Customer Service Executive Assistant

Cell: 862-***-****

Ismothara Mili

Paterson, NJ LinkedIn Profile ***********@*****.***

Motivated and passionate Emerging Business Professional with over 4 years of Banking, administrative, Sales & customer service experience. Dedicated team player with the ability to effectively process loans, financial transactions, maintain customer/client confidentiality, building productive relationship and winning customer loyalty.

Bachelor of Science, Montclair State University Montclair, NJ

• Business Administration, Concentration: Management

• Graduation Date: December 2019

• Dean’s List

• Key Courses: Finance, Human Resource Management, Accounting, Strategic Project Management, Management Co-Op, Operation Management, Spreadsheet Modeling for Business, Organizational Behavior, Tech in Business

• Excellent written and oral communication skills

• Proficient with customer relationship

• Detail Oriented & Strong organizational skills

• Active listening skills

• Proficient in Microsoft Works, office, and outlook

• Trilingual: English, Bangla, Hindi

• Able to work independently or part of a team

• Energetic work attitude & Multitasking & Fast Learner

• Proactive problem solver and analytical thinker

• Excellent customer service and selling skills

• Strong ability to emphasize with others

• Excellent time management skill

Processing Associate, Bond Street Mortgage, LLC Paramus, NJ August 2020- Present

• Executive assistant to CEO.

• Answers phone calls, schedules meetings and supports visitors. Carries out administrative duties such as filing, typing, copying, binding, scanning etc. Completes operational requirements by scheduling and assigning administrative projects and expediting work results.

• Comprehensive knowledge of conventional, VA and FHA loans.

• Ensured accurate and timely loan processing through efficient compilation of borrower’s information and loan document verification.

• Directly communicate with borrower, loan originator, and underwriter in writing and/or by telephone to obtain initial and missing documentation required to qualify for the loan.

• Review loan related documents, including title insurance, flood/tax certificate, appraisals, income/asset documentation and crept report thoroughly.

• Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal.

• Communicate with other professionals, including attorneys, county clerks and title companies.

• Process challenging loan apps for self employed applicants and borrowers with problematic credit histories.

• Maintain a high level of customer service by being proactive in communication with customers.

Universal Banker, Columbia Bank Fairfield, NJ July 2018 – May 2020

• Processed all financial transactions by accurately counting large sums of cash with extreme attention to detail.

• Proven ability to drive sales resulting in revenue growth for the bank.

• Consistently provided an excellent customer experience and resolve problem solution, as necessary.

• Processed consumer loan application requests with lending authority. Processed loan payments.

• Responsible for day to day operation within the branch including regulatory, compliance and reporting.

• Trained and assisted newly hired tellers in products, policies, procedures, and transition within the operating system.

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