Front Desk Property Manager
Resume:
Norma Perez
Victoria TX. 7790
**.*******@*****.***
Objective
To obtain a position that utilizes past experiences and training while providing the opportunity for personal growth based on performance.
Summary of Qualifications
Over 6successful year’s experience in property management Managed single family and multi-family units
Managed as small as 64-unit properties to as large as 104-unit properties and multiple properties Successfully managed 1employee to 3 employees
Able to successfully assist manager on a property without supervision on an A, B, or C Class property Completes reports and tasks given in a timely manner Able to solve small or complex resident issues
Conventional, tax free credit, and housing experience Over 5 years of rehab experience both interior and exterior Developed strong organizational skills
Displayed leadership skills and the ability to lead and unite co-workers when under pressure Shared responsibility for training of newly assigned personnel Successfully collaborated with co-workers from diverse backgrounds and skills levels Able to maintain and hold a high occupancy (97% occupied) Leasing ratio of 80% or better
Employment History
Property Manager, Alpha Barnes Post Oak Apartments, November 2018- June 2018 Responsible for overseeing all day to day operations of the Community and supervising 1employee. Maintaining and reporting financial reports to Supervisors, approving and overseeing monthly expenditures. I am responsible for overseeing the rehab on the property and working closely with my maintenance supervisor during the upcoming of new property. Preparing and researching market analysis to ensure that the community was strong for other competitors. Maintaining expenses without compromising the overall community for a positive quarterly cash flow. Explaining and reporting monthly expenditures, managing overtime, overseeing renewals, resident functions, and handling small and complex resident issues, coordinating maintenance staff, scheduling and overseeing vendors, scheduling and staffing good quality employees.
Assistant Property Manager, Greystar Management, November 2015- -December 2017 Responsible for managing and overseeing a 104 unit property. I have a clear understanding of property billing and statements, Screened all new prospects with approval. I work closely with management to create and implement a strategic marketing plan to attract and retain residents. Can demonstrate the ability to increase occupancy and maximize revenue. I provide vendor/contractor communications concerning scheduling, billing, vendor relations, and maintaining. Responsible for coordinating with Maintenance Supervise on scheduling, make readies, ensuring service requests are completed accurately and in a timely manner, and maintaining the overall appearance and safety of the community. Assistant Property Manager, Prospera Fox Run Apartments, -January 2015 Responsible for overseeing all day to day operations of the Community and supervising 5 employees. Maintaining and reporting financial reports to Supervisors, approving and overseeing monthly expenditures and working on a very tight budget. I am responsible for overseeing the rehab on the property and working closely with my maintenance supervisor during this rehab process to ensure quality make readies. Explaining and reporting monthly expenditures, managing overtime, overseeing renewals, resident functions, and handling small and complex resident issues, coordinating maintenance staff, scheduling and overseeing vendors, scheduling and staffing good quality employees. I am responsible for guiding and counseling employees on policies and procedures and training employees on YARDI and all other software. I am also responsible for going over and reviewing current market analysis and making sure the pricing is competitive in the market. I work very closely with the assistant manager to ensure that we are collecting all rent and all other income to maximize revenue. I schedule, review, and log all off-site marketing on a weekly basis.
Super 8 Motel Front Desk Manager,, May 2012-October 2013 Responsible for majority of the accounting, using Property Ware and quick books daily, responding to numerous emails daily and collaborating with vendors, tenants, and owners. I was responsible for accounts receivable and accounts payable on a daily basis. Software also used on a daily basis is the AHRN website and MLS (multiple listing service), coordinating maintenance requests with vendors and maintenance employees as needed. Making decisions on behalf of the owner for the better of their asset(s) Homemaker/Student, Northwest Vista in San Antonio, Texas Subway Restaurant Manager, CL Thomas, Victoria Texas October 2009-June 2010 Overseeing all aspects of an A class property. Maintaining and reporting financial reports to Supervisors, approving and overseeing monthly expenditures. Explaining and reporting monthly expenditures, managing overtime, overseeing renewals, resident functions, and handling small and complex resident issues, coordinating maintenance staff, scheduling and overseeing vendors, scheduling and staffing good quality employees.
ClubManager, Another Round Privately Owned by Gilbert Alverado, Victoria Texas September 2006-October 2009
Oversees all budgeting for large properties, Accountable for over 18 employees, Collaborating with vendors on behalf of the best interest for the owner, overseeing all operations of the properties, approving expenditures on behalf of the owner, processing monthly expenses for owner, handling complex resident issues, working closely assistant property manager and with general maintenance supervisor to ensure best quality for property. Responsible for overseeing property renovation, complying with OSHA regulations, counseling employees, responsible for hiring good quality persons for property, and oversee training with AMSI E-Site.
Front Desk Clerk Americas Best Value Inn, Victoria, Texas August of 2005-September 2006 Responsible for overseeing all employees, overall operations of the community, approving all move ins, capable of making wise business decisions for the community. Also, able to keep all property expenses under budget, lowered delinquency from 36% to 5% in less than 60 days. Still able to maintain a high occupancy, going over leases with all new residents. Able to handle all small and major resident issues within a timely manner, able to do weekly reports and weekly expenses in a timely manner. Capable of making daily deposits and posting all monies on time, and also capable of hiring good quality employees. Knowledgeable in Yardi.
997976
occupancy, in charge of resident renewals, making sure all move-in paperwork and move-ins are complete, handling small and complex resident issues, also responsible for deposit dispositions, monthly collections, assisting maintenance director with scheduling make-readies, responsible for checking references for new employees, walking units before move-ins and upon resident move-outs, conducting off-site marketing, planning resident functions, building resident retention, knowledgeable in Rent Roll, AMSI, and Real Page Onesite
Leasing Consultant,
Responsible for leasing, building resident retention, off-site marketing, planning resident functions, responsible for capturing all property’s renewals, walking all units before move-ins, responsible for all move-in paperwork, knowledgeable in AMSI, and Real Page Onesite Education
Goliad High 1987 - 1989
Software Training
Power Point, Word, Excel, Outlook, AMSI, Real Page Onesite, Rent Roll, 10-key, 60 wpm Goals & Accomplishments
Highly motivated with a will do attitude
Consistently exceeded monthly leasing and renewal goals Maintaining a high occupancy and a low delinquency
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