Store Director and Operations Manager
Resume:
Pamela Costello
**** ******* **** ******* ******, PA 19073
***********@*****.***
Retail Director & Operations Management
Objective
To utilize my experience in retail management, store operations, and customer service in a manner that promotes a company’s image as well as maintain and improve their growth potential through sales and enhanced client development and retention.
Experience
Store Director
Tourneau Bucherer – King of Prussia, PA - August 2019 - Current
Directly responsible for overseeing $20 million in annual sales
Oversee Management and Sales team to include 5 Managers and 20 Sales Professionals
Experience managing several Watch Technicians and Service Manager within our in-store service department
Successfully manages 3 locations featuring Bucherer Fine Jewelry, Rolex, Panerai, and IWC
Responsible for holding each brand’s company and merchandising standards and protocol
Responsible for weekly business reporting to Regional Vice President and Corporate Team
Monitoring and overseeing twice daily inventory of product to ensure exceptional control and quality
Work directly with Corporate team for all payroll functions to include time management and schedule requests
Liaison for all client resolutions, to include repairs, shipping, maintenance, and product updates
Maintain all visual merchandising to ensure company standards and seasonality
Ongoing coaching of all Sale Professionals to meet or exceed sales objectives and client retention
Works directly with Human Resources to ensure adherence of company values and standards
Reports on weekly team calls in conjunction with Regional Vice President, Vice President of Retail, and CEO
Works directly with brands to schedule trainings and visual merchandising updates
Experience with new store construction, planning, and facility management
Assistant Store Manager
Longchamp – King of Prussia, PA – February 2019 – August 2019
Directly responsible for overseeing $1.5 million in annual sales
Supervised team of 5 employees
Operates in conjunction with store sales team for exceptional customer service
Responsible for meeting and achieving personal and store sales goals
Oversees merchandising of product in store displays and showcase windows
Oversee cash handling and financial control database in accordance with company guidelines
Supports Management team with daily and weekly reporting
Strong focus on company KPI’s to ensure continued sales growth
Conduct audits for store procedures in conjunction with Store Manager
Sales Consultant
Carlisle Etcetera – Greater Philadelphia, PA – September 2018 – July 2019
Responsible for creating sales through personal client book, networking, and cold calling
Sell product through personal appointments both in-home and virtually through the website
Marketing of the brand through corporate outreach via mailers, social media, email, and phone calls
Manage personal company website for virtual appointments and sales
Display product showcase while incorporating seasonal changes within product line
Store Manager
St. John Knits – King of Prussia, PA – January 2015 – August 2018
Directly responsible for overseeing $2.2 million in annual sales
Promoted within company for relocation to King of Prussia boutique
Supervise a team of 5 employees
Responsible for recruitment, onboarding, and company training protocol
Develop controls with inventory processes and backroom operations to follow all company operational standards
Organization of on- and off-site client focused special events with partnered businesses on a monthly basis
Increased community-built relationships to raise brand awareness and acquire new clients for the location and company
Managed all aspects of Human Resource development and training for all employees
Conducted monthly conference calls with corporate partners including but not limited to the Buying, CRM, and Marketing teams to give updates and feedback on product, client development, and event prospects.
Assistant Store Manager
St. John Knits – Manhasset, NY
Shared responsibility for overseeing $5 million in annual sales
Recruited to assist the Store Manager with daily functions and overall operations
Supervise a team of 4 employees
Educate and coach Wardrobe Specialists in accordance to corporate specifications and training program
Created a Client Development Re-Engagement Strategy focusing on client retention and lapsed clients which was implemented for use throughout the district
Utilizing the Client Development Re-Engagement Strategy led to our location increasing client retention growth to 2nd highest within the company in 2016
Assistant Store Manager
American Eagle Outfitters – Oceanside, NY – July 2014 – December 2014
Shared responsibility for overseeing $3.2 million in annual sales
Supervise a team of 20 employees
Provides exceptional customer service experience while overseeing floor duties
Drives results through management of quarterly KPI’s as per company protocols
Effectively operate store functions with execution of business decisions in accordance with Store Manager
Coach coworkers and associates through recognition and constructive feedback
Assistant Store Manager
Chico’s FAS Inc. – Woodbury, NY – May 2013 – July 2014
Shared responsibility for overseeing $3 million in annual sales
Supervise a team of 15 employees
Responsible for maximizing store profitability
Held weekly touch bases with each employee to review client book and strategy for future outreach and building relationships with new and existing clients
Drives results though exceptional customer experience
Perform Human Resource functions in accordance with company standards
Organize store events and coach coworkers and associates in maintaining relationships with customers
Top 50 store for company through our Management efforts
Education
Marywood University – Scranton, PA
BBA Business Management – May 2012
Minor in Spanish Studies – May 2012
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