ANNA BROOKENS

* ******** ***** ● Mountville, PA 17554 ● 717-***-**** ● adtbh4@r.postjobfree.com

Professional Experience

Johnson and Johnson 01/2022-05/2022

Mouthwash Generalist II

Startup and shut down of their machine as necessary

Routine checks and preventative maintenance of equipment

Efficient completion of final assembly and then packaging processes (such as applying fastenings or ties) if required

Product labeling and inspection of final product

Completion of distribution documentation may also be a responsibility of packaging operators

May be required to move completed boxes of products – operation of a forklift would not be an uncommon, preferred skill for these roles

Maintaining cleanliness of equipment and work area

Reporting issues when they arise – this should be done quickly to minimize any impact on the efficiency of production

Quality checks of their equipment, process, or product in accordance with the site’s quality requirements

Maintaining all relevant documentation for their equipment and/or process. This documentation is likely to include quality documentation, ensuring adherence to internal procedures as well as external regulations

Hollywood Casino, York, PA 01/2022-01/2022

Senior Dealer (Floor Supervisor /Dealer)

●Supervising tables” 4-8 tables at a time sometimes 12.

●Tracking and rating customers on their betting habits.

●Monitoring cash flow and chips on the tables

●Replenish table game chips as needed.

●Issuing markers for credit customers.

●Issuing comps to valid playing customers.

Table Game Dealer 08/2021-01/2022

●Table games (Craps and Roulette)

●Provided accurate conversion, exchange, and transfer of large quantities of chips/currency from gaming tables with little or no discrepancies.

●Computed payable odds to pay winning bets.

●Provided customer service and security services to many casino guests.

●Provided loss prevention of casino merchandise.

●Knowledgeable concerning rules / regulations of game stations and casinos.

QVC, Lancaster, PA 04/2012- 11/2020

Area Manager Fulfillment Center (09/18 – 11/20)

Safety Captain / Certified Equipment Trainer / Function Trainer / Ambassador (09/15 – 11/20)

●Supports our commitment to customer service in the performance of all job duties. Provides leadership and displays enthusiastic commitment to behaviors and values consistent with QVC values. Creates a positive, motivating work climate. Models’ proactive employee relations.

●Supervises day-to-day operations for assigned area, partnering as necessary with other departments. Circulates around area, prioritizes, assigns and reviews work to maintain departmental efficiency and meet productivity, volume, and quality goals.

●Creates and maintains a clean, safe working environment.

●Ensures both consistency of and compliance with company and departmental policies/procedures and performance standards. Implements operational plans to achieve designated objectives, established performance goals and quality standards.

Identifies, reports, and communicates to the Department Manager trends and/or irregularities. Takes a proactive approach to analyzing deficiencies and develops plans to correct. Recommends and implements solutions by involving team in problem solving to obtain the best results.

●Train and develop new hires to perform tasks accurately and efficiently.

●Member of safety committee to ensure the safety of the plant and employees.

Print Room Specialist (01/19 – 11/20)

●Utilized high attention to detail to ensure quality print orders.

●Provide excellent customer service in a fast-paced environment.

●Communicated effectively with team members to document requests and comply with company procedure

Team lead/NCO Department /Quality Assurance (09/15 – 09/18)

●Non-Customer Order Department –Pick and order products for the upcoming show to our sister warehouse in West Chester.

●Make sure all and last-minute requests are processed in a timely matter and delivered on time for the shows.

●Load and unload inbound and outbound freight.

●Locate and store products into designated area.

●Ensure that quality assurance checks are completed and maintained.

●Provide accurate, efficient, and timely completion of inventory transactions.

●Perform accurate cycle counting for warehouse and shop to ensure accountability of inventory.

●Manages document storage and records retention programs, and is remarkably familiar with record retention guidelines, with the ability to monitor on a regular basis to ensure proper disposition of physical and digital records. Communicate with all site and corporate management concerning management systems related issues.

●Actively participates in all audits and own major sections of audits.

●Ability to be proactive about taxonomy of documentation, with a focus on ease of recall, adherence to document chain of custody, orderly preservation, and scheduled destruction.

●Maintain, develop, train and follows through with the PRP and GMP Internal Audit procedures.

●efficiently

Deck and Pallet (04/13 – 09/18)

●Receives and distribute pallets of products.

●Expediently and accurately PICKS and PUT away merchandise including replenishment within the Distribution Center.

●Receives inbound freight using a handheld RF unit. Assists in the put away.

