Customer Service Executive Coordinator

*

RIA LOPEZ

1-868-***-****/ *** **** ******************@*****.***

PERSONAL OBJECTIVE

To serve others

SKILLS

Visionary and Compassionate Leadership abilities

Experienced in accessing donor and grant funding

Out of the box thinking, Corporate Social Responsibility Professional

Dynamic Marketing, P.R. and Communications practitioner

High Quality Customer Service Experience Delivery and Management

Excellent at Training and Development and Coaching

Finessed Presentation Skills

Extremely Organized

Proven ability in Operations and Business Administration Management

Demonstrated abilities in budgeting

Strong HR Generalist expertise

WORK EXPERIENCE

Moms/Mums in Business International – June 2021 – Present Head of Business for Trinidad and Tobago

Moms/Mums in Business International Network (MIBI Network) an inclusive global networking community of mums with businesses, founded in the U.K. We are located throughout the UK, USA, Canada, the Caribbean, Italy, Australia, Romania and Spain. As the Head for Moms in Business Int. T and T I support the growth and development of female owned businesses and female entrepreneurs in Trinidad and Tobago by:

Having (online) training and development activities.

Ensuring the attendance of an SME/expert guest speaker for every online event.

Providing networking opportunities for members.

Engaging in coaching exercises with our female business owners for growth and success of their businesses.

Participating in media interviews, promoting the organization and its business.

Using social media to market and promote the business and events.

Accessing funding for events.

Hopefull Handbags Charity Trinidad and Tobago – Sept. 2020 – Present Secretary to the Board

A registered Non-Profit organization that supports the survivors of domestic violence and abuse. – (An affiliate non-profit with Hopefull Handbags Inc. based in the USA)

Advised and provided strategic direction.

Prepared marketing plans, campaigns, proposals and pitch documents.

Organized the road show for our “Period Awareness Project” for young women in secondary schools in March 2021.

2

Developed frameworks and structures to facilitate and guide administrative objectives.

Prepared project plans, implementation plans and schedules for funding opportunities.

Wrote Grant and funding proposals.

Planned, coordinated and directed the workflow from an administrative and operations perspective.

Be a visible spokesperson for the organization.

Developed networks with key agencies and other stakeholders.

Organized stakeholder engagement strategies.

Organized monthly reporting meetings with the executive team.

Organized and disseminated monthly reports to the BOD and executive team. Trinidad and Tobago Hospitality and Tourism Institute – Oct. 2019 – March 2020 Lecturer – Human Resources Management for the Hospitality Industry Grey Matter T and T Limited

Training and Development Consultant and Business Coach– October 2015 – Present

Provider of business training and consulting services in the areas of Non-Technical Skills (NTS) / Soft Skills such as: Leadership, Customer Service, Team Building, Communications, Relationship Management, Planning and Organizing and Presentation Skills.

Advanced Solutions Technical Institute (ASTI) Jan. 2013 – Sept. 2015 Chairman / Head of the HR Committee

Led the Board of Directors in strategic planning, decision making, risk management and setting organizational goals and objectives with specific emphasis on implementing and ensuring high quality HR Management.

As Head of the HR Committee, instrumental in writing the HR policy document.

Acted as the chief recruiter and interviewer for all levels of hires.

Lead and continually develop the provision of relevant academic administration services, ensuring their ongoing effectiveness, efficiency and delivery

Led the Corporate Communications process by ensuring consistent brand presentation and messaging, specifically by hosting the product and media launch in 2014.

Supported the ACTT and GATE registration (first time) process for the organization. Institute of Training and Development (INTAD) Jan 2012 – Dec 2012 Lecturer - Business Administration

CNMG (now TTT) – ‘Nic & Company’ June 2011- Aug 2011

Writer, Creator and Presenter of segment on television entitled “Financial Fitness”. Nigel G. Salina and Associates (NGSA) Aug 2008 – May 2011 (Insurance Agency associated with CL Financial) Operations Manager and Executive Coordinator 3

Organized and coordinated meetings via conference calls and face to face meetings with global partners from Luxembourg, Curacao, United States and the Caribbean for company’s directors.

Led and organized training sessions to train staff in Anti-Money Laundering Compliance practices.

Compiled monthly activity reports for use by company’s directors.

Chaired weekly management meetings.

RBTT / RBC Bank Limited’s Change Management Project RECAST Jan 2007 – Aug 2008 - Training Officer

RBTT’s Apprenticeship Programme Sept. 2005 – Dec.2006 Programme Facilitator, Coordinator and Trainer

RBTT/ RBC Bank Limited Apr 2002 – Aug 2005

Senior Customer Relations Representative

RBTT/ RBC Bank Limited Jun 2001 – Mar 2002 - Senior Customer Support Officer RBTT / RBC Bank Limited Apr 2001– May 2001 - Senior CSR Cash RBTT / RBC Bank Limited Mar 2000 – Apr 2001 - Graduate Trainee EDUCATION

YMCA Trinidad and Tobago – June 2022

Certificate in Effective Leadership (Merit)

YMCA Trinidad and Tobago – November 2021

Certification in Writing Effective Grant Proposals (Merit)

Atlantic International University (AIU), Honolulu, Hawaii (Online Campus) May 2020 – Present

Doctorate in Business Administration (DBA)

The University of the West Indies, Trinidad and Tobago - January 2008 – June 2012 Master’s Degree in Marketing

The Oral Communication Institute, Trinidad and Tobago - May – June 2007 Certificate in Oral Communications

Institute of Banking and Finance of Trinidad and Tobago – 2005 – 2006 Certificate in Banking

The University of New Brunswick, Canada –1998 – 2000 Bachelor’s Degree in Business Administration with emphasis in H.R.– (2 nd

Class

Hons.)

ROYTEC – 1996-1998 – Associates Degree in Management

Contact this candidate