Personnel Clerk Assistant Service
Resume:
Jo Wren
Apt ****
Westminster, Co 80032
Cell : 682-***-****
E-Mail : ********@*****.***
Experience
Service Advisor
December 2021 to Current
Clay Cooley Mitsubishi
Senior Service Advisor, assisted customers with servicing and caring for their vehicles, and verified warranty coverage. Responsible for training and monitoring new advisors. Triple Diamond Certified.
Service Adviser
March 2017 to August 2021
Don Davis Dodge, Arlington Tx
Main Line Advisor, assisted customers with repairs and maintenance on their vehicles. Helped with a loaner fleet. Achieved 7 years certification.
Service Adviser
May 2016 - March 2017
Bruner Motors Inc. Stephenville, Tx
Ram. Dodge, Chrysler, Jeep, Fiat Service Advisor.
Sole service advisor. Responsible for all customers and dispatching.
Service Adviser
October 2010 – September 2014
Childre Chevrolet Milledgeville, Ga
Sole service advisor. Responsible for all customers and dispatching. New dealership - instrumental in preparing the dealership service department to be fully operational on opening day. Came in third place in the 2012 National Walk Around Competition.
Senior Service Adviser
August 2008 - October 2010
Five Star Automotive Group Macon, Warner Robins GA
In addition to basic service advisor duties, was also responsible to insure other advisors were performing within company standards. Responsible for smooth performance in shop in relation to dispatching and job management.
Service Adviser
October 2006 - September 2007
Coastal Motor Cars (BMW) Corpus Christi, TX
As sole service advisor for the BMW line, effectively greeted guests and wrote repair orders. Solely managed dispatch of all repairs to technicians and followed through to the delivery of vehicles back to owners. Managed all loaner fleet vehicles to the most advantageous use of our customer.
Customer Satisfaction Coordinator/Five Star Coordinator
January 2001 August 2002
Hall Auto Mall (Chrysler - Jeep - Pontiac - GMC - Hummer) Virginia Beach, VA
In the short time with the company, was key in taking Chrysler store from possible 'Five Star' probation to being the second in the region in CSI/SSI scores. Responsible for monitoring and implementing 'Five Star' and 'Mark of Excellence' programs. As such held weekly meetings with upper level management to apprise of current scores and trends. As Assistant to the General Manager was responsible for preparation of his correspondents as well as PowerPoint presentations for meetings held with the corporate office. Created a public relations package in anticipation of the Hummer Event. With the company having sole proprietorship of advertising at all Military Morale Welfare and Recreation events; responsible for the coordination and movement of vehicles for exhibit at the events from my two dealerships and five others in the auto group.
Service Advisor
November 1997 November 2000
Ancira Motor Company (Chrysler - Jeep ) (Volkswagen - Kia ) San Antonio, TX
Assistant Service Manager
November 1993 August 1995
Dean's Motor Cars (Subaru - Saab - Porsche - VW - Audi) Mobile, AL
Played a key role in the company receiving the highest CSI scores in the region for all lines for two consecutive quarters. Responsible for writing and dispatch of repair orders. Prepared all warranty repair orders for submission to the manufacturer. Responsible for overseeing and scheduling all technicians training in line with manufacturer requirements. Key in revision, organization, and upkeep of service books, technical repair manuals and microfilm. Effectively maintained movement and documentation of in-house rental fleet.
Accounting Clerk
March 1991- May 1993
Dominion Chrysler - Plymouth Virginia Beach, VA
Office Assistant
1989 - 1991
Sonny Hancock Mazda Charleston, SC
New Car Billing Clerk
1988 - 1989
Tom Parsell Chevrolet Charleston, SC
Personnel Clerk
1986 - 1988
Colonial Toyota Virginia Beach, VA
Certifications
7 Years Certified CJDR Advisor, Chevrolet Service Adviser, Service Internet Manager, Certified Technology Expert for Service
Previous Service Advisor Certification : Mitsubishi, Mazda, Chrysler : Hyundai : Nissan : BMW : Kia : Volkswagen : Subaru : Saab : Porsche : Audi
Education
Texas A&M at Tarleton Station, Stephenville, TX Two years Pre-Engineering College of Lake County, Grayslake, IL Mid-Management Certificate
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