Data Entry Customer Service
Resume:
Candace Jenkins
Forensic Processing Technician
Kansas City, MO 64127
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Service Coordinator/Dispatcher
Ameripure - Kansas City, MO
January 2018 to Present
Dispatch. Setting appointments with customers and finding out needed information to determine
service needed. Taking payment by phone. Updating information and filing. Use of PC,phone,fax and
copy machine. Opening and closing iffice alone on weekends.
Customer Champ 2
JC Penny Logistics - Lenexa, KS
May 2016 to Present
placing orders, Chat( Live Engage) update accounts, custom troubleshooting,returns and refunds,
inbound overflow
Forensic Processing Technician
Quest Diagnostics - Lenexa, KS
April 2015 to November 2015
specimen prep for testing, opening and sorting specimens, data entry, use of centrifuge, daily logs and
storage lists.
Quality Assurance technician
EC Manufacturing - Shawnee, KS
December 2014 to March 2015
Testing /assembly products, data entry
Customer Service Rep/loans
Centrinex - Lenexa, KS
September 2014 to November 2014
Call center, process loans, use of phone and computer skills. Update accounts
Picker/Packer
Thermo Fisher Scientific
January 2014 to February 2014
Paying attention to detail. Picking and packaging. Pulling defective orders
Securtiy Officer
Securitas Security
March 2009 to October 2013
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard
against theft and maintain security of premises.
• Write reports of daily activities and irregularities such as equipment or property damage, theft,
presence of unauthorized persons, or unusual
occurrences.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized
persons.
• Answer alarms and investigate disturbances.
• Circulate among visitors, patrons, or employees to preserve order and protect property.
• Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security
of doors, windows, and gates.
• Escort or drive motor vehicle to transport individuals to specified locations or to provide personal
protection.
• Answer telephone calls to take messages, answer questions, and provide information during non-
business hours or when switchboard is closed.
• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using
force when necessary.
• Inspect and adjust security systems, equipment, or machinery to ensure operational use and to
detect evidence of tampering.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard
against theft and maintain security of premises.
• Write reports of daily activities and irregularities such as equipment or property damage, theft,
presence of unauthorized persons, or unusual
occurrences.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized
persons.
• Circulate among visitors, patrons, or employees to preserve order and protect property.
• Escort or drive motor vehicle to transport individuals to specified locations or to provide personal
protection.
Head Cashier
JC Penneys Outlet
November 2006 to May 2009
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash
registers, or optical price scanners.
• Greet customers entering establishments.
• Answer customers' questions, and provide information on procedures or policies.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as
mopping floors and emptying trash cans.
• Request information or assistance using paging systems.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that
there is adequate change.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed
appropriately.
• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and
carrying out customers' items.
• Sort, count, and wrap currency and coins.
• Supervise others and provide on-the-job training.
• Compile and maintain non-monetary reports and records.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Assist customers by providing information and resolving their complaints.
Server/cashier
Smokehouse BBQ, Shawnee
March 2002 to May 2005
• Check with customers to ensure that they are enjoying their meals and take action to correct any
problems.
• Collect payments from customers.
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for
transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs and sales taxes.
• Take orders from patrons for food or beverages.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption
of alcoholic beverages.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Clean tables or counters after patrons have finished dining.
• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large
parties.
• Inform customers of daily specials.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting,
seating, and thanking guests.
• Escort customers to their tables.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Dispatcher
ADT Security Services
March 2004 to September 2004
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations,
according to customer requests,
specifications, or needs, using radios or telephones.
• Confer with customers or supervising personnel to address questions, problems, or requests for
service or equipment.
• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Record and maintain files or records of customer requests, work or services performed, charges,
expenses, inventory, or other dispatch
information.
• Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather
conditions, or other hazards.
• Arrange for necessary repairs to restore service and schedules.
• Oversee all communications within specifically assigned territories.
• Ensure timely and efficient movement of trains, according to train orders and schedules.
• Confer with customers or supervising personnel to address questions, problems, or requests for
service or equipment.
Education
Communications
Ashford University
November 2015
Medical Assisting
Brown Mackie College - Lenexa, KS
January 2012
Donnelly College
August 2002
High School Diploma
Muncie Christian School
May 1999
Skills
BILLING, CPR, CPR CERTIFIED, MEDICAL INVOICING, MEDICAL TERMINOLOGY
Groups
PHI THETA KAPPA
September 2001 to Present
Additional Information
: 4 months of Clinicals
CPR certified
Medisoft
fluent i n American Sign language
Excellent Microsoft and PowerPoint skills.
medical terminology knowledge
Contact this candidate