Fulfillment Center Service Specialist
Resume:
Phanuel N Gade
Philadelphia, PA *****
***********@*****.***
With a strong background in communication and people skills I’m ready to acquire a challenging position in an environment that reflects my skills and experience and personal attributes. I’m open to accept related positions where I can impact people with my skills to feel valued and I can offer new ideas and technical support that can help your company grow and surpass all goals and objectives. Work Experience
Service Specialist - Ecolab - Philadelphia, PA April 2021 to May, 2022
Establish effective working relationships with a variety of customers and partner with them on best practices to identify and solve pest problems.
Build and retain relationships with our customers, who include Global brands o Manage my own stock levels to be able to service my customers.
Take a proactive and reactive approach to problem-solving and offer solutions.
Deliver verbal and written reports to clients by using the latest Apple technology
Communicate and sell value-added products to new and existing customers’ Work Experience
Senior IS Technician - SGS Consulting/CVS · Contract - Philly, May, 2022 to Sept. 2022
Responsible for resolving customer inquiries by using the tools provided to service the customer quickly, efficiently, and thoroughly.
Prompt response to questions from store employees by troubleshooting, diagnosing, resolving problems, and overall store support and installations.
Document problems accurately and succinctly in the appropriate support tools provided.
Maintain knowledge with accurate and up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Work Experience
Amazon Fulfilment Technical support – Norristown, April 2019 to May 2022
Responsible for diagnosing any hardware or software faults at the fulfillment center
Work in a team to monitor and maintain the organization computer system and networks
Monitor and resolve software or hardware either in person or over the phone at the Amazon fulfilment center
Education
High School Diploma
Skills
Fluent in English with good written and verbal communication with people’s skills Possess people Skills
Proficiency in Microsoft windows
Good hospitality demeanor
Time conscious and punctual
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