Customer Service Representative
Resume:
Mary Mason
Life enrichment coordinator
Detroit, MI 48201
*********@*****.***
I received a promotion last year in May from housekeeping supervisor to life Enrichment coordinator I plan all the events for the seniors at The James in Ferndale Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead bus driver/ Housekeeper supervisor/Life enrichment Director/coordinator The James independent senior living - Ferndale, MI April 2021 to Present
I take the seniors to the destinations to all their appointments all their outings and all their shoppings and then I run the housekeeping department I make sure the building and the Apartments nice and clean if any fixing I contact Maintenance
Customer Service Representative/Call Center
Robert Half/Michigan Unemployment agency - Detroit, MI October 2020 to April 2021
I take inbound calls and I make outbound calls, I assist them in the unemployment payment and I helped him fill out the claim for unemployment. I set up appointment, I do data entry, Attend meetings, Supervisor/customer service representative
Magna International - Highland Park, MI
April 2020 to March 2021
I was a third-party contract the company name was static as I had a cleaning crew I supervised him to clean up magna seating Highland Park I also work with the management there they gave them 100% customer service
Lead Driver
Charoit transportation - Dearborn, MI
October 2014 to September 2018
Overseas a staff of 22 employees. I make sure that our team players was in uniform make sure the cars was inspected before they ride out I took the vehicles to the car wash when needed the oil change when need it, In the winter I jumpstart all the vehicles that was sitting to keep the vehicles running I open and closed
Building Captain/day Porter
Bedrock management LLC, Downtown Detroit - Detroit, MI November 2010 to October 2014
I cleaned the Compuware building,
The lobby restroom I also did the lobby I made sure the windows wipe took all the fingerprints off I made sure the rugs was nice and clean in the winter we changed out rugs I also had four floors that I went when I did the kitchen the bathrooms and I also stocked the products I was promoted to build and Captain then I supervise 15 employees it was my responsibility to lead him as a team to perform all duties Front Desk Agent at Western Hotel
Marriott - Detroit, MI
April 2006 to November 2010
Downtown Detroit
Maintaining great customer service catering to their needs I will check the guest in and out of hotel I had a great impact on my coworkers because of my excellent team player and leadership I helped out in every area that I was allowed The most important to me was listening to the guest needs Limousine Driver
Lavdas Limousine company - Warren, MI
March 2004 to April 2010
I worked inside the MGM Grand casino Detroit, As instructed I picked up the guests from the airport to the hotel and casino I took the guest to local events as instructed I drove the president the vice president and executive and their employees as instructed I kept up keeping of the limousine vehicle I clean the car out after each client I took the car to the carwash Got the oil changes on the car as well Education
High school Diploma
Cody High school
September 1978 to June 1981
Skills
• Computer and Software Experience
• 20 years of customer service
• Telemarketer
• Porter Experience
• Commercial Cleaning
• Customer service
• OSHA
• Manufacturing
• Information security
• Cybersecurity
• Active Directory
• Computer Networking
• Network Firewalls
• Bus Driving
• Microsoft Windows
• Help Desk
Certifications and Licenses
Chauffeur's Permit
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