Center Agent Call

DIOUF- KHADIM

Hiram georgia +1-424-***-****

*********@*****.***

**/**/****

senegalese

EDUCATION

Ongoing10/2014-8/2015 Senegal University, UCAD/ IFACE

Master 2 of Marketing and Business Management

Relevant Coursework: Mix Marketing, communication, law, Business English, Sales technics, Services, Strategy, International Trade…

10/2013-9/2014 Senegal University, UCAD/ IFACE

Bachelor of Marketing and Business Management

Relevant Coursework: Distribution, Product policies, Sales, Business English, communication, law, Mix Marketing, International Trade

2/2013-14 /2013 ONFP, Senegal

Completed courses in Project Analysis, Evaluation and Management

10/2010-7/2012 Senegal, CFPC

Advanced Technical Studies (Associate Degree) (BTS) Specialty: International Trade

Relevant Coursework: Logistic, Customs, Bank Insurance, International Trade, Negotiation, Marketing, Accountant, Mathematics, Business English

10/2010-7/2012 Senegal, CFPC

Advanced Technician Studies Certificates (CFETS) Specialty: International Trade

Relevant Coursework: Logistics, Customs, Bank Insurance, International Trade, Negotiation, Marketing, Accountant, Mathematics, Business English

6/2010-8/2010 Senegal University, UNITECH

Certificate of Computer

Relevant Coursework: World, Excel, PowerPoint and Access

10/2008-6/2009 Senegal, British Senegalese Institute (BSI)

Practical English Studies Diploma (DEPA) Specialty: English

Relevant Coursework: Speaking, Writing, Listening, Comprehension Business English

10/2007-6/2008 Senegal, British Senegalese Institute (BSI)

Practical English Studies (Associate Degree) (BEPA) Specialty: English

Relevant Coursework: Speaking, Writing, Listening, Comprehension Business English

10/2005-7/2006 Senegal, Jean DE LA FONTAINE COLLEGE

BaccalaureateDegree Specialty: General Studies

PROFESSIONAL EXPERIENCE

11/2019 up to now GLOBAL VOICE GROUP

Project Manager

In Madagascar and Uganda

12/2017 to 11/2019 GLOBAL VOICE GROUP

Assure the commercial report and operation

Assist the director in administrative tasks

8/2017 to 9/2017 STORES AND DECO (BRAND MANAGEMENT)

Assure the Mix marketing and sells

Assist the director in administrative tasks

8/2017 up to now BARNES ENGLISH SCHOOL (ENGLISH PROFESSOR)

Teaching general English

1/2014-01/2016 ECOBANK SENEGAL (CLIENT ENGAGEMENT AGENT)

Opening Account, assist customers in international transactions related to Incoterm and Letter of Credit…

Assistance to the Head of office in administrative tasks

Dealing with bank documents and means of payment…

11/2011-12/2013 ECOBANK SENEGAL (OPERATIONAGENT)

Dealing with the bank statement, build up the e statement system…

Facilitated the delivery of bank statement through Post Service…

9/2011-9/2011 SENELEC SENEGAL (ELECTRICITY

Intern

Management of stock…

Prepare the order related to electrical stuff …

10/2010-10/2010 FLAG MAN (BL HARBERT)

Assist workers in term of communication …

6/2010-9/2010 AFRICATEL AVS SENEGAL CALL CENTER AGENT

Intern

Dealing of passports request and embassy appointment …

10/2008-7/2009 INTERNATIONAL COOPERATION OFFICE

Intern

Plan and organize events and seminars prepare information outreach packages

Translate documents and report assure the follow up and cooperation development

11/2008 AYCAH SENEGAL

Volunteer

Plan and organize events and activities …

Translate documents and participate to African Social Forum in Mali Niger Burkina

COMPUTER Proficient in Microsoft Word, Excel, Access, Power Point,

SKILLS: Internet research

LANGUAGE Fluent in English, Proficient in French

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