Customer Service Remote
Resume:
Tony Cruz
Carlsbad, CA *****
*****@**-******.**
Work Experience
Independent Contractor / Marketing & Sales 2010-Present
Location: US
Position: Marketing / Creative Consultant
Duties: Promotion and Marketing for variety of clients
Marketing and Promotion of Celebrity Chef Jeremy Saccardi’s company Bonmeez and Celebrity Mixologist Brian Van Flandern, named by Food Network as Top Mixologist in the US.
Marketing & Distribution of Haze Tequila sponsored by UFC & MMA Fighter Nick Diaz. Assisted in 2022 national launch of Haze brand in Seattle, WA.
Currently producing documentary web series entitled With the Help of My Friends; an unflinching peek into the lives of the unsung heroes and everyday individuals that face incredible odds with grace and humility.
Created social media content/photos for Koffi company website. Produced and directed 2020 commercial for the popular Palm Springs coffee chain.
Copywriting experience creating content for multiple companies including Haze Tequila and Do-Gooder.
Created promotional fundraising video for Be The Match, a non-profit organization dedicated to saving blood cancer patients by matching bone marrow donors with patients.
Commercial Photography for Hide & Seek Supply Co. a midcentury modern company.
Marketing and sales of abstract photography collection at Riviera hotel in Palm Springs, CA.
Former Spokesperson for Do-Gooder Entertainment with an extensive background on humanitarian issues
Educated and inspired individuals to engage on social and global issues through local events- concerts, fundraisers.
Experience cold calling & prospecting new clientele through extensive network in hospitality industry.
Building partnerships with businesses who harness and embrace the spirit of philanthropy.
Traveled to international destinations to film and document the lives of communities in need. I.E- “The Messenger” documentary
Organize and facilitated events with local businesses, public figures and non-profits to raise funds for partnered organizations.
Created and designed promotional and marketing material for Do-Gooder Clean Water and Anti-Child Trafficking campaigns
La Costa Limousine 2014-2019
Location: Carlsbad
Position: Part Time/ On Call VIP Driver
Maintained exemplary customer service and satisfaction with timely pickups and drop offs
Possessed the ability to maintain integrity and honesty with the ability to work with and uphold highly confidential information.
Organized scheduled orders and dispatches with accuracy and precision in decision making
Excellent customer service for corporate executives and entertainers to such events as San Diego Comic Con, Del Mar Breeders Cup and other VIP events
SF Traumatic Brain Injury (TBI) Network 2004-2014
Location: San Francisco, CA
Position Held: TBI Case Worker & Employment Specialist
Duties: Provide service coordination and vocational support for individuals with traumatic brain injury.
Obtain knowledge on the rising population of TBI clients and the means of acquiring the necessary resources
Coalition building with community-based organizations to augment current resources for agency and clients
Provide vocational support to clients through application assistance and research of potential employers
Prepare monthly client notes, time allocation documentation and financial expenditures
Present program structure, funding, and program goals to potential donors and coalition agencies
Educate various organizations on traumatic brain injury
Organize TBI coalition members to lobby in support of legislation essential to disability community
Resolve client conflicts in an expedient and tactful manner
Amnesty International 2004-2014
Location: San Francisco, California
Position Held: Business and Economic Relations Advisory Group Member
Duties: Educate and mobilize members to take action on issues involving corporate accountability and human rights.
Enhanced leadership, management and public speaking skills through position as lead coordinator for the ChevronTexaco campaign
Facilitated trainings on corporate accountability at various Amnesty International conferences
Served as Amnesty spokesperson, which generates positive media relations, resulted in identification as an industry expert, and garnered coverage in business / industry publications, including the BBC, The San Francisco Guardian and The Washington Post
Collaborated and organized with various NGOs and human rights organizations on such events as International Human Rights Day, Chevron Conservation Awards, Chevron Shareholder Meetings 05-08
Engage with multi-national corporation management in order to engender internal human rights policies
Form and maintain relationships with coalition members through personal correspondence.
Mental Health Association of San Mateo County 2002- 2004
Location: Redwood City, CA
Position Held: Support and Advocacy for Young Adults in Transition Case Manager
Duties: Assisting homeless young adults with disabilities in finding housing, employment, and access to community resources.
Obtained experience and knowledge on the plight of the homeless community and the challenges of attaining pertinent resources to fulfill their fundamental needs
Delivered PowerPoint presentations to community-based organizations on the SAYAT program including history, funding sources, and future goals
Compiled monthly statistics, client progress notes, time allocation documentation, and program reports
Assisted in annual fundraisers involving interaction with donors and networking with local businesses
Education
Bachelor of Arts Graduate in Political Science, University of Wisconsin – Madison
Other Skills and Experience
Knowledge of Microsoft Office
Environmental Representative for Santa Rosa JC Student Government
Intern for Governor Tommy G. Thompson of Wisconsin
Refugee Transitions English Second Language (ESL) Volunteer
Conversational in Spanish Language
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