Manager/Mortgage Loan Consultant

PAMELA S COX

*** ***** **, *********, ** 329**-***-*** 8484

*******@*******.***

Skilled manager and licensed residential mortgage loan originator in multiple states with an extensive background in providing superior customer service. Proficient compliance experience in a mortgage and banking environment. Vast knowledge of computer programs including Microsoft Office, Quicken and proprietary programs including Encompass and PC Lender. Strong interpersonal skills, consumer lending with an emphasis in a team environment. Exceptional organizational skills along with refined coaching skills for peak team performance.

EXPERIENCE

October 21, 2020 to October 3, 2022

ACCOUNT EXECUTIVE/PIPELINE MANAGER/HR GENERALIST

Success Mortgage Partners, LLC

Responsible for dealing with multiple Loan Officers in a fast paced setting and problem solving from compliance, to HR issues. Helping Loan Officers restructure loans to get them to closing. Experienced working with all of the team from beginning to end. Onboarding and helping the team learn the systems and the processes of the company. Worked with very complex loans and individuals in a varied capacity. This was a very diversified role and there were too many responsibilities to mention within the confines of a Resume.

April 28, 2020 to October 16th, 2020

Mortgage Loan Processor, III –

Acara Employment Solutions/Space Coast Credit Union Responsible for processing of New and Existing loans in the Home Lending Environment in a Self Starting Atmosphere. Effectively closing consumer mortgages in a very fast paced environment. Developed working relationships with title agencies, loan officers, Real Estate Agents, past customers and referral partners as well as all internal departments to achieve on time closings for all parties involved. Worked with bank partners for “Outside of the Box” type lending as well as builders for Construction to Perm programs. Proficient in understanding and analyzing complicated tax returns for Self Employed Borrowers. SEPTEMBER 30, 2019 to April 27, 2020

MORTGAGE LOAN ORIGINATOR/PROCESSOR – COLLINS HOME MORTGAGE Responsible for origination and/or processing of New and Existing loans in the Home Lending Environment in a Self Starting Atmosphere. Effectively selling and closing consumer mortgages via correspondent lending. Developed working relationships with Real Estate agents, past customers and referral partners as well as all internal departments to achieve on time closings for all parties involved. Worked with bank partners for “Outside of the Box” type lending as well as builders for Construction to Perm programs. Proficient in understanding and analyzing complicated tax returns for Self Employed Borrowers 1

DECEMBER 2018 – SEPTEMBER 30, 2019

MORTGAGE LOAN ORIGINATOR, SEACOAST BANK, CALIBER HOME LOANS Responsible for origination and/or processing of new and existing loans in the home lending environment in a self starting atmosphere. Effectively selling and closing consumer mortgages via correspondent lending. Developed working relationships with real estate agents, past customers and referral partners as well as all internal departments to achieve on time closings for all parties involved. Worked with bank partners for “outside of the box” type lending as well as builders for construction to perm programs. Proficient in understanding and analyzing complicated tax returns for self employed borrowers. JUNE 2015 – DECEMBER 2018

MORTGAGE LOAN ORIGINATOR/PROCESSOR, FBC MORTGAGE, LLC Responsible for origination and/or processing of New and Existing loans in the Home Lending Environment in a Self Starting Atmosphere. Effectively selling and closing consumer mortgages via correspondent lending. Developed working relationships with Real Estate agents, past customers and referral partners as well as all internal departments to achieve on time closings for all parties involved. Worked with bank partners for “Outside of the Box” type lending as well as builders for Construction to Perm programs. Proficient in understanding and analyzing complicated tax returns for Self Employed Borrowers. FEBRUARY 2015 – JUNE 2015

MORTGAGE LOAN ORIGINATOR/MANAGER, ACOPIA HOME LOANS Responsible for all marketing, recruiting and sales in new territory. Effectively selling and closing consumer mortgages in a self starting atmosphere. Introduced and developed working relationships with Real Estate agents, title companies. Established Appraisers Panel for new territory to meet regulatory governance. Developed strong communication bonds between sales, underwriting and compliance.

SEPTEMBER 2014 – JANUARY 2015

MORTGAGE LOAN ORIGINATOR BB&T COMPANY

Originated new construction and existing home loans in a self sourcing atmosphere. JULY 2010 – AUGUST 2014

MORTGAGE LOAN ORIGINATOR CHASE BANK, MORTGAGE BANKER HOME LENDING SUPPORT SPECIALIST

Originated new construction and existing home loans in a self sourced atmosphere. Finished within the top five Mortgage Bankers in the Region. Assisted in training and mentoring new team members. Responsible for all compliance education related to a Home Lending Environment, policies and all procedures across the fifty states for all loan officers as well as upper management.

JULY 2008 – AUGUST 2009

ASSISTANT VICE PRESIDENT, BANKUNITED, FSB

Responsible for all areas of the bank at the branch level including human resource process and understanding. Responsible for generating new business while maintain current customer base in a slowing economy and stressed environment. Numerous awards achieved. Helped to implement new procedures to deepen the customer experience as well as compliance accountability for the banking environment. Responsible for generating and maintaining the relationship for the Small Business Owner customer up to and including $2.5 to $5 Million. 2

Responsible for coaching on a daily level for all personnel to perform to the highest degree of sales, inclusiveness, accountability along with integrity and a focus on the customer. MAY 2004 – APRIL 2008

STORE MANAGER III, II AND HOME MORTGAGE CONSULTANT, WELLS FARGO BANK

Responsible for 5 branches in the territory supervising over 17 employees along with bank management for the larger bank in the area. Ranked 4th out of over 50 managers for the region. Developed and continued to implement new retail plans for the banking professionals and earning the prestigious Sales Star award for 2007. Responsible for all aspects of branch employee evaluations, compliance etc. In addition, while in the position of the home mortgage consultant learned the Wells Fargo way and implemented all the requirements that were required for this role.

SKILLS

Strong interpersonal skills

High Level of Customer Service

Self Starter

Computer Skills utilizing multiple programs

Skilled Manager in various

Team Player settings

ACTIVITIES

Extremely passionate about making the environment a better place whether it is at work, at home or in a social setting. Enjoy teaching and passing on the knowledge that has been learned over the years to new team members as well as existing employees for a successful outcome. Look for ways to show kindness to others. Enjoy taking on new challenges at work and in a social environment to ever increase the productivity and positive energy. EDUCATION

MAY 1978

NURSING, CARL

SANDBURG COLLEGE

NMLS #444406

LICENSED MLO

Nursing Degree, Misc. Business Classes as well as Extensive Wells Fargo Home Mortgage and Management Training Courses, BankUnited University, Chase Bank Continuing Education. Self – Study course for licensing for Mortgage Originations. 3

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