**** ********* *****

615-***-****

LaVergne, Tennessee 37086

Email : adtbjn@r.postjobfree.com

TEREA C PARMER

KEY SKILLS & ABILITIES

Management and leadership skills

Advanced communication and negotiation skills

Advanced cash handling and experience

Advanced computer and administration skills and experience

Experienced in Accounting, HRM and Banking

EXPERIENCE

Asset Control Collector (Senior), The Tennessee Credit Union Nashville,Tn.

March 2020 to Present

Position Summary:

Incompliance with the state and federal regulations and within the spirit of Credit Union philosophy and acceptance parameters, collect and control all late or problem loan accounts. Complete and maintain accurate reports and records of all phases of collection activity such as Bankruptcy Filings, Assignments to Attorneys, Monitoring Loan Repayment Control Procedures; and making recommendations to management relating to the Asset Management Department. Provide back up for credit life and Disability Claim Filings and processing IRS and Court Levies and Garnishments. Perform responsibilities in a manner that helps provide an exceptional member experience.

Duties/ Responsibilities :

Perform responsibilities in a manner that contributes to the Team effort and helps provide an exceptional member experience.

As assigned, contact delinquent consumer and mortgage loans, credit card accounts to determine causes and cures for delinquency

Prepare and mail all collection letters to members as applicable

Follow up on delinquent accounts by contacting members via phone, email, or sending out various letters

As instructed, prepare paperwork and assignment of member accounts to attorneys for legal action

Prepare and file required paperwork for Bankruptcy notification including properly flagging collateralized member accounts and assigning to attorney

Monitor loan payments processing and recording procedures on assigned accounts

Provide information necessary for the preparation and reporting of various loan reports

Notarize forms for the Credit Union and members when needed

Member Service Representative III, The Tennessee Credit Union Nashville,Tn

December 2018- March 2020

PERFORM SPECIALIZED FUNCTIONS AS LOAN OFFICER IN ADDITION TO ALL OTHER MSR DUTIES.

Provide prompt, efficient and courteous service to meet members’ needs, including account transactions, and helping with related services

Assist in assuring loan quality and in achieving goals of the Credit Union’s strategic plan.

Interview members, process applications for loans, and disburse loans as directed.

Maintain awareness of all current rates and marketing promotions.

Perform all duties in compliance with applicable regulations, particularly relating to lending, new accounts; Bank Secrecy and security issues.

Perform responsibilities in a manner that helps provide an exceptional member experience.

Teller, EnBright Credit Union, Hermitage,TN

September 2018- November 2018 ( Temp - Account Temp Robert Half )

Keep in touch with the members to ensure that all their banking/credit union needs are met

Complete transactions according to establish guidelines: complexity of transactions performed varies by the teller level

Ensuring a long term association and establishing harmonious relations with the members

Having good knowledge about various functions of the bank to help the clients

Identifies sales referral opportunities and makes appropriate referral

Performing various accounting operations

Engaging quality conversations with members and performing excellent customer service skills

Follows established procedures and meet and or exceed service quality goals

Balance and work administration duties for the branch

Handle all member problems and complaints with professionalism and courtesy

Receive incoming phone calls from members and other departments to research errors

Operate and balance a teller cash drawer assisting with all of their basic needs

TELLER COORDINATOR, US BANK, NASHVILLE, TN

May, 2014 – August 2017

Keep in touch with the clients to ensure that all their banking needs are met

Complete transactions according to establish guidelines: complexity of transactions performed varies by the teller level

Ensuring a long term association and establishing harmonious relations with the clients

Being always ready for helping the clients when they come to the bank or over the phone

Having good knowledge about various functions of the bank to help the clients

Identifies sales referral opportunities and makes appropriate referral

Performing various accounting operations

Engaging quality conversations with clients and performing excellent customer service skills

