Customer Service Agent

Michael T. McNeal

**** ******** **** *****, #***, Tampa, FL 33614

Email: *********@*****.*** Cell: 813-***-****

Skills

• Supply Chain Management, Customer Service, Consultative Sales, Investigative Data Analysis,

• Effective Verbal & Written Communication, Professional Relationship Building, Project Management

• Pyxis Supply Station, Microsoft Word, Excel, Access, Internet, Lotus Notes, Outlook, Database Mgmt Professional Experience

• Self-Employed Independent Financial Services Professional 11/2017 - Present Analyze client financial needs, identify desired goals, and customize effective solutions helping families have peace of mind and a clear pathway to financial success. Sales and Service Agent 2/2014 – 11/2017

• New York Life Direct / AARP

In a call center environment, I build rapport, review clients’ current life insurance coverage, assess and discover their coverage needs and provide customized and cost-effective solutions. Perform customer service functions to include payments, loans, information updates, and conservation solutions. Financial / Life Insurance Professional 3/2012 – 2/2014

• American Income Life Insurance Co. & World Financial Group Inc. Built quality relationships and equipped clients with solid financial principles and concepts. Educated clients in Protection Management and provided customized solutions to meet their needs. Provided clients with a Financial Need Analysis to help them identify and achieve their desired financial goals. Distribution Manager 8/2005 – 3/2012

• Tampa General Hospital – Supply Chain Management/Logistics Led a staff of 16 – 38 personnel to receive, process, and distribute medical supplies throughout Tampa General’s 1,041 bed Level 1 Trauma Center serving the ORs, ER, Surgery Center and the nursing units. Followed Lean Quality Control Principles, Real-time Inventory Control Software, and Database Management to complete daily tasks. Worked with departments to establish efficient supply par levels, increase inventory turns and minimize product expiration and waste. Worked with fellow leaders to forecast and plan for future growth. Performed quality audits and physical inventory. Interviewed and assisted in the hiring process. Trained and developed subordinate leaders and staff. Executed staff administrative duties.

O.R. Instrument Distribution Manager 7/2003 – 8/2005

• Tampa General Hospital – Supply Chain Management/Logistics Ordered and maintained inventory of floor grade and surgical grade instruments for the purpose of surgical case cart assembly and instrument distribution to the ORs. Organized a dormant instrument room and was able to put $68,000 of dormant instruments into circulation. Processed instrument pan repairs, and initiated instrument set valuation.

Sterile Processing Distribution Manager 1/2002 – 7/2003

• Tampa General Hospital – Supply Chain Management/Logistics Managed a staff of 9 – 10 coworkers with a primary responsibility to clean, prepare, assemble, sterilize, and store instruments while the case cart staff assembled the next day’s surgical cases to be distributed to the O.R. floors. Arranged work schedules, maintained attendance, and performed annual evaluations. Trained new staff and retrained existing staff. Executed staff administrative duties.

(Continued on next page)

Michael T. McNeal

3651 Fountain Mist Drive, #102, Tampa, FL 33614

Email: *********@*****.*** Cell: 813-***-****

Professional Experience (Continued)

Distribution Team Leader 4/2001 – 1/2002

• Tampa General Hospital – Supply Chain Management/Logistics Lead a team of 10 partners to make sure that medical supplies were properly stocked in the PYXIS Supply Stations each night. Made sure patient orders were picked and delivered in a timely fashion. Served as a resource to help nursing units order needed medical supplies. Provided shift reports for shift- to-shift communication. Earned national CSPDT Certification in October 2001 – October 2011. Professional Musician 7/1985 – Present

• St. John Progressive Missionary Baptist Church

Provide professional gospel drum and percussion accompaniment for 6 diverse choirs and 4 praise teams. Play for 2 services weekly infusing jazz, R&B, funk, reggae, and light rock into gospel music. Education / License

• Georgia PreNeed Agent License – March 2021

• Florida PreNeed Agent License – July 2020

• Florida Life & Health Insurance License – April 2012

• University of South Florida: Bachelor of Science Degree in Business Administration & Management

• Bloomingdale High School Diploma

Leadership

• Member, Nightshift Patient Satisfaction Committee 2011 – 2012 Tampa General Hospital

• Ambassador, TGH Employee Campaign 2010 - 2011

Tampa General Hospital

• Vice Chairman, Board of Trustees 2011 – Present

St. John Progressive Missionary Baptist Church

• Member, Board of Trustees 2001 – Present

St. John Progressive Missionary Baptist Church

• Member, Budget Committee 2012 – Present

St. John Progressive Missionary Baptist Church

Contact this candidate