Timothy R. Fessler

**** ******* **., ***********, ** 32312

352-***-****

Overview: Outgoing, dynamic manager with extensive experience in customer service, sales, warranty, marketing, inventory, training, and employee management. Werner KIA – July 2021 – Present

• Position: Lane Manager - Initiates automotive services and repairs, customer care throughout the entire service process, provides estimates, obtains approval for repair work or maintenance that is needed, and completes necessary documents (including invoices and supporting warranty documents).

• Note: Personal CSI sore over 900. Featured in “KDealer” (national Kia publication) for being a sales volume increase leader for the company.

Ford of Tallahassee – March 2020 – June 2021

• Position: Business Development Center Manager – Supervising inbound calls, internet leads, texts and emails. Customer retention for both service and parts. Followed up with all service and parts customers, documented and resolved customer concerns.

• Position: Quick Lane Manager – March 2020 – April 2020 - Responsible for oversight of day-to- day operations of quick service auto center including sales, customer service, ticket reviews, scheduling, processed warranty claims, service ticket reviews, employee oversight, and training. Oversaw multiple porters, valet, and concierge service area. Established Mobile Unit. Achieved month after month Gross Sales increases.

Barron’s Wholesale Tire – Nov 2018 – January 2020

• Position: District Accounts Manager - Sales/service area covers the Florida Panhandle, parts of southern Georgia, and southern Alabama. Current responsibilities include: supervision of outgoing product from warehouse, New Customer acquisition, new and current customer service and sales, resolve customer complaints/issues, update current and new customer data to Netsuite and train clients on use of our ordering platform. Maintain customer relationship with both in-person and phone visits. Compare competitor pricing across tire market to ensure we can maintain competitive rates. The monthly sales volume for this region was over 300K.

(Up from a monthly average of 120K Nov 2018)

Sun Tire/Mavis Discount Tire – October 2017 – Nov 2018

• Responsible for oversight of day-to-day operations of full-service auto center including sales, customer service, ticket reviews, scheduling, inventory audits, commission audits, service ticket reviews, employee oversight, and training.

• From December 2017 to February 2018 moved store sales from bottom 5 to top 3 at Sun Tire Tire Kingdom (TBC Corporation) – March 2015 – September 2017

• Responsible for oversight of day-to-day operations of full-service auto center including sales, customer service, ticket reviews, scheduling, inventory audits, commission audits, service ticket reviews, employee oversight, and training.

• Broke single-month sales record within 6 months of taking the position of Store Manager. Has continued to break monthly sales records multiple times, most recently in Feb 2017.

• Broke single-day sales record (previously set approx. 9 years ago) on Saturday, April 29th

• More than doubled monthly sales projections since taking over store management.

• Awarded “Presidents Award” for 2015 and 2016

Discount Tire Co. – June 1994 – January 2015

July 2004 – January 2015 – Position: Store Manager

• November 2014 – led region in unit sales and profits (up 1,000 units and over 100K in profit) in Tallahassee

• January 2011 – Tallahassee FLT02 – led Top #1/#2 store in the State of Florida (Hit one month Store record of 400K in March 2011)

• March 2011 – out of more than 800 managers made it to Top 5 for consideration of Assistant VP position in Los Angeles, CA

• 2010 – Managed Gainesville, FL Store

• March 2010 – 1 of 40 managers (out of 800 in the company) invited to specialized pre – Assistant Vice President training (Certification IV) at corporate office in Scottsdale, AZ

• 2007 – 2010 – Opened new store in Ocala, FL – hit one month sales records of 200K, 250K, and 300K

• 2006 – managed Kalamazoo, MI store – Top 2 Store in MI

• 2004 – managed Benton Harbor, MI store – went from ranking 26th to Top 5 within 12 months

• Training – taught Assistant Managers/Senior Managers courses in customer service, sales process, backroom workflow, and extensive CSI implementation throughout region

• Sales – Extensive experience with custom wheels, tires, and accessories

• Extensive knowledge of fitments of aftermarket wheels and tires

• Customer Service – resolved customer care issues in my store and for stores around the region

Summer 2002 – Senior Assistant Manager - Assisted in setting record of 500K in sales in one month (2nd store to ever set this record in the state of Michigan) Fall 1996 – Assistant Manager

June 1994 - Tire Technician

Education/Skills:

• KIA and Ford Certified

• E Visor Certified

• Certificate received BMW driving school

• Michelin and Continental Certified

• ASE Certified – C1 – Automobile Service Consultant 2016

• Extensive user experience with CDK, X Time, Dealertrack, My Kaarma, Paycor, Kronos, PeopleSoft, Netsuite, ADP

• High School Diploma 1994

• Kalamazoo Community College – general studies - initial coursework - 1994 Volunteer Activities:

2016 – Present – Catechist (Religious Education Teacher) – Middle School at Good Shepherd Catholic 2012 – Present - Knights of Columbus – Grand Knight (2016-2018) – Deputy Grand Knight (2014-2016) 2013 – Present - Stewardship Council – Good Shepherd Catholic Church

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