Service Representative Customer

Lynda Hughes

Columbus, Ohio ***** 1-614-***-**** **************@*****.***

Summary

Enthusiastic Client Service Representative with 15 years of client interface experience. Well-versed in individual and team roles, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.

Skills

Credit card payment processing

Retail sales customer service

Customer Service

Product Knowledge

Experience

CUSTOMER SERVICE REPRESENTATIVE 06/2019 - 04/2021 Uhaul Moving And Storage - Columbus, Ohio

Recommended improvements to products and services to mitigate complaints. Reviewed account and service histories to identify trends and issues. Answered 50+ inbound calls per day and directed to individuals or departments. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Assisted customers in making payments on accounts and setting up payment plans. Documented conversations with customers to track requests, problems and solutions. BARTENDER SUPERVISOR 03/2017 - 03/2020

Vault event center - Columbus, Ohio

Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling cash.

Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Poured wine, beer and cocktails for patrons.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Kept track of bar tabs and transferred open tabs to dining area for wait staff. Trained new bartenders on drink preparation and upselling techniques. Balanced daily registers and generated sales reports for management. OFFICE ASSISTANT 02/2015 - 08/2018

NCA Group - Columbus, Ohio

Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.

Monitored calendars and scheduled appointments based on availability and established load limits. Automated office operations to manage client correspondence, record tracking and data communications. Answered approximately 100 phone calls daily and pleasantly welcomed visitors to office. Dispersed incoming mail to correct recipients throughout office. Managed office paperwork, including scanning documents and routing business correspondence. Collected payments, issued receipts and updated accounts to reflect new balances. Tracked office stock and maintained inventory in neat and organized fashion. Education and Training

Ohio Media School - Columbus, OH Associate of Arts Digital Media, 05/2021

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