Operations Coordinator Manager

NY *****

(***) *** – **** *************@*****.***

PROFESSIONAL EXPERIENCE

NYC Department of Homeless Services (DHS) 2021-Present

New York, NY

Rehousing Community Coordinator

• Assist shelter providers with matching and linking clients to permanent housing.

• Assist shelter providers with navigating the EHV voucher progress through the NYCHA portal and Salesforce.

• Locate and establish relationships with landlords and brokers to assist with finding permanent housing for shelter clients.

• Maintain a daily log of shelter client’s progress in housing search, linkage, lease signing, and move-out process.

Volunteers of America - Greater New York, Inc. 2017 – 2021 New York, NY

Residential Aid/Operations Manager/Program Coordinator

• Managed the client’s intake and assessment process to orient the client to the program and produced a comprehensive assessment of client service needs.

• Met regularly with the clients to assist them in obtaining needed services/benefits to achieving their individual service plan goals. Provided supportive counseling to strengthen his/her ability to make appropriate life decisions.

• Documented client and staff activities in accordance with agency and funder guidelines and procedures. Collected service data and participated in evaluation and quality assurance activities.

• Conducted housing eligibility assessments of all applicable clients.

• Developed linkages with real estate companies and offices of public housing.

• Maintained and updated listings of permanent and affordable housing.

• Conducted apartment walk through to determine whether apartments were suitable for clients to live in

• Developed and facilitated client workshop sessions and coached clients on skills and information necessary to acquire and maintain independent permanent housing.

• Recovery, mental health, and boundary coaching.

• Provided supervision to direct reports and supervisory coverage to the shelter.

• Conducted routine facility inspections and participated in internal audits. Generated incident reports, including employee write-ups. Actualized appropriate corrective action plans to mitigate ongoing and potential situations.

• Assisted with the interviewing of potential new employees.

Harbor House 1/ Argus Community 2016 to 2017

Bronx, New York

Floor Counselor

• Provided counseling and recovery coaching to MICA residents suffering from mental health and substance abuse.

• Logged resident's activities and behaviors and provided feedback to Primary Counselors and treatment staff.

• Administered medications to residents, collected random urinalysis, and logged toxicology reports.

CAMBA INC 2014 to 2015

Brooklyn, NY

Assistant Operations Coordinator

• Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.

• Maintained professional relationship with clients and maintained client confidentiality.

• Oversaw maintenance and security for congregate housing facility/community-based apartments.

• Maintained daily log of facility operations and monitored client movement.

EDUCATION

Master of Science: Public Policy and Administration, 09/2020

Metropolitan College of New York - New York, NY

Bachelor of Science: Human Services, 12/2018

Metropolitan College of New York - New York, NY

Certifications

Credentialed Alcoholism and Substance Abuse Counselor Trainee (CASAC-T)

First Aid/CPR Certified

Food Handlers

F80 For Shelters

Mandated Reporter

Narcan

DHS Apartment Review Checklist

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