Service Representative Data Entry
Resume:
Edna Brewster
Orlando, FL *****
*************@*****.***
Professional Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles. Knowledgeable and dedicated customer service professional with extensive experience in HEWLETT PACKARD industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Upselling Products and Services
Responding to Difficult Customers
Data Entry and Maintenance
CRM Software
Efficient and Detail-Oriented
Multitasking and Prioritization
Understanding Customer Needs
Creative Problem Solving
Building Customer Trust and Loyalty
Inbound and Outbound Calling
Microsoft Exchange
Time Management
Proactive Self-Starter
Work History
August 2021 - Current
Family Dollar Orlando, FL
Lead CSR
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Planned schedules and workflows based on expected customer demands.
Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Responded to customer calls and emails to answer questions about products and services.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Delivered prompt service to prioritize customer needs.
January 2001 - Current
SSDI Norcross, GA
DISABLED
BECAME DISABLED IN 1997 AFTER A BAD CAR ACCITENT
April 2004 - September 2006
Hewlett-Packard Inc Peachtree Corners, GA
Customer Service Representative
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collected and analyzed customer information to prepare product or service reports.
Answered product and service questions, suggesting other offerings to attract potential customers.
Responded to customer requests for products, services and company information.
September 1997 - October 2001
DeKalb County Board Of Health DEKALB,, GA
Human Services Technician
Kept and established comprehensive case files to support proper documentation and record retention.
Assessed barriers, strengths and needs of each family and worked quickly to remediate.
Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
Interviewed applicants for services and supported application completion as necessary.
Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
Interviewed clients and family members to obtain key information for case planning and management.
Education
Suffolk County Community College Selden, NY
No Degree Science Education
June 1975
I.S.88 Brooklyn, NY
High School Diploma
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