Salesforce Developer Call Center
Resume:
SARANYA
Salesforce Developer
adtbgb@r.postjobfree.com
Professional Summary:
Salesforce.com developer having 8+ years of experience in Salesforce.com, Force.com platform, Agile and Waterfall software development methodology with good working knowledge in all areas of a software development lifecycle like business requirements gathering, analysis, design, development, testing, documenting, deploying and production support.
Extensively experienced in Salesforce.com CRM with proficiency as a Salesforce Administrator and Salesforce Developer.
Experience in Administration, and Support of Salesforce CRM based on Apex Language.
Extensive experience in designing of custom objects, custom fields, custom page layouts, workflows, relationships, look - ups, dependent pick lists, and role-based page layouts, work flow alerts, validation rules, designing Visual Force pages, record types, formula fields and email generation according to application requirements.
Hands on experience in Salesforce.com Development by developing the presentation layer in Visualforce and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and Web Services API.
Used Apex Data Loader and Bulk API for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV).
Experienced in scripting languages like HTML, SOQL, SOSL, Force Work bench.
Hands on experience in implementing sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
Experience in optimizing the workflow applications.
Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
Experienced in creating Visulalforce pages as Buttons
Experienced in data integration with databases using Web Services.
Hands on Experience on Salesforce Web services API like REST and SOAP.
Developed Unit test class for Apex class and worked for improving code coverage.
Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev Sandbox to Production.
Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
Involved in using Lightening, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
An effective team player with excellent problem solving and interpersonal skills.
Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.
Excellent communication skills, time management skills and problem-solving skills.
Self-sufficient, flexible, self-directed and motivated team player capable of managing multi-tasking and a fast learner by adapting to the conditions.
Technical Skills:
Salesforce.com: Apex class, Visual Force, SOQL, SOSL, Apex Triggers, Workflows and Approvals, Formulas, Validation Rules, Lighting, Apex Data Loader, REST/SOAP API Web Services, XML. Saleforce.com platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Reports, Role Hierarchies, Email Templates, Data Loader, S-Controls, Agile
Web Technologies: HTML, JSON, CSS
Databases: MYSQL
Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX.
Programming Languages: Java and SQL and JavaScript
Professional Experience:
Client: Lumio, Salt Lake City, UT
Role: Salesforce Developer
Project Title: Salesforce Maintenance, Break fix and Small Enhancements.
Duration: Feb 2021 to till date
Responsibilities:
Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
Worked on various salesforce.com standard objects, such as Accounts, Contacts, Leads, Campaigns, Opportunities, Activities, Dashboards and Reports Custom Objects, Triggers, Pages, Custom Buttons, Reports, and Custom tabs.
Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
Created modern Enterprise Lightning App Builder.
Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
Worked in agile methodology Process and Sprint System, attended daily standup calls.
Helped to create new Salesforce applications for a variety of sales projects.
Maintained SQL database and worked to integrate database with Salesforce applications.
Experience working with workflow approvals.
Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick List.
Used to manage access using profiles, permission sets field-level security.
Managed users, roles, hierarchy, public groups, queues, and their respective sharing rules.
Worked on build workflow rules, approvals, email alerts.
Developed reports and dashboards.
Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent. Expertise in APEX/Visualforce development, including high volume data processing.
Coded Apex triggers and S-controls, created rule based automated workflows.
Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Experience with the integrating SFDC and AppExchange partners such as MARKETO, CPQ/APTTUS (Config, Price & Quote).
High End Process and Application Customization using Apex & Visualforce.
Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
Developed Apex Classes & Triggers to implement the business logic as per the requirements.
Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the applications by using the web services
Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
Developed Unit test class for Apex class and worked for improving code coverage.
Environment: Saleforce.com platform, Visual force, Apex Language, Triggers, SOQL, Standard and custom controllers, Data Loader, Work Flow-Approval, Custom objects, Custom tabs, Html, XML, REST/SOAP API Web Services, S-Controls, Agile, LWC.
Client: Qualtrics, Provo, Utah
Role: Salesforce Developer
Project Title: Salesforce Integration Phase 1.
Duration: April 2019 to Jan 2021
Responsibilities:
Worked with various salesforce.com Standard objects Lead, Account, Contact, Opportunity, Campaign, Cases, and Solutions objects.
Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
Defined objects and Field Level Security for different profiles.
Using Apex Data Loader mapped data sources and loaded data into application.
Created various custom Reports and Dashboards to measure the performance of the Org.
Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
Created Users and assigned them Roles, profiles, permission sets accordingly.
Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
Experience in Apttus CPQ Configuration and involved in quoting and pricing, order management, product configuration.
Built reusable UI components and pages with LWC framework.
Worked on Record Types, Validation Rules, Triggers and Page Layouts.
Created complex workflow rules criteria for field updates and email alerts.
Created validation rules for performing data validations depending on the user's profile and their record type.
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Created Custom objects, Custom fields according to the requirements of business which are useful in the validation of entitlements.
Created custom Profiles, Roles, and public groups for restricting internal users from accessing the data depending on their job responsibilities.
Created Visual Force Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.
Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
Created Triggers to perform the insert, update, delete events on objects.
Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com and other Platform based technologies like Visualforce, Force.com API, and Web Services.
Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
Involved in working with CSS and Java Scripting while designing the Visual Force Pages.
Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
Environment: Apex, Force.com platform, Web services API, Visual Force Pages, Controllers, Workflow & Approvals, Page Layouts, HTML, Reports, Dashboards, Windows XP, S-Controls, Agile.
Client: NextRoll Salt Lake City, Utah
Role: Salesforce Developer
Project Title: Salesforce Maintenance
Duration: May 2018 to March 2019
Responsibilities:
Created various custom objects as per requirement.
Worked on various standard Objects like Accounts, Cases, Contact, Opportunities, Campaigns, Solutions and custom objects.
Expertise in Salesforce.com platform by designing the required entities like custom objects, creating the relationships/junction objects like Master-Child, lookups, Entity Relationship data model, Roll-up summary, Pages, Classes and Interfaces.
Defined objects and Field Level Security for different profiles.
Created and maintained Reports and Dashboards to provide fast access to key business metrics.
Created Security settings for Roles and Profiles and managed Security Sharing Settings.
Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
Created complex workflow rules criteria for field updates and email alerts.
Created validation rules for performing data validations depending on the user's profile and their record type.
Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
Created several Validation Rules, Custom buttons and links on custom and standard objects.
Created Custom dashboards displaying real time metrics including forecasts, revenue etc.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Developed Unit test class for Apex class and worked for improving code coverage.
Environment: Accounts, Cases, Contact, Opportunities, Campaigns, Custom Objects, Formula field, Workflow Rules, Validation Rules, Triggers, Apex Classes, Custom dashboards, S-Controls, Agile.
Client: Merkle, Salt Lake City, UT
Role: Salesforce Developer
Duration: June 2017 to April 2018
Responsibilities:
Created Reports and Dashboards as per the customer requirements.
Worked on Record Types, Validation Rules, Triggers and Page Layouts.
Build the organization's role hierarchy by adding the Roles as per the Organization structure and created custom profiles to satisfy the Organization's hierarchy.
Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
Created new custom objects, assigned fields, custom tabs, components, Custom reports.
Created custom Reports based on business need and associated them to Dashboard.
Developed field & page layout customization for the standard objects which includes Account, contact, Leads.
Used Apex Data Loader and Bulk API for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV).
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, and Activities.
Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
Used Apex Data Loader and Bulk API for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV).
Created custom objects and fields using master detail relationship, look up relationship depending on the requirements.
Build & assigned users in the role hierarchy as per the design of Solution/ Technical architect.
Created multiple custom profiles & permission set to meet the business requirement & process.
Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
Designed Validation Rules along with Roll-Up Summary Fields to maintain data quality and consistency.
Environment: Saleforce.com platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Role Hierarchies, Sharing Rules, Email Templates, Email Service, Data Loader, S-Controls, Agile.
Client: HealthEquity, Salt Lake City, Utah
Role: Salesforce Developer
Duration: July 2014 to May 2017
Responsibilities:
Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards
Responsibilities include leading business requirement definition, translation of business requirements into SFDC terminology, and Service Cloud solution design review to ensure business requirement fulfilment.
Extensive experience configuring and designing the Salesforce.com CRM solution to meet business requirements and support existing business processes.
Designing and deploying solutions that optimized the Sales /Service cloud functionality and lead the implementation of these solutions.
Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
Build new processes and functionalities using Batch Apex for Robust Email Integration between Salesforce Marketing Cloud and Salesforce.
Developed visual force pages using apex components.
Experienced working on Agile Scrum and Waterfall methodology.
Managed Auto response rules if customers approached beyond the business hours and toiled on Record Types, Validation Rules, Triggers and Page Layouts.
Prepare test cases, test scripts for Navigational test, Functionality testing, UAT and GUI testing.
Used SQL queries to collect relevant information from company's database.
Meet with key stakeholders to gather detailed business and functional requirements to be built into Salesforce.com.
Dealt with the senior managers on a regular basis to discuss the Use cases, Workflows and different requirements that comes out of the stakeholder interviews.
Acquire user requirements and designs for the Salesforce.com CRM to capture all sales and marketing needs.
Implemented Service Cloud by decommissioning and migrating existing Siebel Servicing Portal.
Implemented Marketing Sales, Customer Service, Call Center & Support Administration.
Document requirements in agile tool - Jira or any other agile tool.
Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application
Developed Visualforce Pages and Visualforce Components with Apex classes to provide functionality to the Visualforce pages.
Perform detailed data analysis when migrating data from Legacy systems to Salesforce.com
Performed mass data imports using the API or an import tool as requested by CRM Manager or others after approval.
Worked closely with Business Users to understand the Intended functionality of the legacy System which involves integration with SQL Server for Data Processing.
Utilized Waterfall methodology to configure and develop process, standards, and procedures.
Responsible for business process analysis that includes requirements facilitation, definition & analysis, alternatives, software selection, prototyping, business process design and mapping.
Developed dynamic Salesforce.com Visualforce pages using Apex page functions and actions, designing them using HTML, and CSS.
Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
Interfaced with developers, analysts, customers and project managers to discuss requirements and recommended solutions, to help resolve issues.
Environment: Project Management, Quality Center, Excel, Sql, My Sql, Salesforce Marketing cloud, Agile, Outlook, MS Office, MS Project, Rational Rose, Rational Requisite Pro, RUP, UML, S-Controls.
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