Customer Service Representative

407-***-**** ***** Huckleberry Finn Drive, Orl, Florida 32828 *********@*****.***

CUSTOMER SERVICE/ CUSTOMER RELATIONS/TECHNICAL SUPPORT PROFESSIONAL HEALTH CARE ADVOCATE

Customer Service Professional with 30+years experience in Sales,Technical Support, 10+years in Supervisory, training experience demonstration strong communication skills along with the ability to establish great rapport with clients and team members. Self motivated individual with a record of success in troubleshooting and problem solving skills. Demonstrated ability to quickly grasp new information and concepts works will under pressure and leads by example.

SKILLS AND EXPERTISE

Active Listening, Creative and Analytical, Adaptability, Conflict Resolution, Dependable, Communication skills, Task prioritization, Self Motivated, Team Player,relationship building skills,\providing Compassion, Friendliness Empathy, Excellant troubleshooting skills Managerial Experience, Google Certified, Skilled in microsoft Office Applications and Computer knowledge, Finance and accounting, Collections, Precise attention to details.

EXPERIENCE

ALORICA/REMOTE, 5161 CALIFORNIA AVENUE SUITE 100, IRVINE CA 92617

10/13/2021 - PRESENT

Customer Service Advocate: Assist members on inbound calls. Review and maintain accurately member information, along with online chat, maintain and update customers personal information as necessary. Resolve and de-escalate issue when necessary. Respond to request for assistance and other possible concerns regarding emotional problems, financial problems Track all call related information for auditing and reporting.

Sedgwick, Orlando Florida 32826

Customer Care Representative responsible for incoming calls, providing a timely and professional response to a wide variety of service inquiries. Verifying and documenting all customer inquiries and concerns accurately. Meeting expected customer service levels while answering regular customer inquiries and concerns via telephone.

AT&T Mobility Call Center, Orlando Florida 32826 October 1 2001 - January 1 2017

Collections, Customer Service, Sales, Technical Support, Customer Complaint Resolution, Bi lingual Spanish -English: Inbound call Center assisting customers in a Fast, friendly and efficient manner in an effort to mininmize delays that could lead to abandoned calls. Resolve customer issues and concerns in a clear and courteous manner. Identifying and resolving technical issues with a vaiety of diagnostic tools, Educate and assist customer with proper usage of new and existing devices. Demontrate professionalism and courtesy on all calls at all times. Access customprofile and align them with the best possible products and services to meet their needs. Appropriately and accurately document all cusotmer interactions.

July 1997 - April 2001

CHANCELLOR CORP D/B/A TOMAHAWK TRUCK & TRAILER SALES,Orlando Florida

Establish positive Customer relationships, Individuals/Business. Efficiently reviewed

and evaluated customers credit application in an effort to procure financing for new/

used Commercial Vehicles. Resolved all customers inquiries, issues and equipment

malfunctions. Provided quality service support in a variety of areas. Assisted customers with conversion.

Court Appointed Health Care Attendant .

September 1990 - May 1996, Lucy Rente, 11498 Fangorn Road, Orlando Florida 32825

Provided 12 hrs of care daily, Appointed to manage all daily activities, personalhygiene, nutrition, provided transportation to all medical appointments and administer all medications as instructed by physicians.

October 1971 - May 1989, Citibank N.A., New York, New York

Assistant Bank Manager/Priority Customer Service Individual/Business

Managed Customer Service Kiosk, Trained and Supervised up to 15 Customer

Service Representative. Provided excellent Customer Service to high balanced

Priority Customers and Businesses to assure excellent and efficient customers problem

resolved in a timely manner. Assisted Priority Customers with their Financial Investment

portfolios. cross sold all Bank Service and products assuring my and I met and surpassed all sales and Customer Service goals. Assisted with securing Branch assets verified all assets were secured prior to Closing Vault and Branch locations. Earned reputation in developing consultative customer service/customer loyalty which assisted in earning new and increased business.

EDUCATION;

Bishop McDonald Memorial H. S.

Baruch College

Brooklyn College

Valencia College

REFERENCES AVAILABLE UPON REQUEST.

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