Customer Service Cleaning Crew

Jon Solie

La Crescent, MN ***** • 1-507-***-**** • ********@*******.***

Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem- solver with proven team building and management success. Accomplishments

Exceeded monthly store sales goals 17 months in a row. Increased sales by 20% by coaching department managers on new merchandising standards. Helped 10 peers better their leadership skills through mentoring and analyzing result and finding ways to motivate their teams

Skills

Business Analysis

Recruit top talent

Strategic planning

Team Leadership

Training and Development

Retail Management

Profit & Loss

Store Management Experience

Forecasting

Financial Report Writing

Process Improvement

Recruiting

Management

Merchandising

Payroll

Analytics

Lean manufacturing

Supervising experience

Vendor management

Six Sigma

Warehouse management

Process management

Lean management

Budgeting

Project Management

Team Management

SAP

Manufacturing

Conflict management

Operating systems

Management Training

Time Management

Business Leadership

Financial Statement Review

Customer Service

Performance Monitoring and Evaluation

Work History

Store General Manager, 09/2004 to Current

LenCrafters – Rochester, MN

Managed team by providing leadership, direction and continued development opportunities. Hired, trained and retained high quality team members. Practiced suggestive selling, offering guests complementary items to maximize sales. Led store expense control and payroll to optimize business. Provided excellent customer service and ensured all team members were experts in the sales and service model

Provided diamond service with every customer

Challenged team daily, weekly, and monthly to deliver the top 5 KPI's for the store through gap analysis and a passion for whats most important our customer Peer trainer for our region

Operations specialist - went to low performing stores and looked at operations, team, and results. Create action plan to drive results and better the team Multiple store leader- Stretch assignment - had 4 low performing stores to mentor to help drive results, consistency, and team retention

Management meeting with Retail Manager, Lab Manager, and Doctors done weekly, monthly and quarterly to ensure all teams know goals and what needs to be focused on Assistant Store Manager, 05/1987 to 09/2004

TARGET

Create a customer service culture - Recruit interview select top talent - Had 12 direct reports with 100 indirect reports

Manage day to day operation of store - Analysis of P and L and ensure all aspects are running green - Regional Safety captain - Went to stores to help stores with issues - Opened 4 stores - Strong planning, setting expectations, and follow up on execution - Peer trainer for region New recruits would come to my store and train under me Maintenance supervisor - in charge of cleaning crew, maintenance, contractors and outside vendors to ensure the store was operating correctly Maintained positive customer relationships by responding quickly to customer service inquiries.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Strong Logistic, analytical, succession planning, and over all Leadership skills Education

ASSOCIATES DEGREE: FINANCE/BUSINESS MANAGEMENT

WESTERN WISCONSIN TECHNICAL COLLEGE

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