Customer Care Service
Resume:
Trenetta Perkins
Experience
**-****–Present
Service Advocate • Advocate 2 • Farmers Insurance
Service agents with they’re request to alter, cancel or start a policy. I also help and assist with changing or adding things that the system or agent may have missed to have the policy put in force or for certain discount to apply. I am both auto and home trained, also help agents manage their policies better by showing them how and where to keep track of important tools (Ask service ops)
01/2017–05/2019
Customer Care Rep 2 • Customer Care 2 • SLS
Provide floor assistance to the agents and assist them with de-escalating calls, Enhance the morale by encouraging agents to be more engaged and help them see the value in their job, Provide coaching to agents to help improve their overall performance, Work closely with the leadership team to create new ideas and help promote a more effective work environment. Also help agents manage their calls better by showing them how and where to keep track of important tools
06/2012–02/2016
Fraud Specialist• Fraud • American Express
Research account for suspicious activity that not like the customer, contacting customer to advise of activity and to get everything shut down and replace
Education
ITT-Tech, Chicago IL
GPA 4.0
10 creste dr
Decatur, GA 30033
**********@*****.***
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