Data Entry Security Supervisor

DR Dhanesh Ramsaran

Baldwin, NY ***** 347-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

SKILLS Workflow Optimization

Policy Development and

Enforcement

Customer Service

Onboarding and Orientation

Inventory Management

Records Organization and

Management

Labor Relations

Focus and Follow-Through

Staff Training

Mathematical Calculation and

Reasoning

Problem Anticipation and

Resolution

Planning and Implementation

Performance Monitoring and

Evaluation

Team Leadership

Operation Monitoring

Logistics Oversight

MS Office

Recruiting and Hiring

Employee Motivation

Cultural Awareness

Client Relations

Building and Facility Management

Employee Assignments

Contract Review and

Recommendations

Word Processing

Materials Planning and Logistics

Inventory Tracking and

Management

Product Transportation

Payroll Administration and

Timekeeping

Trucking Dispatching

Desktops, Laptops and Mobile

Devices

P&L Responsibility

Corporate Communications

Delegating Work Assignments

Operational Efficiency and Safety

Corrective Actions

Policies and Procedures

Implementation

Logistics

AS400

Kronos

WORK HISTORY OPERATIONS MANAGER 06/2019 to 09/2022 Forward Air Springfield Gardens, NY

Managed team of Four Supervisors, Three Independent Contractors, Four Dispatchers

Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.

Created and implemented SOP's to ensure quality service and promote operational safety

Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.

Trained and guided 40-50 team members to maintain high productivity and performance metrics.

Adhered to corporate standards and regulations, encouraging safe and efficient operations.

Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

Negotiated price and service with customers vendors to decrease expenses and increase profit.

Developed talented team, participating in hiring, coaching and performance management processes.

Collaborated with legal departments to maintain compliance with regulations and standards.

Met with directors to discuss company needs and goals. Developed company budgets and performed audits to meet long-term financial goals.

Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.

Analyzed financial data and forecasted trends to improve profitability . Presented operational metrics and data to company executives and directors for review.

Tracked company inventories and ordered new products to replenish equipment levels.

Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.

Maintained professional working relationships and promoted open lines of communication with staff.

Liaised between employees and managers and disseminated important business information.

Audit and process weekly payroll.

Facilitated unloading and dispatching of shipments according to scheduled delivery time

SUPERVISOR 04/2017 to 06/2019

Forward Air Springfield Gardens, NY

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Evaluated employee performance and coached and trained to improve weak areas for 10-12 employees.

Maintained compliance with company policies, objectives and communication goals.

Notified employees of policy and procedure changes to promote overall compliance.

Recommended employees for promotion and performed corrective actions to reduce misconduct.

Set performance goals for staff members and helped teams meet important deadlines.

Assisted managers with employee recruitment and interviews. Communicated employee, customer and workplace needs to managers. Delegated tasks to team members according to individual strengths. Inspected work environment for health and safety hazards and reported findings to manager.

Taught company procedures to new employees and increased progress by identifying areas of weakness.

Organized workflow tasks to prevent downtime and production gaps. Coordinated manpower requirements by increasing or decreasing personnel and overtime to meet changing conditions. Conducted and oversaw contingency plan integration and operations. DISPATCHER 12/2016 to 04/2017

Forward Air Springfield Gardens, NY

Directed dispatching, routing and tracking of 15 fleet vehicles. Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

Received new orders, prepared documentation and assigned personnel. Monitored flow of paperwork and directed information to appropriate departments.

Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Coordinated repairs to vehicles to maintain fleet operations. OFFICE CLERK 08/2016 to 12/2016

Forward Air Springfield Gardens, NY

Interacted with 50+ customers by phone, email or in-person to provide information.

Provided clerical support to company employees by copying, faxing and filing documents.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Responded to inquiries from callers seeking information. Keep visitor record log per TSA regulations.

Data entry of 40-70 airline documents into AS400 per day for tracking purposes.

SECURITY SUPERVISOR 03/2014 to 08/2016

Alexanders Inc Rego Park, New York

Recorded incident reports with detailed accounts of occurrences. Oversaw team of security officers and managed scheduling and performance evaluations.

Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection. Analyzed and investigated incidents alongside functional management and security supervisors.

Developed improved training methods with focus on public safety and officer awareness.

Screened vendors and contractors before granting access to restricted areas within mall.

Led team of 11 guards in monitoring high volume of mall traffic during peak hours and days.

Demonstrated commitment to public safety by patrolling events and well-populated establishments.

Oversaw staff timekeeping entries and reports.

Monitored work of contractors in design, construction and startup phases of security systems.

Kept team compliant with security protocols and appearance standards. SECURITY SUPERVISOR 07/2011 to 05/2016

Allied Barton Valley Stream, NY

Recorded incident reports with detailed accounts of occurrences. Oversaw team of security officers and managed scheduling and performance evaluations.

Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection. Analyzed and investigated incidents alongside functional management and security supervisors.

Developed improved training methods with focus on public safety and officer awareness.

Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.

Screened vendors and contractors before granting access to restricted areas within mall.

Monitored work of contractors in design, construction and startup phases of security systems.

Kept team compliant with security protocols and appearance standards. Liaison between Mall Management and vendors.

Supervised team of 10 security personnel during shift. CONTRACTOR 08/2008 to 06/2011

Rico's Contracting Jamaica, NY

Utilized hammers, saws, squares, levels and fastening devices to complete projects.

Worked independently in fast-paced environment while meeting productivity and quality expectations.

Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.

Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.

Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.

Determined materials needed for daily shift and loaded vehicles with equipment and supplies.

Collected measurements and marked locations as part of project preparations.

Assisted with successful, time-sensitive renovations of various structures. Gathered and disposed of worksite debris to remove safety hazards. Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.

Assisted with basic carpentry work such as installing wooden floors and crown molding.

CENSUS ENUMERATOR 04/2010 to 06/2010

US Census Bureau Queens, NY

Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.

Visited assigned neighborhoods and knocked on doors to encourage participation in Census.

Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures. Met with supervisor to review procedures, report issues or concerns and receive instructions.

Attended team meetings to develop job knowledge.

Explained questions in better detail for interviewees to allow truthful answers.

EDUCATION High School Diploma 06/2004

John Adams High School, Jamaica, NY

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