Customer Service District Manager

Kelly A. Mitchell 314-***-****

Career Objective:

Energetic, driven, self-motivated professional leader with a heavy focus in management, leveraging years of leadership experience to establish a position that will offer the opportunity for professional and personal growth.

Work Experiences:

Extended Stay America Hotel San Jose, California

General Manager 10/17 to 10/22

Responsibilities include overseeing all sales; ensuring collection goals are met; interviewing, hiring, and training associates; planning, analyzing business data; assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

Bestway Rental Little Rock Arkansas

Store Manager 1/15 to 9/17

Sales: Set daily and weekly goals related to the store's sales activities, oversee and direct coworkers' sales activities, approval rental agreements, monitor planned results for sales as measured by revenue and growth

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that require manager interventions, approve customer commitments and provide leadership and training to ensure all coworkers comply with established procedures and practices for collections

Leadership: Monitor and achieve planned results for profits for the store by effectively managing and directing store resources, ensure compliance with company policies, protect company assets through expense management, overseeing and controlling inventory, product ordering and pricing, cash handling, store security and resolve problems and complaints quickly

Coworker Management: Oversee and provide effective training & development for all coworkers, schedule and organize daily activities and goals, staff, recruit and hire for assigned store, maximize retention of coworkers and reduce turnover and manage direct coworkers and train for exceptional customer service

TitleMax Saint Louis, Missouri

General Manager 6/13 to 12/14

Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging each customer, maintaining outstanding standards, solid product knowledge and all other components of customer service. Maximize profitability through the creation and maintenance of good pawn and title loans. Oversee and manage the cash advance business and maintain collections to standard. Aggressively seek out merchandise purchases, including gold, to improve margin and profitability. Analyze and measure business trends – develop and implement plans to maximize sales and meet or exceed goals and objectives. Control debt and expenses through proper cash management and adherence to all corporate policies. Ensure proper merchandise stock levels through making solid and purposeful loans. Ensure compliance on all policies and procedures through regular store management, staff meetings and store walk-throughs. Source, recruit and recommend to District Manager solid employee candidates. Train and develop store staff on all aspects of the business. Maintain a working environment free of harassment and other inappropriate behavior. Work with and maintain effective communication with the corporate support staff. Any other responsibilities assigned by the District Manager.

America’s Car-Mart Tupelo, Mississippi

General Manager 1/10 to 6/13

Responsible for overseeing and managing the store's day to day operations and performance. Directs and coordinates activities of the lot to obtain optimum efficiency and economy of operations, maximize profits, and decrease delinquencies by performing the following duties personally or through subordinate supervisors. Ensures Company standards and/or expectations for sales, collections, costs containment, and profitability are met. Maintains the quality of the lot facilities and all products offered for sale to our customers. Analyzes budget to identify areas in which expenses can be cut, and allocates operating budget. Positively respond to customer's complaints or inquiries. Other duties may be assigned by Regional Manager.

Education:

Bachelor of Science in Business, South University, Georgia 2007

References:

Available upon request

Contact this candidate