Customer Service Representative
Resume:
Rana Alafeef
Customer service representative
Gatineau, QC, J9H7A5
*************@*****.***
Summary of Qualifications
* ***** ** ********** ** customer service.
Bachelor’s degree in business administration and currently enrolling in CSC.
Two best customer service provider awards
Excellent communication skills and the ability to respectfully interface with executive
Excellent in resolving complaint and get customer satisfaction
Taking Responsibility and able to work under pressure
Attention to details
Languages: English and Arabic (Fluent), French (Beginner)
Computer skills: PowerPoint, Excel, and Word
WORK EXPERIENCE
Sales and service officer 2013-2019
HSBC, Doha, Qatar
Marketed HSBC products and services
Presented bank services to the customer in an engaging way
• Identified and assessed customers’ needs to achieve satisfaction
• Built sustainable relationships and trust with customer accounts
• Provided accurate, valid, and complete information by using the right methods/tools
• Met personal/customer service team sales targets and called handling quotas
• Handled customer complaints, provided appropriate solutions
Followed up complaints to ensure resolution
• Kept records of customer interactions, processed customer accounts and file documents
• Followed communication procedures, guidelines, and policies
Customer service officer 2008-2010
Audi bank, Damascus, Syria
Answered questions about account types and banking products, TM, loans, and credit cards
• Managed car rentals and prepared required document
Documented follow ups, archived client’s’ file searched for missing documents, executed loans
• Checked on the status of customers’ accounts and tracked checks and payments
• Reviewed and explained account charges
• Assisted customers with replacing lost or stolen credit or debit cards
• Assisted with address changes and updated customer information on his file
• Archived the files in daily basis in the branch
Secretary 2005-2008
Balquese language center, Sweida, Syria
Registered the students in the appropriate level depending on the level test
Collected and managed registration fees
Distributed the books needed for each course
Answered calls, took messages, and handed correspondence
Maintained diaries and arrange appointments
Liaised teachers and the management team for any request or problem
EDUCATION
Bachelor of Economics: Business administration 2006
Damascus University, Damascus -Syria
Canadian securities course 2022
Canadian securities institute, ON, Canada
Service à la clientèle formation 2022
Campus Brome-Missisquoi
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