Customer Service Care

Edward M. Barrera

Objective

To obtain a position in customer service by utilizing my experience in customer care and satisfaction. A quick learner by nature, I am adaptable to any given task. I am techno savvy and thrive to keep myself updated with current trends. I am an ambitious, perfectionist and would love to demonstrate my leadership in an energetic and active environment.

Education

• University of California San Diego – San Diego, CA July 2021 – Current OSHA Health and Safety Certified Specialist

• University of California Santa Barbara – Santa Barbara, CA September 2009 – June 2011 Bachelors of Arts in Psychology

• Santa Barbara City College – Santa Barbara, CA September 2007 – June 2009 Associates of Arts in Psychology

• Yuba City Community College – Yuba City, CA September 2006 – June 2007 General Undergrad Studies

Work Experience

• RA Sushi Bar and Restaurant – Chino Hills, CA June 2021 – Current Bartender and Server March 2018 – October 2019

Providing exceptional customer service and care within a fine dining restaurant, implementing safe food practices and guest safety while ensuring guest satisfaction by remaining approachable and recommending exemplary cuisine.

• Terra American Bistro – San Diego, CA May 2020 – June 2021 Operations Manager

Maintaining a clean and safe environment for staff and guests while being up to code with health protocols and inspections. Responsible for managing inventory, controlling food costs, and day to day operations. Development of staff’s weekly schedules and responsible for staff’s disciplinary actions. Assisted executive chef to design and develop new menu items premiering in events and festivities.

• King & Queen Cantina – San Diego, CA August 2019 – February 2020 Bartender

Craft designer cocktails catered to the upscale clientele to be paired with gourmet meals and create a warm and welcoming atmosphere for visiting guests.

• Table 619 – San Diego, CA March 2019 – November 2019 Bar Manager

Meet, greet, and present guest with dining options and restaurant service duties including: pouring beverages, serving meals and restocking supplies. Wash, cut and prepare fruit and vegetables. Sanitation of kitchen equipment. Inventory of liquor, including HACCP temperature recordings and preventive spoilage.

New Hire Trainer

Training new team members, inspiring excellence, safety protocols, promoting active involvement, modeling company values, introducing company traditions, and onboarding.

• Fox Sports Grill – San Diego, CA October 2018 – February 2019 Lead Supervisor

Staff member in charge of the safe bank, responsible for assisting cash handling staff in managing their deposits and cash drops.

Skills and Qualifications

Includes but not limited to: Microsoft Office Programs, 45 wpm, Competent with Windows and Macintosh Operating Systems, ServSafe Certification, HACCP, BARCard, California Alcohol Server Certification and conversational Spanish

Chino Hills, CA 91709 • *******.******@*****.*** • 530-***-****

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