Product Manager

VENKAT KOLLI

337-***-**** *******@******.***

Senior Product Manager with a focus on technology solutions, strategy and operations within financial banking, mortgage, and insurance spheres. Brings in a widespread business, technology implementation knowledge, professionalism, patience, and persistence from extremely challenging and demanding projects. During a 17+ year career, was involved in implementation of Mobile banking and Telecom apps, business intelligence solutions, business analysis, project management, budget tracking and data sourcing efforts for fortune 500 companies. Conceptualized and managed full software development programs with team sizes from 5-15 people.

Areas of Expertise:

PROFESSIONAL EXPERIENCE

Comcast Business, Philadelphia, PA May 2021 – Present Sr. Product Manager – Comcast Business

Comcast Business – Help and Support Web apps

• Lead Product Manager for Stevie award winning Comcast Business Service Status Center and Help & Support web apps

• Responsible to define the roadmap for Service Status Center and Help & Support workstream

• Worked with 3 technology teams to partner in delivery of feature across the workstream

• Owner for feature backlogs and responsible to approve feature stories before customer facing releases

• Worked Closely with Program, Content, UX and Tech leadership on planning workstream roadmap and feature development

• Successfully executed multiple features across Help and Support webapps for Comcast Business

• Led a major tech stack upgrade project that included multiple design and feature enhancements to facilitate a better customer experience.

Mobile app Integration Project

• Product Manager for iOS and Android teams focusing on Comcast Business App development.

• Focused on integrating Xfinity mobile app with Comcast Business app to facilitate a comprehensive app experience for customers and facilitate servicing all of Comcast business products.

• Worked with design team to re-invent comcast Business Mobile user experience from ground up.

• Partnered with different product team members to ensure a seamless integration experience to an existing customer facing app.

• Responsible to prioritize backlogs for both the mobile app platforms, document and accept user stories.

• Worked hand in hand with the development teams to ensure the requirements are clear and support team members as requirements are work in progress.

• Work closely with QA teams and give direction on user perspective, clarify any questions in the process of quality assurance.

• Work closely with the cross-platform team such as web to ensure user experience is in sync and collaborate during data requirement sessions to make sure back-end APIs deliver all the data points required for all the platforms.

Product Management

IT Strategy & Transformation

Business Systems Analysis

Agile Methods

Risk Assessment

Data Analytics

Business Intelligence Solutions

Requirements Management

Data Analysis

Mortgage Banking

Regulation & Compliance

• Actively participate in all the scrum ceremonies and supported engineering and quality assurance teams to facilitate properly planned sprints.

• Conduct regular refinement with the business line partners to understand the feature priority and make sure all the features are accurately reflected on the program roadmap.

• Partner with program leads to update progress across the mobile teams and ensure effective communication is in place as the team progress with ongoing iterations.

• Conduct refinement sessions with dev, design, and QA teams to discuss user stories, communicate the purpose of user stories, come to a consensus on the effort required to mark the story as complete. Capital One Bank, McLean, VA September 2014 – Apr 2021 Product Manager – Capital One bank Mobile App

• Product Owner for multiple mobile iOS teams supporting requirements from Retail and 360 LOBs

• Supported dev and QA teams to ensure smooth delivery of scrum sprint commitments by following up on impediments

/ blockers

• Key player in the continued enhancements of Capital One’s flagship Mobile iOS app that serves 6M+ customers

• Lead 2+ iOS teams for monthly major feature releases into the Apple store

• Work with stakeholders from multiple product teams focusing on Banking features for 5.x iPhone & 2.x iPad apps

• Coordinated across 30-plus client, orchestration, and backend teams

• Collaborated with Digital, Card and Bank business lines to deliver industry-leading customer experiences and cost- saving features such as Mobile check deposits, Bill Pay, Reward Redemption, Money Transfers that saved the company more than 20 million in costs.

• Played a significant role in successfully launching the banks 5.x iPhone and 2.x iPad flagship apps (5+star app store reviews)

• Key Stakeholder in iOS design process and was responsible to approve design wireframes.

• Coordinated the integration of 90+ APIs with 20+ API teams

• Worked with design teams to create business flows on how end user interacts with the mobile app

• Responsible to establish a concrete backlog JIRA for the teams, that include continuous improvements and critical customer feedback

• Responsible to groom requirements with development and test teams

• Responsible to document and accept user stories in JIRA

• Responsible to review test cases and provide feedback

• Key member of mobile tech leadership team responsible for iOS mobile app delivery

• Participate in bi-weekly run road mapping sessions with bank’s LOB stakeholders to discuss new intent to integrate into mobile apps in monthly upgrade releases

• Worked with QA teams to prioritize defects during monthly launch cycles

• Key Stakeholder in creating/reviewing test cases in ALM and provide feedback on business logic

• Analyzed user patterns using Adobe Analytics and Tableau Dashboards throughout mobile apps to determine feature usability across iPhone and iPad devices and prioritize features accordingly. Accomplishments at Capital One

Patent Inventorship

Identity Breach Notification and Remediation Merchant Quality Ratings in a Financial Computer Network Product Awards

JD Power and Associates, Best Mobile Banking Application 2018 Highest in Overall Satisfaction Retail Bank Category

Innovation by Design Awards Finalist 2016 App Design Awards, Gold Winner Best Banking Industry Star 2015 Ernst and Young LLP, New York, New York April 2010 – August 2014 Principal Consultant @ Data Analytics Advisory Services Client Strategy and Advisory Projects:

Fannie Mae, Washington, DC

Data Analytics for Capital Markets (April 2010 - Feb 2011)

• Worked closely with Fannie Mae’s trading desk to automate their performance reports into interactive business intelligence dashboards using TIBCO Spotfire.

