Customer Service Representative

Kristine D. Taylor

Experience Creator

310-***-**** / Los Angeles *************@*****.***

Experience

Tres’ LA & Sweetwater Cocktails, Sherman Oaks, CA Mixologist/Bartender/Server Current Position

· Professionally consistently providing Private Craft Mixologist/Bartender & 5 star fine dining culinary service on call for Weddings, Corporate & Social events, throughout Southern California, The Malibu Coast & Ventura County’s most exclusive high profile venues, entertainment studios, wineries, and private residence.

· Event setup & breakdown;

·Developed extensive knowledge of the company's philosophy.

Proficiently established professional knowledge of cuisine and beverage products (entrées, hors d’oeuvres, and wine selections for each specific event order) as well as established a rapport with each event chef to ensure trust between positions for the stakes of the company and clients.

· Maintain ALL Covid 19 & OSHA health standards.

H&H Brazilian Steakhouse, Los Angeles, CA General Manager 2019 - 2020 Managed Daily Operations o Analysis and management of all financial activities (cost effective expenditures, ledger reconciliations and entries, revenue projections);

o Scheduled and booked all events (private, groups, film industry, and buyouts); o Extensive staff retention (shift scheduling, terminations and new employee recruitment, staff turnover reduction, and daily training sessions to boost staff efforts and enhance their knowledge of company traditions); o Consistently referenced a SWOT analysis based upon industry fluctuations; o Developed other growth strategies with new incentives to generate revenue (utilized in-house and online platforms as marketing tools to promote sales, and increase profitability).

Guaranteed Quality Assurance

o Enforced OSHA standards, regulations and company policies (ensured restaurant was always ready for health, safety, and in-house inspections);

o High-level customer service courtesies and experiences (ensured a customer friendly environment and service of appetizing cuisine, refreshments, and desserts);

o Established reputable vendor rapport, solidified, and maintained connections and communications); o Superior kitchen staff maintenance (ensured chef and food-handler certifications and credential consistencies); o Quality control (initiated preventive measure tactics to avert receipt of defective equipment, spoiled goods, and imperfect supplies).

Fogo De Chao, Los Angeles, CA Customer Service Representative & Bartender 2014 - 2019

Service trainer, service provider, occasional bartending and handling clientele payments (cash/debit/credit cards) Ensured ultimate, culinary experiences in a comfortable dining atmosphere;

Anticipated and fulfilled customer needs and preferences;

Developed extensive knowledge of company’s Brazilian cuisine and beverages;

Proficiency in point-of-sales (POS), Micros, Aloha, Square, Positouch, ApplePay and direct clientele communications; Inventory stocking, and cleaning duties;

Opened and closed the restaurant.

The Fat Cow, Los Angeles.CA Lead Bartending Specialist 2012 - 2014

Managed weekly/bi-weekly/monthly stock of product inventory, product display setups, and product presentations; Accountability for and handling of all sales and profits, including reconciliations;

Specialized in cocktail crafting, creating unique dishes, and preparation designs;

Supervised bartending staff and maintained signature recipe consistencies;

Ensured guest satisfaction in the bar section and in Master Chef Gordon Ramsay’s dining environment. Faux Pas Bistro, Los Angeles.CA Server to Manager 2012 Managed Daily Operations o Utilized customized software application (restaurant management system) to record all sale activities; o Created a management revenue application (systematic template to manage all expense and profit transactions).

Product & Company Knowledge (Restaurant Menu Items and Operations) o Developed extensive knowledge company’s cuisine, beverages, and operation proficiencies for United Culinary Artists (UCA) Management Company;

o Catered to guest-specific culinary preferences (ensured guests dined according to their palate, their dietary & allergy-based needs, as well as all special requests); o Informed guests of food products and beverages (unique culinary menus, exclusive cocktails, menu-paired wine lists, celebrity vineyard selections, and stand-alone beverages). Party Staff Staffing Company, Los Angeles, CA Bartender & Server 2010 - 2013

Professionally provided on-call, Peterson Auto Museum’s contractual, fine dining and ultimate table services of buffet style food products for events at four and five-star hotels and other venues throughout Los Angeles and Orange counties (USC, LACMA, downtown Los Angeles’s Ritz Carlton @ LA live, and West Hollywood’s London Hotel); Provided efficient and courteous event services to very high-profile clientele (entertainment industry and business communities);

Event setups and breakdowns;

Developed extensive knowledge of the company's philosophy, and ingredients used for entrées and other food products. Imperial Staffing Services, Los Angeles, CA Bartender 2011 - 2012

Professionally provided on-call, fine dining services and product presentations, and professional bartending services to private and high-profile clientele (five-star venues located in areas from Beverly Hills to downtown Los Angeles, West Hollywood’s London Hotel, downtown Los Angeles’s Athletic Club, and Century City’s Hillcrest Country Club; Provided high-level customer service courtesies and created pleasant dining experiences (ensured a customer friendly atmosphere and exquisite food products and refreshments;

Event setups and breakdowns;

Proficiently established professional knowledge of cuisine and beverage products (entrées, hors d’oeuvres, and wine selections) which enhanced overall guests experience as well as prepared me better for restaurant service skill sets. Em’s Artist Café, Culver City, CA Barista 201

Multimedia event creator & promoter for entertainment and art industries (stand-up comedians and gallery exhibition artists);

Provided barista and exotic, Euro cuisine services to café guests & high-profile clientele (entertainment & art industry); Opened and closed Café;

Provided made-to-order culinary and coffee selections (guest-specific preferences, dietary and allergy-based needs). Boss Enterprises, Glendale, CA (Clancy’s Crab Broiler) Server 2004-2010

Service provider and handling of customer payments (cash/debit/credit cards);

Ensured ultimate, culinary experiences in a comfortable dining atmosphere;

Anticipated and fulfilled customer needs and preferences;

Enhanced knowledge of company’s famous seafood/crab house operations;

Prepared restaurant for all shifts (inventory stocking, and disinfecting work areas and dining environment). Bubba Gump Shrimp Co. (Rusty Pelican), Glendale, CA Area Leader (Asst. Manager) 2001-2004

Adherence to company policies, health & safety codes,

Suggestive and upselling sales methods (used to generate daily, high revenue from opening to closing)

Staff retention (Front of the House (FOH) employee hiring, shift scheduling, staff mentoring & motivational sessions, training and creation of tests),

Extensive knowledge of original menu, wine lists (exclusive and menu-paired), and fine dining standards. Education/Certifications

TIPS on Premise International Alcohol Certification in Alcohol 2019-2024 California’s Servsafe Managers Certification 2019-2024 ABC California RBS Certificate 2022-2025 Australian Institute of Dramatic Acting (AIDA) 2010-2012 Visions Unlimited Business of Performance School 2006-2010 Wakefield Memorial High School 1990-1993 Awards & Achievements

Became Fogo De Chao’s first employee to sell a bottle of Louis XIII in 43 years of the company's existence 2018 Lead mixologist for the famed Master Chef, Gordon Ramsay in his very first Los Angeles restaurant 2014 Scored a perfect 100% on a Mystery Shopper Report for PF Chang's China Bistro 2006 Fully certified staff trainer & fully certified area leader for the Rusty Pelican 2002 Created a server exam for the Fox Sports Skybox at the world-famous Staples Center 2000

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