Program Manager

Objective

To seek and grow in a position that will allow me to present various skills, work ethic, knowledge, and technical experience and to be challenged fully to express my advance hands-on learning ability so that a progressive organization will benefit. My goal is to make an immense impact within an organization.

Summary of Qualifications

Over 19 years of experience in innumerable positions. Qualifications includes Cyber Security Operations, Computer Programming, Communication Systems, problem solving, budgeting, management, Project Planning, Project Coordinator, Project Management, Quality Control, leadership, building and maintaining internal and external relationships with customers as well as fellow employees. I have proven to be a capable leader with the ability to motivate and manage diverse groups.

Professional Experience

May 2021 – Present Anthem Health Care Suffolk, Virginia/Remote

IT Program Manager

Manage Integration Team of Project Managers to Integrate/Onboard subsidiaries on Anthem's network.

Revamped the SSGO Integration/Onboarding process for subsidiaries to be fully onboarded into the Anthem’s environment.

Continuously bringing my strategic thinking and creative problem solving to work and coordinate with various teams to create and streamline new processes.

Created a Master Project Plan to drive scope definition, develop schedules, manage budgets and drive mitigation strategies of identified risks.

Act as subject matter expert for our MS Project’s Master Project Plan (Phases 1-4) along with initiatives, deliverables and milestones.

Developing a new process to revamp Phases 1-4 of the Master Project Plan.

Work with managers and internal customers to establish, provide and agree on clear goals, objectives and performance delivery outcomes and timelines.

Key stakeholder in implementing the Onboarding Specialist Team’s integration percentage view in the PwC Dashboard.

Work alongside co-workers to update PwC’s Subsidiary Project Plan Ingestion Worksheet weekly.

Responsible for acquiring and creating the DocuSign process for Technical, Tool Service and SVP owners to verify and sign off on tool deployment.

Team Building; Train, mentor and lead several members of my team to make sure they are working to their full potential.

Meet weekly with team and Team Leads to obtain and provide subsidiary updates.

Responsible for vetting candidates, interviewing, hiring and onboarding Project Managers as well as Coordinators to join our team.

Involved with improving Anthem’s new Subsidiary Integration Email Phishing process.

April 2018 – Present U.S. Air Force Reserves Hampton, Virginia

Cyber Security Operations Specialist/Supervisor

Key to 6-member Network Operation team ISO 450 Internal and 1.4K external users of over $9.5M C4ISR network resources.

Manage and monitor IT project milestones ensuring full spectrum adherence to IT security directives.

Supervise 4 members of our Network Operations Team.

Performed PC imaging for over 50 users.

Deployed and installed desktops for new and existing user workstations.

Manage software and security patch installs.

Supervise the maintenance of over 110 personnel LAN email accounts.

Manage trouble ticket resolutions via Remedy.

Set up and support VTC suites worth over $100K.

November 2018 – April 2020 Microsoft (Contract) Suffolk, Virginia/Remote

Sr. Tech Project & Program Manager

Manage projects of at least $5-7 M in size or equal complexity.

Responsible for applying project management knowledge, skills, tools and techniques to project processes and deliverables.

Manage all aspects of Change Item Requests including initiating, planning, executing and closing phase in FastTrack Portal -Visual Studio.

Responsible for vetting, triage and approving Change Item requests in Visual Studio.

Mentor other project managers around project management methodology.

Meet with System Analysts, Software Designers and Programmers to determine best methods to achieve project objectives.

Assist with the development of training and training plans.

Develop project approval matrix and define critical success factors.

Coordinate requirements, schedule implementation and post-implementation plans, and define quality gates for each project methodology phase.

Act as subject matter expert for project and program management related tools and processes.

January 2018 – June 2018 Anthem (Contract) Norfolk, Virginia

Sr. Project Manager

Responsible for managing small to medium projects that were business and technical in nature.

Integrated dental, vision and transportation products and processes for National Ancillary Providers, National Vendor Accounts and National Provider Communications.

Also, responsible for making and meeting requirements of rebranding organizations.

Conducted daily meeting with project owners and key stakeholders to discuss processes, milestones, major accomplishments, future plans, challenges and risks.

Worked in MPP to create, update and maintain project plan’s timeline and to project go-live date.

Revamped the Provider Services Organization (PSO) SharePoint site by re-creating and updating standard policy and procedural documentation.

Created and implemented “How to” instructions for site project.

Created and updated project websites.

Responsible for project collaterals and deliverables in order to meet goals and deadlines.

Ran weekly and monthly reports to represent projects status, milestones and risks.

