Assistant Entry Care Representative

DIEDRE L. JOHNSON

*** ****** ******, ********* ** 14619 Tel: 585-***-**** Email: *******.*******@*****.***

CAREER PROFILE

Quality-oriented and highly analytical professional with outstanding procedural and healthcare skills combined with excellent medical qualifications; pursuing career advancement opportunities offering stability and growth with a dynamic healthcare provider.

Professional Skills:

Phlebotomy Technician License, 2011 #20-1534Y11

Medication Certification (Distribution), 2018

PROFESSIONAL EXPERIENCE

Benhaven – North Haven, CT 2019 – Present

Teacher Assistant Entry Level II

•Facilitated team company processes by working in collaboration with team members to ensure that daily tasks are completed, that good working relationships among team members and with management are maintained, and that team priorities and goals, needs, and achievements are coordinated with management.

•Utilized exceptional care pertaining to delicate special needs patients while in the group home as well as inpatient hospital stays. Followed very specific care plans personalized for each individual assigned in my care.

•Serve as work leader, assuring the work assignments of team members in the residency home are carried out. Distributes and balances workload and tasks among team members. Assures the timely accomplishment of work assigned to the team. Assures each team member has an integral role in developing and carrying out patient care based on specific assignments.

•Med-Certified to distribute physician prescribed medications (including controlled substances) to the patients throughout the residency home.

•Practiced food safety while providing food services which included cooking, preparing and clean up after meals were served to the patients.

•Communicate with patients to help them develop a sense of self and self esteem improvement. Encourage daily activities and personal hygiene with each patient.

Larc - Torrington, CT 2017 - 2019

Residential Instructor

Day Program Assistant

•Facilitates team or unit processes by working in collaboration with team members to ensure that tasks are completed, that good working relationships among team members and with management are maintained, and that team priorities and goals, needs, and achievements are coordinated with management.

•Served as a classroom instructor and delegated assignments to employees to help assist patients with programs in the classroom.

•Transporting patients to their part-time jobs outside of the residency home and day program.

•organized community events for the patients to participate in for social and mental health and sense of community.

•Practiced food safety while providing food services which included cooking, preparing and clean up after meals were served to the patients.

Xfinity Comcast - Danbury, CT 2017 - 2017

Customer Care Representative

•Account deescalation for customer we were dissatisfied with their services.

•Payment and payments arrangements .

•Account documentation for detailed situations pertaining to customer accounts.

•Inbound and outbound calls.

Access Health - Bristol, CT 2016 - 2017

Customer Care Representative

•High volume inbound and outbound call center.

•Enrolling clients for health insurance during open enrollment season.

•Thorough account documentation with accuracy for new applicants.

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