Follows established procedures and meet and or exceed service quality goals

Managing and Training New Tellers

Balance and work administration duties for the branch

TELLER, FIRST TENNESSEE BANK, NASHVILLE, TN

January 2014– May, 2014

Keep in touch with the clients to ensure that all their banking needs are met

Complete transactions according to establish guidelines: complexity of transactions performed varies by the teller level

Ensuring a long term association and establishing harmonious relations with the clients

Being always ready for helping the clients when they come to the bank or over the phone

Having good knowledge about various functions of the bank to help the clients

Identifies sales referral opportunities and makes appropriate referral

Performing various accounting operations

Engaging quality conversations with clients and performing excellent customer service skills

Follows established procedures and meet and or exceed service quality goals

Unemployed/Seeking Employment

October 2013 – January 2014

Teller, US Bank, Nashville,TN

January 2010 – October 2013

Keep in touch with the clients to ensure that all their banking needs are met

Complete transactions according to establish guidelines: complexity of transactions performed varies by the teller level

Ensuring a long term association and establishing harmonious relations with the clients

Being always ready for helping the clients when they come to the bank or over the phone

Having good knowledge about various functions of the bank to help the clients

Identifies sales referral opportunities and makes appropriate referral

Performing various accounting operations

Engaging quality conversations with clients and performing excellent customer service skills

Follows established procedures and meet and or exceed service quality goals

TELLER III, SUNTRUST BANK, NASHVILLE, TN

October, 2004 – August 2009

Keep in touch with the clients to ensure that all their banking needs are met

Complete transactions according to establish guidelines: complexity of transactions performed varies by the teller level

Ensuring a long term association and establishing harmonious relations with the clients

Being always ready for helping the clients when they come to the bank or over the phone

Having good knowledge about various functions of the bank to help the clients

Identifies sales referral opportunities and makes appropriate referral

Performing various accounting operations

Engaging quality conversations with clients and performing excellent customer service skills

Follows established procedures and meet and or exceed service quality goals

Trained new tellers and back-up to the Head Teller as needed

ACCOUNTING CLERK I, KROGER – REGIONAL ACCOUNTING CENTER, NASHVILLE, TN

February, 2004 – September, 2004

Costing and matching products and services

Research differences, cost, quantity and submit payments to vendors

Work correspondence, balance accounts, and bill vendors for damaged products on a daily basis

Data Entry, key batches through EXTRA programs and AS400

Conducting and working on excel spreadsheets – daily, monthly and periodically

Send out audit letters

ACCOUNTING OFFICE LEAD ASSOCIATE, WALMART STORES INC., ANTIOCH, TN

August, 2003 – February, 2004

Ensure good Customer service by accurately processing and maintaining media tender types and bank deposits

Balancing and reconciling accounts receivable

Operate and maintain handheld SMART terminal and accounting office equipment, and use other assigned tools

Process, maintain, manage and ensure the safekeeping of the company’s funds while maintaining store level confidential financial documents and paperwork

Research, document, and ensure the correction of media tender type discrepancies are corrected and efficiently recorded

Conducting and working on excel spreadsheets – daily, monthly and periodically

Communicate as needed with the company’s supervisors and salary management

EDUCATION

BEAUTY ACADEMY – NASHVILLE, TN

VOLUNTEER

2001 - 2002

HIGH SCHOOL

MAPLEWOOD COMPREHENSIVE HIGH SCHOOL, NASHVILLE, TN

August, 1980 – May, 1984

Vocational Trade School – Johnsons School of Cosmetology

PERSONAL SKILLS AND COMPETENCES

Mother tongue – English

Social skills and competences - Communication and negotiation skills, cooperative, objective, flexible and positive character

Organization skills and competences - Leadership, team and organizational skills, analytical skills, persistence and enthusiasm, pro-activity, work under pressure

Computer skills and competences – Microsoft office (Word, Excel, Power Point)

Artistic skills, hobbies and leisure activities – Interested in outdoor sport activities; strong interest in traveling, keen on learning new languages, meeting new people; animal lover

REFERENCES

Upon request

Contact this candidate