• Worked with traders to understand their data perspective and deliver dashboards that provide insights into multiple trading areas (e.g. MBS trading, Daily performance monitoring, Profit/ Loss)

• Integrated with multiple complex data systems into analytics application that include Oracle, Sybase, MS Access, XML Fannie Mae, Washington, DC

Performance Dashboards for Single-Family Credit Finance (Feb 2011 – Jan 2012)

• Integrated single-family loan data into Tableau Dashboards using SQL queries to monitor and access effectiveness of loss mitigation products (accounting, economic benefit and operational issues)

• Delivered multiple working performance dashboards, which the client executed into production environments.

• Used key data metrics such as LTV, Amortization type, Loan and Property data to create performance reports with multiple data filters that were leveraged for critical decision making

• Conducted training and demo sessions for the clients to walk them through the dashboards and how to filter / drill down the data

• Lead a team of analysts in the process to gather requirements, develop, test and implement multiple dynamic and user interactive dashboards.

MetLife Bank, Dallas, TX

Foreclosure Review Analysis (Jan 2012 - June 2012)

• Worked on facilitating technology requirements for a foreclosure review web application that was used to review foreclosed loans for MetLife.

• Managed a team of analysts in requirement documentation and unit testing efforts of the project.

• Leveraged Tableau to create intuitive dashboards using foreclosure data

• Worked with client’s legal team to understand requirements for data analytics

• Delivered around 20+ Tableau dashboards connected to multiple foreclosure data sources

• Responsible to conduct requirement review and status sessions with the development teams to better understanding of the business requirements, better development estimates and ensure timely delivery. National Grid, Syracuse, NY

Disaster Management Analytics (June 2012 – Dec 2012)

• Responsible for delivering in-depth data analytics dashboards using Tableau to track National Grid‘s payroll issues after a major natural disaster.

• Created 3 dimensional views into payroll data that showed and tracked daily performance of issue solving, resolution time frames, geographical and other critical metrics required by the management.

• Used Tableau to create dynamic and live reports for on demand analysis. Fannie Mae, Washington DC

Common Securitization Platform (Jan 2013 – Sep 2014)

• Worked on a platform as part of The Federal Housing Finance Agency's (FHFA) 2014 Strategic Plan for the Conservatorships of Fannie Mae and Freddie Mac includes the strategic goal of developing a new securitization infrastructure for Fannie Mae and Freddie Mac (the Enterprises) for mortgage loans backed by 1 - 4 unit (single-family) properties that will supply a future infrastructure for the mortgage back security market.

• Was responsible for data sourcing into the platform to facilitate the transition of secondary mortgage market from Fannie Mae and Freddie Mac to private investors.

• Managed data mapping efforts and was responsible to interact with stakeholders, gather and understand the accurate data flow and facilitate data sourcing into the platform.

• Worked to facilitate in sourcing XML data into Common Securitization Platform. The CSP will be a common information technology platform that will use industry-standard software, systems, and data requirements and will be adaptable for use by other market participants in the future. StateStreet Bank, Boston, MA Aug 2006 – Mar

2010

BASEL II – Regulatory Reporting for Risk-Based Capital

• Owned functional/ data mapping documents for the ETL team that source data from the Credit Risk Data Warehouse to the Vendor Application, Bancware Capital manager from SunGard, which calculates risk weights for different products to generate Regulatory Capital Reports.

• Utilized design tools to create mock screens and prototypes for the ETL Development and Test Teams.

• Supported User Acceptance testing by constantly involving in the process and discussions to ensure that the system implementation is in line with the requirements from the Business Users

• Acquired strong knowledge on work streams across Basel II including Regulatory Capital, Credit Risk, Market Risk, Operational risk, and Capital Allocation System.

• Scope and Document the stakeholder requirements for different iterations of the project.

• Prepared project plans and elaboration plans based on the scope and the stakeholder requests.

• Conducted Workshops with the Business Users to gather requirements on sourcing different products into Bancware Capital Manager Application’s Landing Tables.

• Worked with Test teams to convert requirements to test cases

• Responsible in in-depth data analysis using tools like Toad and xmlspy

• Reviewed test scenarios and provide constant feedback to assure test case alignment to requirements TECH / TOOLS EXPERTISE

Rally JIRA Confluence Sketch Agile Scrum Tibco Spotfire Tableau QlikView Microsoft Office suite

Oracle P/L SQL Advanced Excel Adobe Analytics EDUCATION

• MS in Information Technology @ University of Louisiana

• MS in Computer Applications @ University of Madras

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