks North Houston, Houston, TX 04/10 – 05/11

Admissions Director/Sales/Marketing

* Created and maintained effective markets for facility services by developing and sustaining referral relationships

* Developed strategies to maximize admission of residents in accordance with facility sales plan

* Responsible for relationship development and management of health partners and organizations; new business sources

* Anticipated and eliminated potential conflicts between internal teams and health partners and/or families/residents

* Worked with local community agencies to generate a positive image and encourage word-of-mouth referrals

SavaSeniorCare, Houston, TX 11/03 – 04/10

Admissions Director/Sales/Marketing

Accounts Receivable Coordinator/Clinical Biller

* Developed and maintained optimal occupancy levels and quality census mix

* Represented the facility to professionals and the community to expand the referral base

* Completed required forms and documents in accordance with company policy and state and/or federal regulations

* Streamlined admission screening of potential residents, determined level of care, services required, equipment needs and insurance coverage, as appropriate

* Demonstrated up-to-date knowledge of current regulations governing Medicare / Medicaid and private insurance company reimbursement processes

HCA Healthcare, Houston, TX 10/01 – 10/03

Help Desk Analyst

* Performed current working knowledge of computer applications supported to resolve issues related to PCs, telecommunications, and printers for 22 patient account facilities, and the organization of about 100 to 300 end-users

* Developed criteria for manual steps in web application process, reducing high volume of phone calls

* Addressed and resolved basic and complex incidents and requests; entered quality information into logs and appropriately captures data; completed follow-up and follow-through on all calls

* Created a positive customer support experience and built strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on

progress, and handling customers with a professional attitude

Education

*2 years, Networking specialization

Certification

* Accounting certificate

* Certified Billing and Coding Specialist

Contact this candidate