Human Resources Telemarketing

Sandra Brown, SHRM-CP

434-***-**** Tampa Florida *******@******.*** https://www.linkedin.com/in/sandra-brown-1b9871166/ HUMAN RESOURCES CERTIFIED PROFESSIONAL

HR Management Employee Engagement Workforce Planning Human Resources Professional with 25 years of experience in all HR disciplines. Expert with employment laws like ADA, FMLA, and HIPAA. Skilled in streamlining operations, controlling costs and maximizing efficiency. Key achievement: performed successful onboarding including pre-employment screenings of over 110 employees in 6 months. AREAS OF EXPERTISE

Recruitment

Executive

Communications

Vendor Management

Operational Excellence

Process Improvement

Team Building &

Leadership

Project Management

Training & Development

Onboarding & Retention

Conflict Management

HR Policy & Planning

Payroll Management

HR Analytics

Community Engagement

Employee Relations

Strategic Partnerships

Organizational Development

Time Management

HR Compliance

Immigration Management

PROFESSIONAL EXPERIENCE

World Triathlon Corporation Tampa, FL

06/2019- 08/2022

Sports event promotion company that produces the Ironman Triathlon, Ironman 70.3, and other sports events. Director, Corporate Human Resources

Reported to the VP, Global Human Resources and leads a team of 4 (2 direct reports) Office locations – FL, CO, and HI

• Supported up to 600 U.S. and 3 Canadian employees with payroll in 40+ states - 3 Direct Reports.

• Provided guidance and direction to management on employee relations, compensation, benefits training, eeo/ada, diversity, employee development, performance management, policy interpretation, disability assistance and employee communications.

• Designed and modified benefit policies to ensure that programs were competitive and in compliance with legal requirements.

• Ensured organizational compliance with federal, state, and local legislation in relation to HR matters.

• Assisted executive management in the annual review, preparation, and administration of the organization wage and salary program.

• Managed Talent Acquisition and Recruiting by conducting interviews and new hire orientations.

• Oversaw Payroll Administration.

• Oversaw offboarding including exit interview analyst that identified areas requiring improvements for retention and employee engagement.

Formulated Solutions Largo, FL

2017-2019

Contract Development and Manufacturing Organization HR Generalist

Reported to the Director of Human Resources

• Supported up to 320 employees.

• Performed Payroll Administration.

• Performed Benefits administration (health, vision, dental, 401K, STD/LTD) transition workers compensation claims to resolution.

• Managed FMLA.

• Maintained HRIS database.

• Project lead implementing Kronos Workforce / ADP software

• Managed recruiting; conducted interviews; conducted new hire orientations.

• Coordinate and Managed Affordable Care Act federal reporting.

• Developed a company HR management guide, HR standard operating procedures and employee handbook. International Laboratories LLC St Petersburg, FL 2014-2017

Custom Adherence Package of Pharmaceutical

HR & Safety Generalist

Reported to the Director of Human Resources

• Supported up to 220 full-time employees.

• Managed recruiting; conducted interviews; conducted new hire orientations.

• Benefits administration (health, vision, dental, 401K, STD/LTD).

• Workers Comp administration, transition workers compensation claims to resolution.

• Backup to Payroll.

• Manage and Administrator FMLA.

• Maintain HRIS database.

• Conduct and schedule safety training for employees.

• Maintain Safety reports and OSHA Logs.

• Coordinate and Manage Affordable Care Act federal reporting Fleet Pharmaceuticals Lynchburg VA

2003-2013

Manufacture of OTC Personal Care Products

HR Compensation and Recruiting Manager

Reported to the Vice President of Human Resources

• Supported up to 300 full-time and part-time employees. 2 Direct Reports.

• Supervised and assigned workflow for one direct report.

• Conducted full life cycle of recruiting, preparing job orders, sourcing candidates, placing advertisements, facilitating interviews, conducting reference/security checks, negotiating rates, compensation packages, extending job offers and conducting new hire orientation.

• Managed relocation policy.

• Evaluated existing and proposed jobs and classified them according to their levels of responsibility and importance.

• Researched what comparable jobs pay in the marketplace and developed competitive salary and benefit structures to ensure they attract job candidates who can work hard and offer a long-term commitment.

• Conducted salary surveys, examining predictions for market changes in salary ranges, interpreting salary data and performing analysis.

• Processed unemployment claims and acted as company representative at unemployment hearings.

• Served as project lead for compensation analysis; ascertained and examined data for external market rates to formulate a company-wide competitive compensation structure and a percentile ranking-based salary grading framework.

• Developed job analysis and job evaluations, resulting in quality job specifications.

• Implemented an Applicant Tracking System.

• Prepared and submitted the organizations Affirmation Action Plan and EEO Report.

• Events coordinator.

• Managed year-end compensation program.

J. Crew Distributors Lynchburg, VA

1993-2003

Telemarketing and Distribution Center

HR Recruiting, Benefits and HRIS Supervisor

Reported to the Vice President of Human Resources

• Supported up to 1,500 full-time employees in two locations VA and NC. 5-6 Direct Reports.

• Recruited over one thousand employees from October to December each year.

• Conducted full life cycle of recruiting, preparing job orders, sourcing candidates, placing advertisements, facilitating interviews, conducting reference/security checks, negotiating rates, compensation packages, extending job offers and conducting new hire orientation.

• Managed pre-employment Drug Screening Policy and Procedure.

• Project lead implementing HRIS SAP software.

• Conducted HR reporting including headcount, turnover, time to fill analysis.

• Supervised Benefits and FMLA Specialist.

• Conducted annual benefits and open enrollment session for 1,500 associates across two states.

• Project lead that developed the company mission statement. EDUCATION

Personnel Management Central Virginia Community College Lynchburg, VA HRIC Certificate Mary Baldwin College Roanoke VA

Fred Pryor Seminars Train the Trainer Lynchburg VA CERTIFICATIONS

Human Resources Management Graduate Certificate Mary Baldwin College Roanoke VA TECHNICAL SKILLS

Microsoft Word Excel PowerPoint Teams Outlook Office 365 Kronos ADP SAP Paylocity HireRight Publisher Quick Books

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