Customer Service Vice President
Resume:
Daniel H. Swain
***.*******@*****.***
Summary
Successful history of sales, sales management and channel management
Recruited, managed, trained, and mentored direct and indirect channel sales forces
Goal oriented and driven to deliver desired results
Proven interpersonal and enthusiastic communication skills
Experienced in Web Services and Internet Applications
Professional Experience
2015: SmartSense by Digi Mishawaka, IN
Recruited and developed SAAS healthcare customers for this regulated customer model
Strong Sales Leader
Developed new applications to drive sales
Was instrumental in the implementation of CRM for the corporation
2011-2013: KSS Enterprises South Bend, IN
Delivered cleaning solutions in Northern Indiana and Southern Michigan
Serviced base accounts and recruited new accounts
Maintained and grew a robust set of accounts
2005-2011: Appia Communications Traverse City, MI
Regional Manager
Recruit, develop and train an alternate sales channel covering 4 states
Worked with Web based telephony, storage applications, web CRM applications and web based email applications
4 years running National Sales person of the year
Consistent Presidents Club award winner
Over 130% of goal for 4 straight years (avg. 8 million dollars per year)
2000-2005: Point2Point, LLC Elkhart, IN
Vice President
Built company from ground up to profitability in 13 months
Developed teams for sales, product development, marketing and customer service
Delivered consulting solutions, cost, web application and Internet bandwidth applications (fiber optic)
Developed sales from start up to $3,000,000 annually
Education
1978-1982: Ball State University Muncie, IN
Bachelor’s Degree Political Science
Professional and Community Memberships
Clay Junior Baseball and Softball Association President
Clay High School Booster Club President
Stone Lake Conservation Club Vice President
Stone Lake Conservation Club President
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