Customer Service Office Coordinator

KATHERINE KAPOTIS

**** *. ******* **** *****, APT 505 AVENTURA, FL 33180 • Phone:786-***-**** • ************@*****.*** HIGHLIGHTS OF QUALIFICATION

• Sales Representative Skills: Delivered exceptional sales results by exceeding sales targets and providing relationship based approach to all clients at White Carat Co.

• Analytical Skills: Highly analytical thinking demonstrated talent for identifying, scrutinizing, improving, and streamlining complex deals and tasks while being a coordinator in the real estate industry

• Interpersonal skills: Exceptional verbal and written communication skills leveraged through key interpreter roles and office coordinator role

• Customer service: Exceptional customer service skills demonstrated through office coordinator and business operation positions.

• Technical skills: Microsoft Office including excel and word proficiency EDUCATION

Business Management August 2002 - August 2005

College Aldrovandi Rubbiani, Bologna, Italy

Tourism Management Certificate August 1999 - July 2002 Manfredi Tanari, Bologna, Italy

WORK EXPERIENCE

Sales Representative October 2021 – Present

White Carat Co.

• Handled multiple tasks in a fast-pace environment that involved processing orders, meeting clients, and customer service

• Developed relationships via telephone and in-person visits to existing and prospective customers

• Participated in a sales teamwork environment with a driven focus to address clients needs

• Assisted customers with their online purchasing

• Promoted products to existing and prospective customers through relationship-based approach Office Coordinator March 2015– June 2018

K2 Realty LLC

• Organized and coordinate office operations and procedures based on business plans of the realty group

• Interact with clients and customers and provide the best customer service experience

• Establish and implement new office procedures and practices to optimize productivity

• Great team skills as we coordinated all communication methods in an organized fashion

• Proven experience to work in a fast-paced professional office environment Translator/Interpreter April 2011 - Oct 2013

Police Department, Bologna, Italy

• Analyze situations and ensure they are accurately translated through text and audio recordings

• Follow up with internal team members and clients to ensure translation meets their needs

• Train team members on being accurate in all translations that occur inside the Police department

• Network with investigators and officers to ensure they are understanding the accuracy of all situations

• Proven work experience and fluency in multiple languages

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