●Moves merchandise by hand or hand truck (non-motorized) to maintain continuous flow of merchandise through Pick, Multi-Line, RTS, M-Cancel, RTV/NCO, Receipt Put Away, Replenishment Put Away, and transporting picks to the Outbound Staging area in conjunction with other material handling equipment such as conveyor belts, maxi reaches and hand scan guns.

●Working directly on the production floor.

●Boxing, bagging, counting, collating, stacking, inspecting, and labeling on merchandises.

Universal / Express Packer (04/12 – 04/13)

●Prepared product for shipment by packing items according to order sheet.

●Examine and inspect products to ensure packing specifications are met and ensure all components are together.

●Verify that labels, boxes, and country of origins are correct.

●Pack parts in individual boxes, and place individual boxes into a master carton.

●Remove any defective goods and replace them.

●Record product and order information on specified forms and records.

●Move completed orders to shipping.

●Maintained quality control policies and federal regulations according to factory specifications.

Material Handler for Universal and Express Packing (04/12 – 04/13)

●Load and unload in and outbound freight.

●Locate and store products into designated area.

●Review weekly inventory charts and record facility needs.

●Maintain inventory of shipping and production materials and/or supplies.

●Ensure warehouse space was organized and clean.

●Transfer, receive, pull, and ship inventory using RF scanner in A/X Anywhere software.

CNH Capital America LLC 11/2001 – 03/ 2015

Accounts Receivables Specialist (11/2001 – 03/15)

●Process accounts and incoming payments in compliance with financial policies and procedures.

●Perform day to day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivable’s data.

●Prepare bills invoices and bank deposits.

●Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.

●Facilitate payment of invoices due by sending bill reminders and contacting the clients.

●Generate financial statements and report detailing accounts receivable status.

●Correspond with customers to resolve delinquency.

●Determine feasibility of alternative payment arrangements.

●Communicate with dealers, attorneys, and collection agencies.

●Handle customer service calls. File and organize documents.

●Prepare payment reschedules, and collateral recovery documents.

Bally’s Park Place Hotel and Casino 06/1997 – 07/ 2000

Table Game Dealer (06/97 – 07/2000)

●Table games (Blackjack, Craps, Roulette, Pai Gow Tiles/Poker)

●Provided accurate conversion, exchange, and transfer of large quantities of chips/currency from gaming tables with little or no discrepancies.

●Computed payable odds to pay winning bets.

●Provided customer service and security services to 2000+ casino guests.

●Provided loss prevention of casino merchandise.

●Knowledgeable concerning rules / regulations of game stations and casinos.

Dual Rate (Floor Supervisor /Dealer) (07/98 –7/2000)

●Supervising tables” 2-4 tables at a time sometimes 6.

●Tracking and rating customers on their betting habits.

●Monitoring cash flow and chips on the tables

●Replenish table game chips as needed.

●Issuing markers for credit customers.

●Issuing comps to valid playing customers.

Showboat Hotel and Casino 11/1992 – 09/ 1997

Table Game Dealer (11/92 – 09/97)

●Table games (Blackjack, Craps, Roulette, Pai Gow Tiles/Poker)

●Provided accurate conversion, exchange and transfer of large quantities of chips/currency from gaming tables with little or no discrepancies.

●Computed payable odds to pay winning bets.

●Provided customer service and security services to 2000+ casino guests.

●Provided loss prevention of casino merchandise.

●Knowledgeable concerning rules / regulations of game stations and casinos.

Dual Rate (Floor Supervisor / Dealer) (05/93 – 09/97)

●Supervising tables’ 2-4 tables at a time sometimes 6.

●Tracking and rating customers on their betting habits.

●Monitoring cash flow and chips on the tables.

●Replenish table game chips as needed.

●Issuing markers for credit customers.

●Issuing comps to valid playing customers.

Software Skills

Microsoft Office Microsoft Excel

Microsoft Outlook Microsoft A/X Dynamics

Adobe Acrobat Prox Concur Solutions

SharePoint J. D Edwards EnterpriseOne

Lotus Notes A/X Anywhere

Warehouse Management Systems SAP

Skills and Competences

Decision Making Data Entry

Analytical Skills Detailed Oriented

Goal Setting Inventory Management

Negotiation Inventory Control

Confidence Quality Control

Shipping and Receiving Accounts Payable

Purchasing Accounts Receivable

Functions Trainer (QVC-all Departments) Help Desk Support Analyst

Equipment Trainer (Turret Forklift, Sit down Forklift, Stand-up Forklift,

Reach Truck, Order Picker, Stacker, Walkie and Pallet Truck)

Education

Atlantic City High School Atlantic City, NJ

Atlantic City Community College Mays Landing, NJ

Cittone Institute Mount Laurel, NJ

Albright Lancaster, PA

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