Pamela Costello

**** ******* **** ******* ******, PA 19073

516-***-****

adtbly@r.postjobfree.com

Retail Director & Operations Management

Objective

To utilize my experience in retail management, store operations, and customer service in a manner that promotes a company’s image as well as maintain and improve their growth potential through sales and enhanced client development and retention.

Experience

Store Director

Tourneau Bucherer – King of Prussia, PA - August 2019 - Current

Directly responsible for overseeing $20 million in annual sales

Oversee Management and Sales team to include 5 Managers and 20 Sales Professionals

Experience managing several Watch Technicians and Service Manager within our in-store service department

Successfully manages 3 locations featuring Bucherer Fine Jewelry, Rolex, Panerai, and IWC

Responsible for holding each brand’s company and merchandising standards and protocol

Responsible for weekly business reporting to Regional Vice President and Corporate Team

Monitoring and overseeing twice daily inventory of product to ensure exceptional control and quality

Work directly with Corporate team for all payroll functions to include time management and schedule requests

Liaison for all client resolutions, to include repairs, shipping, maintenance, and product updates

Maintain all visual merchandising to ensure company standards and seasonality

Ongoing coaching of all Sale Professionals to meet or exceed sales objectives and client retention

Works directly with Human Resources to ensure adherence of company values and standards

Reports on weekly team calls in conjunction with Regional Vice President, Vice President of Retail, and CEO

Works directly with brands to schedule trainings and visual merchandising updates

Experience with new store construction, planning, and facility management

Assistant Store Manager

Longchamp – King of Prussia, PA – February 2019 – August 2019

Directly responsible for overseeing $1.5 million in annual sales

Supervised team of 5 employees

Operates in conjunction with store sales team for exceptional customer service

Responsible for meeting and achieving personal and store sales goals

Oversees merchandising of product in store displays and showcase windows

Oversee cash handling and financial control database in accordance with company guidelines

Supports Management team with daily and weekly reporting

Strong focus on company KPI’s to ensure continued sales growth

Conduct audits for store procedures in conjunction with Store Manager

Sales Consultant

Carlisle Etcetera – Greater Philadelphia, PA – September 2018 – July 2019

Responsible for creating sales through personal client book, networking, and cold calling

Sell product through personal appointments both in-home and virtually through the website

Marketing of the brand through corporate outreach via mailers, social media, email, and phone calls

Manage personal company website for virtual appointments and sales

Display product showcase while incorporating seasonal changes within product line

Store Manager

St. John Knits – King of Prussia, PA – January 2015 – August 2018

Directly responsible for overseeing $2.2 million in annual sales

Promoted within company for relocation to King of Prussia boutique

Supervise a team of 5 employees

Responsible for recruitment, onboarding, and company training protocol

Develop controls with inventory processes and backroom operations to follow all company operational standards

Organization of on- and off-site client focused special events with partnered businesses on a monthly basis

Increased community-built relationships to raise brand awareness and acquire new clients for the location and company

Managed all aspects of Human Resource development and training for all employees

Conducted monthly conference calls with corporate partners including but not limited to the Buying, CRM, and Marketing teams to give updates and feedback on product, client development, and event prospects.

Assistant Store Manager

St. John Knits – Manhasset, NY

Shared responsibility for overseeing $5 million in annual sales

Recruited to assist the Store Manager with daily functions and overall operations

Supervise a team of 4 employees

Educate and coach Wardrobe Specialists in accordance to corporate specifications and training program

Created a Client Development Re-Engagement Strategy focusing on client retention and lapsed clients which was implemented for use throughout the district

Utilizing the Client Development Re-Engagement Strategy led to our location increasing client retention growth to 2nd highest within the company in 2016

Assistant Store Manager

American Eagle Outfitters – Oceanside, NY – July 2014 – December 2014

Shared responsibility for overseeing $3.2 million in annual sales

Supervise a team of 20 employees

Provides exceptional customer service experience while overseeing floor duties

Drives results through management of quarterly KPI’s as per company protocols

Effectively operate store functions with execution of business decisions in accordance with Store Manager

Coach coworkers and associates through recognition and constructive feedback

Assistant Store Manager

Chico’s FAS Inc. – Woodbury, NY – May 2013 – July 2014

Shared responsibility for overseeing $3 million in annual sales

Supervise a team of 15 employees

Responsible for maximizing store profitability

Held weekly touch bases with each employee to review client book and strategy for future outreach and building relationships with new and existing clients

Drives results though exceptional customer experience

Perform Human Resource functions in accordance with company standards

Organize store events and coach coworkers and associates in maintaining relationships with customers

Top 50 store for company through our Management efforts

Education

Marywood University – Scranton, PA

BBA Business Management – May 2012

Minor in Spanish Studies – May 2012

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