Data Entry Customer Service

ELISHA MICHELLE GORNTO

Tampa, FL H: 813-***-**** ********@*****.***

Professional Summary

My goal is to find a company that I can contribute to for the longevity of my career. A business worth devoting my time and fiscal investments. A place to call home. My experience has driven me to be an ethical leader. Supporting my team and creating a fluent work environment is important to me. Additionally, customer service is where you’ll find me at my best. I thrive off a fast-paced environment where I can be challenged daily. I’m seeking to expand my horizons while giving my best to my employer.

Accomplishments/ Certificates

• Certified Florida Notary

• Business Writing: Grammar Works course

• Grace Hill Courses to include Fair Housing and Sexual Harassment

• Communications with Diplomacy Certification

• Employee of the month 2015

Skill Highlights

• Microsoft Office proficiency

• Facility management software (Real Page -Ops)

• Competent in Google applications

• Accounting, & budget coding

• Invoice processing

• Meticulous attention to detail

• Administrative customer service, data entry, and filling

• Strong interpersonal skills

• Schedule management

• Goal oriented/ Team driven

• Vendor relations & management

Experience

Owner Operator Evans Family Cleaning Service

• organized a crew of 5 to clean residential homes.

•Overseen daily hours and ran payroll

•Stocked, cleaned, and overseen office duties and supplies.

Facility Coordinator Jun 2013 to Aug 2017

Harbor Bay at MacDill Air Force Base Tampa, FL

• Walk in and phone customer service for 572 Military housing units.

• Accounts payable and receivable,

• Account coding – budget comparison review as well as, vendor-related invoices to process payment.

• Utilized confidential software to create, coordinate, assign and close out work tickets for in-house maintenance technicians and outside vendors.

• Delegated all maintenance and repair work and/or requests for a six-man crew and overseen a part-time assistant.

• Managed daily office operations and maintenance of equipment.

• Created and sustained spreadsheets to maintain asset and preventative maintenance report.

• Answered multiple phone lines to maintain and assure great resident and service relations including follow-ups.

• Employee of the Month March 2015.

Education

Florida Career College Mar 2009 to Dec 2010

Clinical Skin Care Specialist – Licensed Esthetician GPA 3.97

Capital High School July 2008

High School Diploma

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