August 2016 – October 2017 American International Group (AIG) Charlotte, North Carolina

Sr. IT Project Manager

Aligned business unit needs with Digital Cloud Solutions (DCS) and executed client-led fulfillment through the DCS platform

Responsible for leading the process of integrating and onboarding Application Teams/Business Owners to Single Sign-On (SSO).

Responsible for creating the Master Release Plans for integration.

Conducted and led daily meetings with teams and external customers to ensure integration process run as smooth as possible.

Revamped the entire Project Management Playbook process using gap analysis.

Led a small team in launching a Public Wiki Site for DSU Integration and partnered teams to be able to communicate and collaborated information with global external customers.

Instituted new ideas to improve our rinse and repeat processes.

Demonstrated an expansion of subject matter knowledge of AIG’s business to reconstruct widely used documents in SharePoint for consistency.

Drove accountability across all internal and external teams to successfully deliver our succession of work.

Kept constant focus on business initiatives while assisting the business in achieving goals.

Managed and reduced Digital operational expenses via vendor, infrastructure, travel, team building, etc.

Encouraged employees through group or individual discussions when they encountered potential issues.

April 2016 – June 2016 BOA/TEK Systems (Contract) Charlotte, North Carolina

IT Project Manager

Migrated approximately 500 users from physical devices to virtual desktops.

Worked with vendor management to obtain HIPs policy requirements.

Worked with SharePoint sites, Visio, and OneNote.

Worked with HIPs engineering team to validate policy requirements.

Tested Virtual Desktops.

Assisted with the creation of new policies.

Tested new policies

January 2015 – February 2016 Microsoft (Contract) Charlotte, North Carolina

IT Project Manager/Migration Manager

Managed and assisted a team of over 80 engineers to successfully onboard clients to Microsoft Office 365, Exchange Online, SharePoint Online, Skype for Business, Yammer, EMS, Microsoft Intune, AzRMS, and AADP.

Own and manage all aspects of project life cycle from Initiation Phase to Closure.

Acted as a mediator between clients and engineers.

Managed project timelines, schedules, deadlines, and issue resolution in a complex environment with competing priorities.

Understood and managed all changes in project scope.

Tracked different onboarding phases for clients and provided progress reports.

Conducted weekly status meetings with clients, business partners, and engineers.

Communicated verbally and in writing to clients, partners, and engineers across the organization at all levels.

Demonstrated consultative skills with the ability to build relationships with client and client organizations.

Participated in experiences and best practices meetings.

Recommend improvements to project management policies and procedures where needed.

September 2014 – December 2015 LPL Financial (Contract) Charlotte, North Carolina

Team Lead Migration Engineer/Project Manager

Managed a team of 9 technicians and acted as Subject Matter Expert and point of escalation for any conflicts or crisis that arises.

Trained new members of the Messaging Migration Team steps, process, and procedures of Data Migration.

Created step-by-step Email Migration Guides.

Assigned 10–25 migrations to team daily.

Assigned SM9 email tickets (Post migration issues) to migration team daily.

Assisted team with accepted domains in ProofPoint due to non-access.

Conducted weekly team meetings to discuss issues and concerns.

Supervised, mentored, and assisted entire team with issues.

Assisted Project Manager with achieving operational objectives and goals for the Messaging Migration Team.

Business Analyst job specific duties (Managed the scope of project).

Initiated and led project planning activities such as scope definition and management.

Created and documented training material for new comers.

Updated existing workstations with Office 365 Email Archiving/Data Migration.

Provisioned accounts by importing Customer Data Elements into provisioning tool.

Assisted in account creation/deletion, setting up accepted domains, and Address Book Policy enforcement in Exchange Admin Center.

Created connectors using Migration Wizard to migrate user’s legacy email.

Assisted with user creation and deletion of user LDAP accounts in Unix-based E-mail gateway (ProofPoint).

Assisted in the enforcement of Active Directory Group Policy by ensuring that users were in the correct OU and were enabled.

Responsible for unlocking, resetting, and inactivating user’s account in AD.

May 2014 – September 2014 Allscripts (Contract) Raleigh, North Carolina

Tech Support Consultant II

Provided high-level technical support to clients (doctors and nurses) via telephone, remote access, and Internet.

Worked cases through SalesForce ticketing system.

Created/reset/disabled user name and passwords in Administration Module in Allscripts Professional EHR,

Pro-Suite Hosted Management Console – Remote App, and Desktop Connection (Cloud based environment).

Granted/removed caregiver access in Clinical Module applications.

Remote accessed into client PCs to resolve issues in Professional Suite Application Hosting Dashboard.

Ran scripts in SQL Server Management Studio. Made changes in SQL full text filter.

Monitored, troubleshoot, and resolved application errors and system failures.

