Customer Service Representative
Resume:
Octavia Chapell
AL *****
*****************@*****.***
PROFESSIONAL SUMMARY
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking role where I can utilize my education and experience to add immediate value to an organization. EMPLOYMENT HISTORY
Shipping Clerk, Rheem. MONTGOMERY, AL
Oct. 2020 – Present
Estimate freight or postal rates and record shipment costs and weights. Keep records of all goods shipped, received, and stored. Advise clients on transportation and payment methods. Track delivery progress of shipments.
Arrange insurance coverage for goods.
Coordinate and supervise activities of workers engaged in packing and shipping merchandise. Attach address labels, identification codes, and shipping instructions to containers. Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.
FRONT DESK CLERK, Embassy Inn & Suites. MONTGOMERY, AL Jul. 2017 – Oct. 2020
Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit, and establish how the customer will pay for the accommodation. Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check out process. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Plan, schedule or supervise the work of other employees. CUSTOMER SERVICE REPRESENTATIVE, Alorica. MONTGOMERY, AL Mar. 2012 – Jul. 2017
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
Provide assistance for customers with special billing requests. Perform clerical duties such as typing, and proofreading. Keep records of calls placed and received, and of related cable charges. Solicit sales of new or additional services or products. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Determine charges for services requested, collect deposits or payments, or arrange for billing. EDUCATION
Central Alabama OIC, Montgomery, Al
High School Diploma, General Studies, May. 1997
SKILLS
Customer Service Expert
Communication Expert
Problem Solving Expert
MS O ce Expert
Leadership Expert
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