Rana Alafeef

Customer service representative

** *** ******-*******

Gatineau, QC, J9H7A5

514-***-****

adtbf6@r.postjobfree.com

Summary of Qualifications

* ***** ** ********** ** customer service.

Bachelor’s degree in business administration and currently enrolling in CSC.

Two best customer service provider awards

Excellent communication skills and the ability to respectfully interface with executive

Excellent in resolving complaint and get customer satisfaction

Taking Responsibility and able to work under pressure

Attention to details

Languages: English and Arabic (Fluent), French (Beginner)

Computer skills: PowerPoint, Excel, and Word

WORK EXPERIENCE

Sales and service officer 2013-2019

HSBC, Doha, Qatar

Marketed HSBC products and services

Presented bank services to the customer in an engaging way

• Identified and assessed customers’ needs to achieve satisfaction

• Built sustainable relationships and trust with customer accounts

• Provided accurate, valid, and complete information by using the right methods/tools

• Met personal/customer service team sales targets and called handling quotas

• Handled customer complaints, provided appropriate solutions

Followed up complaints to ensure resolution

• Kept records of customer interactions, processed customer accounts and file documents

• Followed communication procedures, guidelines, and policies

Customer service officer 2008-2010

Audi bank, Damascus, Syria

Answered questions about account types and banking products, TM, loans, and credit cards

• Managed car rentals and prepared required document

Documented follow ups, archived client’s’ file searched for missing documents, executed loans

• Checked on the status of customers’ accounts and tracked checks and payments

• Reviewed and explained account charges

• Assisted customers with replacing lost or stolen credit or debit cards

• Assisted with address changes and updated customer information on his file

• Archived the files in daily basis in the branch

Secretary 2005-2008

Balquese language center, Sweida, Syria

Registered the students in the appropriate level depending on the level test

Collected and managed registration fees

Distributed the books needed for each course

Answered calls, took messages, and handed correspondence

Maintained diaries and arrange appointments

Liaised teachers and the management team for any request or problem

EDUCATION

Bachelor of Economics: Business administration 2006

Damascus University, Damascus -Syria

Canadian securities course 2022

Canadian securities institute, ON, Canada

Service à la clientèle formation 2022

Campus Brome-Missisquoi

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