Customer Service and Project Manager
Resume:
Candace Rogers
Project Manager/ Customer Service/ Administration
Makawao, HI 96768
*******.***********@*****.***
SUMMARY
Highly experienced customer service and project manager versed in Excel, Word, Google docs, QuickBooks as well as 20/20 Design. Abundantly skilled in multiple communication and task software used within large corporations. Small business owner who is a calm and organized problem solver with the ability to prioritize tasks using a wide variety of experience in the construction, retail and logistics industries.
EXPERIENCE
Longboard Builders: Maui, HI & Halfmoon Bay, CA – Office Manager/Designer
August 2012 - Current
●Manage construction office including phone, email, payroll, scheduling appointments for general contractor, insurance, bids, travel, advertising and clerical support.
●Schedule all sub-contractor installation and deliveries.
●Produce budget reports for customers and bank draws using Excel, Word, and QuickBooks.
●Design all kitchen and baths. Budget, source and organize delivery and installation of all cabinetry.
●Oversee and design all ordering and installation of projects including: Tile, flooring, paint, appliances, lighting and furniture layout.
The Home Depot: Maui,HI - Customer Order Specialist
June 2020 - December 2021
●Project manage purchases, supply chain, and subcontractors for all Home Depot kitchen and bath installations including counter tops, cabinets, and tile.
●Handle all customer complaints and concerns, including damaged merchandise and shipping issues by working with manufacturers, cross docks, freight forwarders and final mile agents for all kitchen and bath department orders via phone, email, online chats and in person.
●Using Excel and internal task/communication systems to implement new processes for efficiency and tracking of installers and designers, to centrally manage client schedules allowing for increased sales.
●Advise clients and client agents, including architects, subcontractors and interior designers, on construction, installs and designs for new builds and remodels.
CLR Designs: Steamboat Springs, CO & Halfmoon Bay, CA & Maui, HI – Owner/Designer
August 2002 – March 2020
●Design and project manage new builds and remodels engaging with clients, architects, engineers and subcontractors to create beautiful spaces
●Provide customer service and sales for all designers and sales across multiple states and locations.
●Manage all office administration at all locations including maintaining computer systems, schedules, taxes, payroll, phones, email and advertising.
●Develop project plans and implementation, including budgets, schedules, purchase orders and deliveries using Quicken, QuickBooks, 20/20, Microsoft Word and Excel and Google Docs.
●Problem solved with customers to provide creative solutions to limit overrun costs during all phases of design, installation and construction.
EDUCATION
University of Southern California (USC) - Bachelor of Science
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