Trained caregivers on how to launch, access, and use Clinical Modules; Reporting Module, Output Manager, Input Manager, and Administration Module in EHR.

Documented problems and solutions to train lower-level support on how to properly address customer or product problems.

February 2014 –May 2014 TWC/Insight (Contract) Charlotte, North Carolina

Desktop Technician

Assisted in supporting and migrating users to a Windows 7 environment.

Performed imaging of laptops and desktops for over 700 users.

Deployed and installed desktops and laptops for new and existing user workstations.

Transferred user .pst files, Desktop, Favorites, and Signatures folder to new computer.

Remotely installed software to user’s PC (Microsoft Office 2010/2013, Oracle, SnagIt 8, ReadSoft, OnBase, Nitro PDF 8, FTP Voyager, Filezilla, and PGP) in Active Directory.

Responsible for troubleshooting existing hardware and software issues during and after migration.

Provided hardware support on all desktops and laptops installed.

Set up VIP Access for users and granted Admin rights.

Trained new hires in migration process.

March 2013 – February 2014 ASI System Integration (Contract) Charlotte, North Carolina

Deployment Technician Lead

Supervised and trained employees in the assembling and deployment of Duke Energy Nuclear Power plant work stations and laptops.

Initiated and led project planning activities such as scope definition and management.

Conducted daily team meetings.

Reported project status daily.

Resolved and documented all issues.

Installed over 3,000 units per site weekly.

Wiped, replaced, and installed new PC’s daily.

Completed quality assurance worksheets and completed daily reports.

Interacted with users to ensure connectivity completion.

Answered user questions along with step-by-step instructions.

Followed up with all users to ensure customer satisfaction.

Ensured safety and quality of all personnel during each deployment.

March 2008 – July 2013 U.S. Navy Stuttgart, Germany

Supervisor/Project Manager Norfolk, Virginia

Bethesda, Maryland

Supervised and trained civilian and Armed Force Service employees.

Established work methods, accepted cooking practices, and sanitary requirements for quality, flavor, and appearance.

Ensured daily maintenance of the kitchen and work areas.

Conducted employee counseling.

Processed and submitted weekly timesheets.

Authorized and approved leave request.

Responsible for billing members and processing payments monthly.

Acted as Work Group Administrator for the Commander’s Mess.

Assisted in the project scope for the building a new Commander’s Mess.

Assigned responsibilities to plan, track, and estimate projects.

Managed the project’s life cycle as well as scope and cost.

Assisted in providing solutions for all system issues and system projects.

Implemented new security access procedures and ideas.

A key component in developing the paperless Database System for the Commander’s Mess.

Worked and performed multiple projects until its completion.

January 2005 – March 2008 U.S. Navy Stuttgart, Germany

Deployment Technician/Business Analyst Naples, Italy

Camp Lejuene, NC

Executed and codified processes for requesting C4I resources, conferences and VTC/Video Telecommunications coordination, supplies and technical support for 45 staff members.

Responsible for accounting and disbursement of the Operations Division supply account totaling $10,000.

Facilitated initial contact and other critical sponsorship functions for new USAFRICOM Joint service members and their families.

Coordinated audio-visual displays and VTC connectivity for key USAFRICOM four-star level, Flag, and General Officer briefings which included over 100 participants.

Responsible for effectively training individuals to perform daily duties and utilize VTC.

Supplied appropriate resources to successfully migrate users to stay within the scope of the project.

Produced key floor layouts and space allocation plans of all the Operations Center building and rooms; mapping present and future requirements for furniture, equipment, and personnel.

Deployed over 1000 monitors, KVM switch boxes with cables and power cords. Connected monitors with user’s workstations in preparation of staff migration to ONENET.

Created a Cost-Matrix template for JTF deployments. While developing this comprehensive project plan, I involved compiling command survey information to identify hardware, software and bandwidth requirements for potential exercises.

The JTF cost matrix will serve as an innovative tool to create cost estimate capability for future JTF deployments and will serve as the first attempt to quantify operational requirements to OPN for Global mission requirements.

Peer-to-Peer migrations of user data while ensuring time sensitive installations of the Navy Marine Corps Internet.

Refreshed legacy workstations with new workstations. Reset new and current user account passwords.

Installed printers and other essential hardware. Installed Microsoft Outlook products.

Provided quality assurance and IT support to users on the NMCI Network.

Education

August 1999 – December 2005 Central Piedmont Community College Charlotte, North Carolina

Associates Degree in Computer Programming

March 2017 – June 2023

CompTIA Security+ Certification

October 2020 – Present

Currently working on obtaining Scrum Master Certification

Security Clearance

Top Secret (SCI)

Interests

Physical training, poetry, and computers are of very high interest.

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