Service Representative Customer
Resume:
VERSIE WILLIS
**** ********** *** ******, ** **126 469-***-**** ************@*****.***
PROFESSIONAL PROFILE
Well-rounded professional backed by cross-functional insurance, management, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
High Academic Honors Recognition / Dean's List / Honor Roll.
Recognized for skill and competency by receiving promotions to positions of increasing responsibility.
Customer service skills necessary to communicate effectively with patients and healthcare providers.
Effective problem solver, able to assess situations and identify solutions.
Communication Platforms – MS Teams.
Microsoft Office Applications – Word, Excel, Outlook, Access, and PowerPoint Type 30 WPM.
KEY QUALIFICATIONS
Medical Practice Management Systems Medicare / Medicaid Government Payers Third Party Payers
Introduction to CPT & ICD-10 Coding Medical Billing
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2022
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Stay at Home Parent – Forney, TX 10/2020 – Present
Homemaker / Full Time Student
Ensure household duties are completed in a timely manner and manage household budget.
Coordinate medical care, meals, and social activities.
Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.
Navigate new online school technology, utilize available resources, and set realistic expectations.
GenPact – Richardson, TX 06/2019 – 10/2020
Remote Manager (12/2019 – 10/2020)
Supervised 20 – 25 team members and support team in achieving business objectives.
Hired, trained, and terminated employees, managed employee hours, and submitted payroll.
Built relationships and stayed attentive to employees by motivating them to succeed and improve.
Addressed issues in a professional manner and resolved staff and customer service problems.
Customer Service Representative (06/2019 – 12/2019)
Served as direct contact, answered inbound calls, and responded to customer inquiries.
Entered customer account data and communicated in a clear and concise manner.
Identified customer needs, provided resolutions to problems, and followed established procedures.
Documented activity in customer accounts in an accurate manner and ensured confidentiality.
American Income Life Insurance Company (AIL) – Irving, TX 01/2016 – 01/2019
Sales Manager / Licensed Insurance Agent
Interacted effectively via inbound and outbound calls to sell and upsell insurance policies.
Communicated effectively to gather information, answer questions, identify need for coverage, and issue quotes.
Built relationships and trust with diverse customer base by providing efficient and responsive customer service.
Researched and analyzed policies and worked collaboratively with underwriter to ensure correct policy write up.
Entered data and kept accurate account information.
ExtendHealth Health Insurance Agency – Richardson, TX 09/2013 – 12/2015
Team Lead / Trainer (03/2014 – 12/2015)
Ensured quality control in the customer service center to make certain clients were assisted in a prompt, courteous, and professional manner.
Provided quality control through daily quality assurance monitoring and coaching.
Conducted training for new employees, as well as ongoing training of existing employees.
Customer Service Representative (09/2013 – 03/2014)
Interacted with customers via inbound calls to answer inquiries and to provide assistance.
Delivered insurance information to callers, entered customer data, documented call activities, payed close attention to detail, and upheld HIPAA guidelines to assure privacy of sensitive and confidential information.
Communicated in a clear and concise manner and worked effectively as a team member.
ADDITIONAL EXPERIENCE
Work history includes 2+ years of customer service experience as an Emergency Roadside Service Representative at AAA.
Handled inbound and outbound calls, updated account information, and contacted emergency personnel.
Contact this candidate