Customer Service Executive Assistant
Resume:
Barbara H. Carroll
So. Jordan, UT 84095
**********@*****.***
Experience
Customer Service
**** - **** – ProPay (TSYS), Lehi, UT
ProPay processes credit card payments for small business owners globally. I helped clients who called in for assistance setting up accounts, password resets, balance transfers, refunds, etc. My position was abolished.
Customer Service
2014 - 2017 - General Dynamics, Sandy, UT
General Dynamics is a call center for the Federal Health Care Marketplace. We take calls to sign people up for health insurance.
Customer Service
2012 - 2013 - Purqz (Black Ledger), American Fork, UT
Purqz sells incentive discount packages to large property management companies across the country. I took calls from customers to help resolve account issues.
Dispatcher
2008 - 2011 - Convergys, Orem, UT
NetApp sells computer storage systems globally. When a customer needs assistance they enter a "case" into proprietary program, or call on phone. I would dispatch the case to a technician in the area of expertise needed, and geographical area.
Secretary
2004-2008 - Utah State Hospital, Provo, UT
Typed admission and discharge of patients; transcription for doctors; performed various other duties to assist employees on unit.
Executive Assistant
1999 - 2004 - Kier Construction Corp., Ogden, UT
Assistant to Vice President and chief estimator; prepared marketing packets for prospective customers; prepared bids and contracts; worked with sub-contractors, etc.
National Claims Manager
1996-1998 - Levolor Home Fashions, Ogden, UT
• Processed freight loss and damage claims for 14 plants across the US. Managed office, supervised assisting office staff.
• Typing speed approximately 60 WPM
• Dependable, good work ethic
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