Administrative Assistant

MANDY SMITH

• Phone 832-***-**** • e-mail ****************@*****.***

EXPERIENCE

**/****-**/**** ****** States Postal Service Seabrook, TX

Rural Carrier Assistant

• Sort mail/parcels for route.

•Load mail/parcels for route.

• Deliver mail/parcels to correct customer within allotted timeframe for route.

04/2013-July 2016 Petro-Valve Houston, TX

PVF Sales Assistant

• Answer incoming customer calls in reference to merchandise in stock, pricing of merchandise, and any questions related to quotes, orders and how to send in purchase order to purchase quoted items and/or ordered items.

• Contact manufacturer to inquire about availability and price of non-stock merchandise with orders and stock orders.

• Keep a log of all items priced that are not currently in stock and communicate pricing and availability to sales rep and management when needed.

• Quote customers as needed when the need arises due to staffing.

• Assist as back-up receptionist as needed by answering calls, distributing mail, signing for packages, act as liaison for visiting vendors & suppliers, arranging and keeping track of meetings and accommodations for meetings between employees and/or vendors & suppliers.

09/2012- 02/2013 Mercer HR Services Houston, TX

Participant Services Representative

• Answer incoming customer calls for health, wellness, and payroll inquiries and enroll participants into their benefits using benefits administration software and inputting a log of each call completed into call log software (Siebel).

• Assist employees with their annual enrollment and life event elections for yearly and dual-year enrollments.

• Complete call log reports daily for issue verification and complete necessary follow-up calls and benefits administration or error reporting.

03/2012-09/2012 JP Morgan Chase Houston, TX

Telephone Banker

• Answer incoming customer calls for consumer accounts about balances and transactions in a timely and efficient manner ensuring internal and external quality results.

• Ensure that all guidelines and disclosures are communicated when enrolling customer into new product or explaining new product/feature.

09/2008- 02/2011 Mercer HR Services Houston, TX

Participant Services Representative

Answer incoming customer calls for health, wellness, and payroll inquiries and enroll participants into their benefits using benefits administration software (SAP) and inputting a log of each call completed into call log software (Siebel).

02/2004-05/2004 Harris County Emergency Houston, TX

Emergency Call Taker

• Answer incoming emergency calls and determine the type of call and address ambulance or fire department should go to.

• Prepare call to be dispatched for emergency personnel.

Complete pre-arrival instructions.

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