Customer Service Data Entry
Resume:
LaVergne, Tennessee 37086
Email : ************@*****.***
TEREA C PARMER
KEY SKILLS & ABILITIES
Management and leadership skills
Advanced communication and negotiation skills
Advanced cash handling and experience
Advanced computer and administration skills and experience
Experienced in Accounting, HRM and Banking
EXPERIENCE
Asset Control Collector (Senior), The Tennessee Credit Union Nashville,Tn.
March 2020 to Present
Position Summary:
Incompliance with the state and federal regulations and within the spirit of Credit Union philosophy and acceptance parameters, collect and control all late or problem loan accounts. Complete and maintain accurate reports and records of all phases of collection activity such as Bankruptcy Filings, Assignments to Attorneys, Monitoring Loan Repayment Control Procedures; and making recommendations to management relating to the Asset Management Department. Provide back up for credit life and Disability Claim Filings and processing IRS and Court Levies and Garnishments. Perform responsibilities in a manner that helps provide an exceptional member experience.
Duties/ Responsibilities :
Perform responsibilities in a manner that contributes to the Team effort and helps provide an exceptional member experience.
As assigned, contact delinquent consumer and mortgage loans, credit card accounts to determine causes and cures for delinquency
Prepare and mail all collection letters to members as applicable
Follow up on delinquent accounts by contacting members via phone, email, or sending out various letters
As instructed, prepare paperwork and assignment of member accounts to attorneys for legal action
Prepare and file required paperwork for Bankruptcy notification including properly flagging collateralized member accounts and assigning to attorney
Monitor loan payments processing and recording procedures on assigned accounts
Provide information necessary for the preparation and reporting of various loan reports
Notarize forms for the Credit Union and members when needed
Member Service Representative III, The Tennessee Credit Union Nashville,Tn
December 2018- March 2020
PERFORM SPECIALIZED FUNCTIONS AS LOAN OFFICER IN ADDITION TO ALL OTHER MSR DUTIES.
Provide prompt, efficient and courteous service to meet members’ needs, including account transactions, and helping with related services
Assist in assuring loan quality and in achieving goals of the Credit Union’s strategic plan.
Interview members, process applications for loans, and disburse loans as directed.
Maintain awareness of all current rates and marketing promotions.
Perform all duties in compliance with applicable regulations, particularly relating to lending, new accounts; Bank Secrecy and security issues.
Perform responsibilities in a manner that helps provide an exceptional member experience.
Teller, EnBright Credit Union, Hermitage,TN
September 2018- November 2018 ( Temp - Account Temp Robert Half )
Keep in touch with the members to ensure that all their banking/credit union needs are met
Complete transactions according to establish guidelines: complexity of transactions performed varies by the teller level
Ensuring a long term association and establishing harmonious relations with the members
Having good knowledge about various functions of the bank to help the clients
Identifies sales referral opportunities and makes appropriate referral
Performing various accounting operations
Engaging quality conversations with members and performing excellent customer service skills
Follows established procedures and meet and or exceed service quality goals
Balance and work administration duties for the branch
Handle all member problems and complaints with professionalism and courtesy
Receive incoming phone calls from members and other departments to research errors
Operate and balance a teller cash drawer assisting with all of their basic needs
TELLER COORDINATOR, US BANK, NASHVILLE, TN
May, 2014 – August 2017
Keep in touch with the clients to ensure that all their banking needs are met
Complete transactions according to establish guidelines: complexity of transactions performed varies by the teller level
Ensuring a long term association and establishing harmonious relations with the clients
Being always ready for helping the clients when they come to the bank or over the phone
Having good knowledge about various functions of the bank to help the clients
Identifies sales referral opportunities and makes appropriate referral
Performing various accounting operations
Engaging quality conversations with clients and performing excellent customer service skills
Follows established procedures and meet and or exceed service quality goals
