Front Desk Referral Specialist

ALECIA M. WILSON

Washington, DC 202-***-**** (Home) 202-***-**** (Cell)

Qualifications

●Expert in Guiding, Directing, and Motivating Subordinates

●Microsoft Office Suite

●Over 20 years of Customer Service

●Microsoft Outlook

●Accounting and Bookkeeping

●Accounts Receivable and Accounts Payable

● Auditing and Payroll Processing

●Outstanding Interpersonal and Customer Service

●Skilled in Making Decisions and Solving Problem

●Budget and Revenue Management

●Business intelligence and data analysis software

Database user interface and query software

Professional Experience

Department of Employment Services Washington, DC

Front Desk Staff Support Assistant/Intake Case Manager 8/2016 - 8/2022

●Established a professional and supportive environment for clients entering/exiting DSI Job Readiness Training

●Interpreted and explained information such as eligibility requirements, application details, policy/procedures, and applicants' expectations

●Interviewed and accessed potential participants certify their eligibility for continuing benefits

●Entered participant demographics, assessments, employment history, consent forms, tax information, etc.

●Coached, Monitored, Processed disciplinary procedures and managed 35 - 40 participants’ progress

●Kept records of assigned cases, and prepared required reports

●Managed Division of State Initiatives Participant Orientations and Scheduled Clients for Intake appointments

●Identified community resources and supportive services to support clients facing multiple barriers

●Assessed clients for barriers to employment such as, Mental Health, Homelessness, Substance Addiction, etc.

●Assisted the Unemployment Insurance Claims Divisions with processing Unemployment Claims

●Answered applicants' questions about benefits of the Work Readiness Program and claim procedures

●Compiled, recorded, and evaluated client, program and financial data to verify the success rate, accuracy of the program and progress of the participants; to determine eligibility status to meet grant qualifications

Hireone Staffing and Jeffrey Scott Concierge Alexandria, VA

Shift Manager/ Lead Concierge/Leasing Consultant Assistant (Part-Time) 9/2017 – Present

●Manage staff time and attendance at assigned properties

●Retrieve request for staff from Property/Building Manager

●Assign staff to worksite/fill shift entering data in the system

●Direct and coordinate activities of concerns with the Property Manager

●Train, Monitor and Assist concierge with providing resident services such as key tracking; packages (delivery drop off/pick up); dry cleaning; travel; acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand

●Conduct luxury apartment tours and professionally present selling features and benefits of properties to close the sale; followed up (by phone and email) with all prospects to schedule appointment to visits and tour properties

●Collect deposits, rent and issue receipts as necessary

●Project a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced

●Assist Real Estate brokers with offering prospective residents information regarding the community

Medstar Georgetown University Hospital Washington, DC

Precertification Associate/Referral Specialist 12/2014 - 9/ 2016

●Coordinated and processed all functions and activities related to Patient Precertification/Authorization

●Electronically processed and researched Precertification Item request; retrieved authorization and maintained accurate records in approved electronic system

●Trained Front Desk staff; monitored and maintained complete accuracy of Front Desk Patient Registration

●Verified patient insurance benefits, eligibility, copayments, etc.

●Generated request and process patient referrals for treatment and surgery

Unity Health Care, Inc. Wash, DC Washington, DC

Patient Service Specialist/Care Management Support 07 2009 – 12/2014

●Greeted patients and assisted them with the check in process and registration

●Answered and directed phone calls to the appropriate department; checked voicemail and email system daily

●Provided support to a Clinical Care Team of Nurses and Physicians

●Entered and managed patient related and patient flow data

●Assisted Care Manager, Nurse Manager, Health Center Director and Medical Director in analyzing trends and patient management

Education/ Certification

University of the District of Columbia, Washington, DC, Accounting/Business Management

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