VICKI WARNER

Troy, VA ***** 571-***-**** adtbgl@r.postjobfree.com

Summary

Reliable underwriting support professional with full knowledge of the underwriting process and skills in evaluating provided information, producing reports and maintaining file systems. Familiar obtaining information and reviewing applications. I am am people person, I would like to work with the public and/or co workers in person or thru phone communication.

Skills

Analyzing data

Data collection

Production-oriented

Clerical assistance

Quality control

Mail management

Professional and mature

Proofreading

Strong problem solver

08/2016 to 07/2022

Charlottesville, VA

07/2014 to 08/2016

Charlottesville, VA

04/2014 to 08/2016

VA

09/2013 to 04/2014

Experience

Underwriting Service Assistant

State Farm Insurance/Auto Applications

Photocopied, documented and scanned received documentation and filed it for use by State Farm. Worked with colleagues to review, accept or deny new and renewal business. Quickly remedied customer issues in office, via telephone and with email communication by responding to questions and inquiries.

Achieved production goals by developing strong underwriting teams. Maintained positive working relationship with fellow staff and management. Updated business forms to streamline processing and improve efficiency. Evaluated accuracy and integrity of supplied information. Assisted organizational efforts by filing, entering data and answering phones. Underwriting Service Assistant

State Farm/Title Document

Evaluated accuracy and integrity of supplied information. Photocopied, documented and scanned received documentation and filed it for use by State Farm. Achieved production goals by developing strong underwriting teams. Maintained positive working relationship with fellow staff and management. Updated business forms to streamline processing and improve efficiency. Strengthened traceability, developing organization systems for contracts, records, reports and agendas. Communicated with customers regarding title document processes to maintain satisfaction. Assisted organizational efforts by filing, entering data and answering phones. Quickly remedied customer issues in office, via telephone and with email communication by responding to questions and inquiries.

Office Specialist

Manpower Associates, Begin

I worked several short term jobs through Manpower

The longest running position was at State Farm

Customer Service Associtate

Physiological Services

I assisted schools while taking online aptitude testing, by answering monitoring testing, answering questions regarding the classes, whom was testing and unlocking testing as needed I also assisted in writing testing questions

I assisted with billing questions through email and phone Supervisory Duties: No

Span of Control Direct and Indirect reports : Not Applicable 07/1998 to 07/2012

City: Charlottesville

State: Virginia

Vicki Warner Last Modified: Cornerstone Admin, 6/26/2021 Skills

Senior Customer Service Account Executive

Comcast Communications, Begin

Services in person or by phone

I researched for accuracy billing disputes, refunds, write off collection accounts, and returned payments I addressed customer billing and service issues/concerns, processed daily payments and daily deposits I worked with business accounts in regards to billing and service issues I also trained and guided my fellow coworkers and assisted in a managerial capacity when needed Supervisory Duties: Yes

Span of Control Direct and Indirect reports : Not Applicable City: Harrisonburg

State: Virginia

Vicki Warner Last Modified: Cornerstone Admin, 6/26/2021 07/2022

Virginia

Education and Training

Continuing Ed and Designations: Completion Comment Languages Licenses and Certificates Memberships and Affiliations Internal Work History

Vicki Warner

PL Auto Operations Underwriting Service Assistant Underwriting Service Assistant Applied Science

Blue Ridge Comm Col

Degree

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