Barbara H. Carroll

***** *. ********* #***

So. Jordan, UT 84095

801-***-****

adtbyi@r.postjobfree.com

Experience

Customer Service

**** - **** – ProPay (TSYS), Lehi, UT

ProPay processes credit card payments for small business owners globally. I helped clients who called in for assistance setting up accounts, password resets, balance transfers, refunds, etc. My position was abolished.

Customer Service

2014 - 2017 - General Dynamics, Sandy, UT

General Dynamics is a call center for the Federal Health Care Marketplace. We take calls to sign people up for health insurance.

Customer Service

2012 - 2013 - Purqz (Black Ledger), American Fork, UT

Purqz sells incentive discount packages to large property management companies across the country. I took calls from customers to help resolve account issues.

Dispatcher

2008 - 2011 - Convergys, Orem, UT

NetApp sells computer storage systems globally. When a customer needs assistance they enter a "case" into proprietary program, or call on phone. I would dispatch the case to a technician in the area of expertise needed, and geographical area.

Secretary

2004-2008 - Utah State Hospital, Provo, UT

Typed admission and discharge of patients; transcription for doctors; performed various other duties to assist employees on unit.

Executive Assistant

1999 - 2004 - Kier Construction Corp., Ogden, UT

Assistant to Vice President and chief estimator; prepared marketing packets for prospective customers; prepared bids and contracts; worked with sub-contractors, etc.

National Claims Manager

1996-1998 - Levolor Home Fashions, Ogden, UT

• Processed freight loss and damage claims for 14 plants across the US. Managed office, supervised assisting office staff.

• Typing speed approximately 60 WPM

• Dependable, good work ethic