Customer Service Insurance Agent
Resume:
John Guarascio
*** ******* ***** *****, *********, NY 13340
Summary: I am a lively and tenacious professional who is looking to venture back into the insurance industry with a strong company. I am an excellent communicator who is skilled in active listening, allowing myself to understand his client’s perspective and educate them on the best insurance plans to suit their needs. With this skill, I can serve as point of contact for my clients, providing a high-level of customer service, including delivering on commitments, timely return of phone calls, and clear communication. I can also act as a liaison, proactively updating partners when key events are being considered or have occurred. I am a fast learner, and I easily adapt to fast paced work environments. I am so excited for the opportunity to join the team, and I am available to interview immediately.
Skills
Insurance Policy Management
Customer Follow-Up
Client Retention
Customer Service
Insurance Policy Adjustment
Experience:
Secure Care Treatment Aid
Central New York Psychiatric Center, December 2008- August 2021
Transported clients to and from court, medical trips, and death bed visits etc.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Conducted internal security checks to ascertain inmate safety.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
Maintained daily logs of shift activity.
Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Promoted rehabilitation of offenders and maintained safety of staff and residents.
Always maintained correct physical head count.
Insurance Agent
John C. Delbuono Agency, September 2006-October 2018
Quoted, wrote, and maintained Auto & Homeowners policies.
Distributed policy proceeds after a claim is submitted and approved.
Trained new employees on sales and underwriting process.
Tracked insurance claims to ensure client and company satisfaction.
Described the advantages and disadvantages of different policies to promote the sale of insurance plans.
Created and implemented marketing strategies to compete with other individuals or insurance companies.
Assisted owner in everyday operations.
Skillfully and patiently explained coverage options to potential policyholders
Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
Education
Utica School of Commerce, Business/ Insurance License
New York State Higher Education, GED
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