Data Entry Service Representative

Annette Davis-Pontoon

**** ****** *** ****, ** 30258 904-***-**** *********@*****.***

Professional Summary

Manage over 15 years of experience resolving accounts and service concerns for customers.

Competent Billing Collection driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Committed to maintaining professional relationships to increase profitability and drive business results. Focused on surpassing expectations and driving team success. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Motivated customer service representative in fast-paced, team-based environments.

Skills

Customer Data Confidentiality

Order and Refund Processing

Efficient and Detail-Oriented

Calm and Professional Under Pressure

Customer Retention Strategies

Customer Account Management

Call Documentation

Understanding Customer Needs

Issue and Complaint Resolution

Responding to Difficult Customers

Data Entry and Maintenance

Credit Card Payment Processing

Correcting Discrepancies

Telephone Management

Statement Billings

Answering Emails

Work History

Manger, 09/2016 to Current

227 Boutique – Jacksonville, FL

• Retail Store professional with extensive knowledge of fashion industry and current trends.

• Collaborate stylish and affordable clothing and accessories on the internet.

• Upload items on the internet, tag items, chat with customers fill orders and mail items out

• Motivated Retail Management for years which thrives in fast-paced environments.

• Works independently, with minimal supervision and pitch in to complete tasks.

• Demonstrated consistently strong work ethic and adherence to company policy and procedures

Customer Service Representative /2017 to 09/2017

United States Census Bureau for General Dynamics Information Technology – Jacksonville, FL

Handle inbound and outbound contacts in courteous, timely and professional manner

Adhere to Census approved scripts in conducting interviews and completing forms

Use frequently asked questions (FAQ's) and help text to look up and provide information to inquiries

Enter data into desktop application to accurately capture all responses

Cash Application Specialist, 03/2015 to 12/2015

Republic Services – Jacksonville, FL

Posts cash receipts to the correct division, account, and invoice timely and accurately

Balance daily cash receipt inputs of files to lock boxes to ensure completeness of accounts

Reconcile all AR clearing accounts and sub-ledger cash accounts month end

Work with billing collections department to reconcile customer accounts

Microsoft Word & Excel skills

Billing Collector III / Data Entry, 03/2014 to 03/2015

ADT Security – Jacksonville, FL

Collect negotiate overdue billing payments inbound and outbound calls on auto dialers

Calculate payments, processed electronic checks by phone i.e

Credit cards and debit payments

Up-date billing addresses and phone numbers by confirming password on customer account

Assist sales personnel in billing and reinstating accounts

Direct customers to the appropriate department for service appointments, add on, sales for additional equipment, and Loyalty department

Meet departmental standards for productivity and quality measures

Collect $500 to $600 per hour and $80,000 per month

Commercial Billing Collections Specialist, 06/1999 to 08/2010

Pitney Bowes – Jacksonville, FL

Monitor payments due from clients and promptly contacted clients with past due payments

Process electronic checks, cards, and debit by phone

Collected 1 to 3 million dollars per month

Report delinquent accounts to the credit bureau through E-Oscar online system

Assisted in the bankruptcy process department and Pacer system

Ability to multitask and work independently

Worked on various computer software's and applications (Microsoft Word, Excel, Access, Latitude,

Siebel, SAP, Outlook, and Lotus Notes)

Data Entry 10,000 keystrokes per hour

Education

GED: 05/1988

Netslant - Norfolk, VA

Certificate: Data Entry 10,000 Keystrokes, 04/1988

Opportunities Industrialization Center - Boston, MA

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