Executive Assistant Front Desk
Resume:
Jaime Middleton
Toronto, Ontario M5A 4P7
*****.*********@*****.***
OBJECTIVE
I am a seasoned administrator currently seeking a role where I can be an asset to a team on a full time basis.
QUALIFICATIONS
Detail oriented, well organized, personable, professional, polite and well spoken
Ability to follow procedures to achieve results
Ability to manage high volumes of inquiries and de-escalate client concerns calmly and effectively
Ability to complete projects within a specified time frame
Capable of learning and becoming competent in office systems and procedures
Great team player who enjoys working independently or in a team environment
Enthusiastic, self-motivated with great interpersonal and communication capability
Competent in Microsoft Word, Outlook, Internet, Accuro and Medeo (EMR) WORK HISTORY
P3 Health - ReGen Scientific (October 2018- September 2021) Referrals Coordinator, Integrated Medicine Program Sales and Coordinator
Frist point of contact for all referred patients
Worked directly with head practitioner to triage incoming referrals
Sold and coordinated all appointments required in the Integrative Medicine Programs, including calendar management for a multi-practitioner team
Processed electronic payments
Front desk coverage including the opening and closing of the clinic, answering inquiries via phone and email, greeting patients, processing payments, maintaining kitchen and from reception area, mail distribution, coordinating couriers
This was a role in which many hats were worn
Acchuman Executive Search Inc. (March 2010-June 2013) Office Manager and Executive Assistant to the President
Worked one on one with the president of the company
Calendar management and managed day to day operations of a thriving office
Prepared and maintained correspondence, memorandums, reports and spreadheads
Co-ordinated meeting and travel including flights hotel and car service
Liaised with bookkeeping for accounts receivable and payable
Coordinated new business through research and prospecting
Handled all incoming visitors, phone calls, mail and couriers
Prepared contracts and fee agreements
Maintained permanent and working paper files
Monitored and maintained sales activities for the team CryptoLogic, Inc (March 2009-March 2010)
Receptionist - 1 Year Contract
Answered and directed incoming call
Greeted and directed incoming visitors and company executives
Relayed company service information to potential clients
Managed incoming and outgoing mail and couriers
Maintained clerical and kitchen supplies
Organized and maintained boardroom schedules
Supported HR department by creating and maintaining confidential employee records, maintaining department headcounts and department structure charts in both Visio and Excel, creating surveys, provided clerical assistance (filing, photocopying etc.)
Supported executive assistant to the CEO in the assembly and distribution of vital quarter and annual Board of Directors packages
Supported marketing by updating website information and relaying this information to the company
SotiaMcLeod (March 2007 - November 2008)
Branch Operations Assistant
Answered and directed incoming calls
Greeted and directed high-net worth client and top executives of the company
Managed incoming and outgoing mail and couriers
Organized and maintained clerical and kitchen supplies
Organized and maintained boardroom schedule
Performed daily deposits and withdraws or securities and cheques
Performed trade corrections for brokerage teams
Provided overall clerical assistance to numerous teams in the branch
Opened, maintained and updated client accounts
Participated in event planning
McKinnon Heating and Cooling (2006-2007)
Administrative Assistant
Handled busy switchboard
Relayed company service information to potential clients
Greeted and directed visitor and couriers
Organized and maintained clerical and kitchen supplies
General clerical duties
Altamira Maintenance (2006)
Sales Manager
Outside Sales of commercial cleaning services
Appointment scheduling
In-person visits to potential clients
Producing quotes for venue cleaning
International Trade Exchange (2004-2006)
Senior Trade Director
Identifying the needs of clients and finding solutions to these in our database
Promoting client’s product and services within the database
Reception relief - switchboard operating, managing couriers, mail and faxes Toronto Community News
Classified Sales Associated
Selling classified advertisement space through cold calling and in business visits
Answering inquiries via phone and email
Maintaining clerical supplies and the upkeep of the office Scarborough Mirror (1995 - 2001)
Receptionist
Operated a busy Meridian switchboard on a daily basis
Greeted and directed visitors
Assisted accounting department with clerical tasks
Typed memos, correspondence, reports and other documents EDUCATION
Seneca College - Early Childhood Education Diploma 2001 Agincourt Collegiate Institute - OSSD 1999
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