Service Representative Customer
Resume:
NATALIE PIERRE-LOUIS
OBJECTIVE
A career is a two-way street: what I can provide to a company, and what a company help me achieve. In my job experience, I have learned what I excel in. I thrive in a fast-paced environment, and I enjoy being challenged. I want to be a part of a company that offers the opportunity to grow and develop, not just professionally, but personally as well. EDUCATION
University of Massachusetts Dartmouth, B.S. Marketing, 2020 Relevant Coursework
Advertising, Consumer Behavior, Marketing Research, Marketing Management, Business Finance, Information Systems
EXPERIENCE
Accounts Receivable Specialist, YKK Fasteners ; 04/2022-Current Marietta, GA
• Maintain bookkeeping databases and spreadsheets, updating information as needed
• Communicate with previous clients and customers to request payment and arrange payment plans
• Collect payment from customers and accurately record it into the system
• Create reports and balance sheets that document overall profits and losses
• Update client accounts based on payment or contact information Field Sales & Experience Expert, Enjoy Technology; 10/2021-03/2022 Norwood, MA
• Deliver technology products to customers’ homes and businesses, on time.
• Provide an amazing customer experience by offering personalized solutions in every customer interaction while meeting/ exceeding your performance & sales goals.
• Participate in daily team meetings to share knowledge and successes, as well as growth opportunities.
• Manages a mobile store to present to customers during their appointments to enhance their experience.
• Fully responsible for transactions and inventory. Customer Service Representative, Square Medical Group; 11/2020-10/2021 Watertown, MA
• Responsible for handling all incoming telephone calls from patients regarding scheduling appointments, prescription inquiries, and other requests often requiring coordinating between doctors and other providers.
• Schedules patients effectively, coordinating schedules between multiple providers and facilities to ensure full use of the physician’s time, while working to accommodate the needs and availability of the patients.
• Manages existing patient information and set-up of new patients in record-keeping and scheduling platforms, securing patient information and maintaining patient confidentiality by completing and safeguarding medical records and confirming diagnostic and procedure coding.
• Works to resolve patient issues regarding scheduling conflicts, no shows, pre-visit requirements, and other common occurrences.
Mobile Expert, OSL Mobile; 09/2020-11/2020 Brockton, MA
• Connected with 200+ customers per day, building trust in order to advise on optimal product purchases and cross-sell additional products
• Processed new activations, upgrades and sales of wireless devices and accessories
• Handled merchandising and inventory
*************@*****.***
Union City, GA
30291
• Responsible for opening and closing duties, including sending daily reports to management, securing all inventory, and ensuring that everything is in order for the next day
Events Coordinator, Student Activities Office; 08/2016-05/2020 Dartmouth, MA
• Oversaw budget for events
• Worked with a group of coordinators to create innovative events for students and staff
• both on and off campus
• Marketed events to students through calls and advertisements around campus SKILLS
Project Planning, Customer Service, Microsoft Office, Marketing Research, Leadership, Teamwork, Organization, Detail Oriented, Sales, Budgeting, Event Promotion
PROJECTS
Marketing Research: Financial Needs Survey
This project was created to assess financial needs and literacy from banking institutions among consumers who are at least 18 years of age, within Massachusetts and Rhode Island. The results of the project were used by BayCoast bank to better serve their customers.
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