Clinical Assistant Service Representative
Resume:
Sandra Miller
La Crosse, WI ****1
WORK HISTORY
**/** – 08/22 Associate Walmart LaCrosse, WI
**/** – 03/18 Associate Walmart Rochester, MN
Personal shopper, filled customer orders, stocking shelves, setting new displays, cleaning, assisting customers, cashier.
04/07 – 11/17 Clinical Assistant Mayo Clinic, Rochester, MN
Mayo West 19 B, Clinical Genomics.
Dveloped a strong working knowledge of all aspects of the Clinical Genomics Desk: Direct patient and physician contact, Detailed appointment scheduling, Search internet for requisitions forms and prepare for sent out blood tests, Detailed follow up on sent out requests, Order supplies for work area, Maintain pamphlet rack, Enter information into Medical genetics data base, Familiar with all aspects of the electronic environment for the medical records, Actively assist in the training in all areas of the desk operations, Participated in continuing education classes as available, Helped in the development of improvements for the clinical practice.
05/99 – 04/07 Clinical Assistant Mayo Clinic, Rochester, MN
Charlton 10 A, The William J. von Liebig Transplant Center.
Developed a strong working knowledge of all aspect of the Transplant Center outpatient desk: Direct patient and physician contact, Detailed appointment scheduling, Liver Transplant Clinical Assistant, Kidney/Pancreas Transplant Clinical Assistant, All aspects of the electronic environment for the medical records, Actively assist in the training in all areas of the desk operations.
09/92 – 05/99 Patient Service Representatives, Mayo Clinic, Rochester, MN
Eisenberg 3 G, Outpatient Liver Transplant Clinic.
Developed a strong working knowledge of all aspects of the Liver Transplant Clinic: Direct patient and physician contact. Detailed appointment scheduling, Phone work, Medical Records maintenance and tracking. Actively assisted in developing and implementing new procedures, Trained in Breast Clinic, Federal Medical Center (FMC) history desk, Hypertension continuing care histories and procedures, control desk, appointment desk, history desk.
06/87 – 09/92 Hospital Unit Secretary, St. Marys Hospital, Rochester, MN
Developed a strong working knowledge of all aspects of the hospital inpatient desk: Direct patient and physician contact, Developed working knowledge of medical terminology and various medical supplies, scheduled appointments, ordered lab work and medical tests for patients, transcribed doctors orders, filed patient information, obtained patient histories, compiled new patient charts, disassembled and rerouted outgoing patient charts, ordered medications and supplies, communications and record keeping for the unit, using both manual and computer systems.
01/87 – 08/87 Assistant Manager and Customer Relations, Alpha Bridals, Eyota, MN
Worked in all phases of this specialized retail apparel business: Sales of special-order merchandise working within a restricted time frame and requiring detailed follow-up on all purchase orders and deliveries, Responsible for inventory control on stock merchandise. Assisted the buyer in selection of merchandise on periodic buying trips. Assisted bookkeeper with daily weekly and end of month record keeping
EDUCATION
Patient Service Representative Training Program, Mayo Clinic, Rochester, MN
American Business College, San Diego, CA, 1986. Word processing office administration with concentration on bookkeeping. My courses also included office communications, office psychology and typing.
Rochester Area Technical Institute, Rochester, MN 1981. Hospital Unit Assistant, Extensive study on hospital procedures and medical terminology.
St. Croix Lutheran High School, West St. Paul, MN. 1980. Business related electives including typing, accounting and economics
COMMUNITY SERVICE ACTIVITIES
Jesus cares Ministries
Church Landscape committee
Sunday School Teacher
Annual Transplant Picnic planning committee
Camp Counselor
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