Customer Service Restaurant Server
Resume:
KC Mueller
Senior Manager at CPK
Buckeye, AZ ***96
*********@*****.***
Hard-Working individual, one team player, looking to improve wherever I go. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Manager
California Pizza Kitchen - Tempe, AZ
June 2022 to Present
Ordering product through Sysco and Freshpoint, working Expo as a Leader in the Window, working in the BOH to bail-out areas such as Pizza, Pasta, and Pantry. Using the focus system Aloha for guests and associates. Using MacroMatix for all invoices which include produce, Sysco and liquor orders. Writing schedules using HotSchedules for front and back of house. Coaching and training associates in the moment. Also working as Leader on the floor to communicate flow of business, how tables are being sat and ticket times. Sending in P&L while using MacroMatix to gather information from the weeks sales report. Handling cash at the end of every business day, counting tills and getting them to the number they need to be every night. Hiring through Workday. Restaurant Manager
Seville Golf and Country Club - Gilbert, AZ
October 2021 to February 2022
Helping members, setting expectations for employees in the restaurant. Creating SOP’s, writing schedules, working events with staffing, set up, break down. Coaching and training all employees in the FOH.
Hospitality Manager
Topgolf - Gilbert, AZ
August 2020 to August 2021
Mainly handling scheduling for a department that has 20-25 associates, making sure it is to curve with labor, looking at P&L for the business each week, doing audits on multiple schedules, handling guest complaints and being innovative on new ways to engage with guests and associates, coaching and training associates in the moment, going over policies with guests, enforcing new and positive changes with everything related to COVID-19 with guests and associates, being coached by upper management and handling tough conversations with guests. Handled the training program, which includes onboarding, on the floor training and training after being certified. Team Lead
Topgolf - Gilbert, AZ
October 2019 to August 2020
Helping guide guests, training and coaching associates, counting drawers and doing safe counts, helping with guests questions and issues, setting up expectations Bartender/Barback/Server/Trainer
Top Golf - Scottsdale, AZ
August 2014 to October 2019
Handling guests and money. Training associates, being punctual, and professional. Coaching and training in the moment.
Education
Associate in General Studies
Chandler-Gilbert Community College - Gilbert, AZ
July 2010 to April 2014
High school diploma
Hamilton High School - Chandler, AZ
July 2006 to June 2010
Skills
• Microsoft office (3 years)
• Barback
• Restaurant Server
• Customer Service (8 years)
• Waiter
• Mixologist
• Busser
• Bartending
• Hospitality Management
• Lifeguard
• Profit & Loss
• Guest Services
• Budgeting
• Restaurant Management
• Event Planning
• Pricing
• Food Safety
• POS
• Teaching
• Leadership
• Restaurant experience
• English
• Hospitality
• Communication skills
• Sanitation
• Kitchen experience
• Recruiting
• Computer skills
• Aloha POS
• Workday
• Labor Cost Analysis
• Employee Orientation
• Performance Management
• Team Management
• Interviewing
Certifications and Licenses
Food Handler
February 2022 to March 2025
Food handler card from state of AZ
Title IV Liquor License
February 2022 to February 2025
Entitled to server alcohol in the state of Arizona Bartender License
ServSafe Manager
June 2022 to May 2025
Ability to manage and serve food responsibly in the state of Arizona Additional Information
Arizona Serv Safe and Liquor certified
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