Support Representative Customer Service

Nicole Richardson

**** ********* *** **********, **** 45207 ● 859-***-**** ● *********@*****.***

Key Skills

MS windows

proficient

Exceptional

communication

skills

Creative

problem solver

Quick learner

Customer Service Representative with over 25 years of expertise in providing excellent customer service/support in a high-volume environment. Exceptional computer aptitude and telephone etiquette.

The objective is to obtain a position to put my expertise to use and lock in a career. Education

Mt Vernon

Highschool

1991-1995

General

Studies

References

Available

upon Request

Experience

Jan 2007-Jan 2016

Operations Support Representative • Staples

● Effectively managed a high-volume of inbound and outbound customer calls.

● Defuse volatile customer situations calmly and courteously.

● Accurately document, research and resolve customer service issues.

● Create, maintain, and enter information into databases.

● Resolved service, pricing and technical problems for customers by asking clear and specific questions.

● Met and exceeded service and quality standards every review period. Feb 2016-Oct 2021

Account Manager • Downlite, Inc

● Create, maintain, and enter information into databases.

● Provide services to customers, such as order placement or account information.

● Manage high call volume with tact and professionalism.

● Maintain accurate pricing, inventory, and customer specific guidelines

● Order entry

● Work closely with B2B Sales Team to secure item information, specs, and virtual files to be displayed on websites.

● Manage several customer accounts in all aspects.

● Effectively enter data using ERP (Syteline) System D365, as well as Navigator Oct 2021-Present

Field Agent Representative • Insight Global/Ameritas

● Checking incoming voicemails from Insurance Sales Representative & policy holders

● Relay information to the correct department/person.

● Respond to Agents with statement requests and compensation discrepancies.

● Maintain gross net reports every pay cycle to ensure compensation is paid out accurately.

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