Customer Service Data Entry

Marianna Ebelke

Contact: Email: ****************@*****.*** ● Phone: 240-***-****

Mechanicsville, MD

SUMMARY

A detail-oriented professional with accounting, administrative support, and customer service experience seeking a position in a Finance operations environment. Proficiency with a variety of computer applications and systems. A flexible team player with well-developed communication and customer service skills. Hands-on learner, eager to apply natural aptitude with numbers.

SYSTEMS/APPLICATIONS:

MS Office Suite, Google Apps, ADP, Rev.io, Reynolds & Reynolds, UCS, Zendesk, Salesforce CRM, BroadSoft

WORK EXPERIENCE

Client Success Manager

Allied Telecom Group, LLC - Arlington, VA

July 2019 – September 2022

Contacted Clients quarterly to ensure satisfaction. Updated CRM to include all pertinent customer information. Performed Client satisfaction follow up calls upon successful installation of services. Completed quarterly, and ad-hoc, audits of Clients accounts. Collaborated with inside sales team members to drive retention and new business. Worked with Operations, Finance, and support teams to resolve client requests, owning the request through resolution to clients satisfaction. Processed with precision all client contracts and move, add, and change orders for Sales and Operations.

Office Services Clerk

Department of Social Service - Lexington Park, MD

January 2013 to July 2019

Reviewed, verified and interpreted information and records by using agency policy. Responded to inquiries, made determinations, and resolved problems relative to inaccurate or incomplete information. Explained basis of determination to workers in other offices and agencies, clients and their representatives and the general public. Used computer software applications to enter, edit and validate, search, retrieve and update information. Designed, edited and formatted reports, graphs and charts. Updated and maintained files, logs, schedules, rosters and records with high accuracy.

Financial Investment Aide

Reviewed and screened incoming applications for Family Investment Administration programs. Verified and interpreted information to make determinations in accordance with agency policies and procedures. Assisted customers for eligibility of benefits, such as temporary cash assistance, food supplement program, temporary disability assistance program, purchase of care, and medical assistance.

Cashier

Walmart - California, MD

March 2013 to July 2014

Processed cash, credit cards, and check purchases. Assisted customers with locating merchandise and resolved complaints. Answered questions about merchandise, pricing, and store policy.

Warranty Administrator, Accounts Payable/Accounts Receivables Ken Dixon Automotive - Waldorf, MD

December 2006 to June 2011

Managed deposits, accounts payable & receivables. Completed tag and title documentations to be submitted for car purchases. Wrote letters to customers and vendors regarding account transactions including late payments, procedures. Verified and submitted warranty claims to warranty company. worked with (USC) universal computer systems and (pbs)product building solutions for accounting data entry.

Cashier/Customer Service

Kmart - Prince Frederick, MD

September 2006 to December 2006

Processed cash, credit cards, and check purchases. Assisted customers with locating merchandise and resolved complaints. Answered questions about merchandise, pricing, and store policy. Processed returns and exchanges also looked after cashiers if they needed help. Accounting

Honda of Annapolis, MD

February 2005 to September 2006

Posted invoices for parts and service. Processed all incoming invoices and bills. Made payments using company account. Received money from cashiers, verified, completed deposit slips, and submitted to bank. Worked on Reynolds & Reynolds accounting system. Cashier/Customer Service

Kmart - Crofton, MD

February 2005 to September 2006

Processed cash, credit cards, and check purchases. assisted customers with locating merchandise and resolved complaints. Answered questions about merchandise, pricing, and store policy. Processed returns and exchanges also looked after cashiers if they needed help. EDUCATION

Glen Burnie High School – Diploma

REFERENCES AVAILABLE UPON REQUEST

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