Managing and Training New Tellers
Balance and work administration duties for the branch
TELLER, FIRST TENNESSEE BANK, NASHVILLE, TN
January 2014– May, 2014
Keep in touch with the clients to ensure that all their banking needs are met
Complete transactions according to establish guidelines: complexity of transactions performed varies by the teller level
Ensuring a long term association and establishing harmonious relations with the clients
Being always ready for helping the clients when they come to the bank or over the phone
Having good knowledge about various functions of the bank to help the clients
Identifies sales referral opportunities and makes appropriate referral
Performing various accounting operations
Engaging quality conversations with clients and performing excellent customer service skills
Follows established procedures and meet and or exceed service quality goals
Unemployed/Seeking Employment
October 2013 – January 2014
Teller, US Bank, Nashville,TN
January 2010 – October 2013
Keep in touch with the clients to ensure that all their banking needs are met
Complete transactions according to establish guidelines: complexity of transactions performed varies by the teller level
Ensuring a long term association and establishing harmonious relations with the clients
Being always ready for helping the clients when they come to the bank or over the phone
Having good knowledge about various functions of the bank to help the clients
Identifies sales referral opportunities and makes appropriate referral
Performing various accounting operations
Engaging quality conversations with clients and performing excellent customer service skills
Follows established procedures and meet and or exceed service quality goals
TELLER III, SUNTRUST BANK, NASHVILLE, TN
October, 2004 – August 2009
Keep in touch with the clients to ensure that all their banking needs are met
Complete transactions according to establish guidelines: complexity of transactions performed varies by the teller level
Ensuring a long term association and establishing harmonious relations with the clients
Being always ready for helping the clients when they come to the bank or over the phone
Having good knowledge about various functions of the bank to help the clients
Identifies sales referral opportunities and makes appropriate referral
Performing various accounting operations
Engaging quality conversations with clients and performing excellent customer service skills
Follows established procedures and meet and or exceed service quality goals
Trained new tellers and back-up to the Head Teller as needed
ACCOUNTING CLERK I, KROGER – REGIONAL ACCOUNTING CENTER, NASHVILLE, TN
February, 2004 – September, 2004
Costing and matching products and services
Research differences, cost, quantity and submit payments to vendors
Work correspondence, balance accounts, and bill vendors for damaged products on a daily basis
Data Entry, key batches through EXTRA programs and AS400
Conducting and working on excel spreadsheets – daily, monthly and periodically
Send out audit letters
ACCOUNTING OFFICE LEAD ASSOCIATE, WALMART STORES INC., ANTIOCH, TN
August, 2003 – February, 2004
Ensure good Customer service by accurately processing and maintaining media tender types and bank deposits
Balancing and reconciling accounts receivable
Operate and maintain handheld SMART terminal and accounting office equipment, and use other assigned tools
Process, maintain, manage and ensure the safekeeping of the company’s funds while maintaining store level confidential financial documents and paperwork
Research, document, and ensure the correction of media tender type discrepancies are corrected and efficiently recorded
Conducting and working on excel spreadsheets – daily, monthly and periodically
Communicate as needed with the company’s supervisors and salary management
EDUCATION
BEAUTY ACADEMY – NASHVILLE, TN
VOLUNTEER
2001 - 2002
HIGH SCHOOL
MAPLEWOOD COMPREHENSIVE HIGH SCHOOL, NASHVILLE, TN
August, 1980 – May, 1984
Vocational Trade School – Johnsons School of Cosmetology
PERSONAL SKILLS AND COMPETENCES
Mother tongue – English
Social skills and competences - Communication and negotiation skills, cooperative, objective, flexible and positive character
Organization skills and competences - Leadership, team and organizational skills, analytical skills, persistence and enthusiasm, pro-activity, work under pressure
Computer skills and competences – Microsoft office (Word, Excel, Power Point)
Artistic skills, hobbies and leisure activities – Interested in outdoor sport activities; strong interest in traveling, keen on learning new languages, meeting new people; animal lover
REFERENCES
Upon request
Contact this candidate